Rockawnings.co.uk Reviews

Name: Rockawnings.co.uk
Rating: 4.86

4.9 Rating 183 Reviews

97 %

of reviewers recommend Rockawnings.co.uk

Company Reviews

Metrics

Info

4.9

Based on 183 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

01254 691127

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Rockawnings.co.uk 5 star review on 16th July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great curtious customer service and i am very happy with my new popup gazeebo”

Helpful Report

Posted 4 years ago

“Excellent product (Explorer pop-up 3x3), well built, sturdy and perfect for our needs. Relatively easy to put up and looks like it will last for a very long time. So much better than all of the other awnings we had looked at in a similar price bracket. Delivery was swift, although the side panels arrived a day later than the main awning and roof for some reason.”

Helpful Report

Posted 4 years ago

“I wanted a decent gazebo to replace a cheap and damaged one. Found Rock Awnings online. Was a little worried about spending so much but shouldn't have been. The quality is amazing (Hex 55). Customer service was fantastic. Some pegs were missing initially and they sorted it out after one phone call. I would definitely recommend them and would absolutely use them again.”

Helpful Report

Posted 4 years ago

“EXCELLENT CUSTOMER SERVICE !! Great products and speedy delivery.”

Helpful Report

Posted 4 years ago

“I ordered the Explorer 3x6 Gazebo with sides in January 2020. The order and communication was very prompt, with delivery made ahead of the anticipated date. The quality of the Gazebo is excellent and I am able to put this up by myself even with it being the large size it is. There was a manufacturing defect with the wheeled carry case in August, a quick email on the evening and they responded the next day advising g they will send out a replacement without hesitation, they then advised of stock on the case and could not dispatch for 2 weeks but then offered an upgrade free of charge, again their service has been second to none and I would waste no time in recommending them and their products to anyone and everyone. Thanks again guys.”

Helpful Report

Posted 4 years ago

“We have had our Rhino 55 gazebo for over 2 years and it’s still as good as it was when we first bought it. Fantastic product and the customer service is second to none. Excellent!!!!!”

Helpful Report

Posted 4 years ago

“Rhino hex 45 pop up gazebo purchased from Rock Awnings. Delighted with this quality product. Quick to put up and take down, made from durable materials and a high quality finish. Rock Awnings had a problem with my order so they phoned me. Yes, they spoke to me! How many other companies do this today. Highly recommend this company and their product.”

Helpful Report

Posted 4 years ago

“Excellent product, fast delivery, good communication. Thank you to Richard for transaction help.would not hesitate using this company again.”

Helpful Report

Posted 4 years ago

“Real customer service with a genuine wish to help should any problems arise. Excellent products with a full range of spares. Prompt and helpful replies to emails. Cannot recommend this company and their products highly enough.”

Helpful Report

Posted 4 years ago

“Richard I believe his name was. Unbelievable customer service, a credit to Rock Awnings, had an issue with my frame and he sorted it at the drop of hat. Invaluable member of your team, nothing was too much trouble.”

Helpful Report

Posted 4 years ago

“We bought a Rhino Hex 40 (6x3m) gazebo and found it was too heavy. We contacted Rock Awnings and without hesitation they gave us a refund (we dropped it at their premises to save delivery costs). We hunted around again and concluded buying two 3x3m Explorer gazebos would work better (as they were lighter and yes less money!). We have been delighted, using them 3 times in 3 days. Easy to put up. Look like great quality frames (we have yet to experience winds). Will probably only use side walls when cold. Very happy - great product and customer service. Would recommend using these guys (and have done to a friend)”

Helpful Report

Posted 4 years ago

“Fantastic piece of kit. Easy to use. Quick Delivery.”

Helpful Report

Posted 4 years ago

“I recently purchased a 6x3 metre Hex 45 so that family members could visit us socially distanced in the garden. Excellent customer service: there was damage to the bag and one joint which happened in transit so not the company's fault. Both were replaced immediately and without quibble (Thank you Richard). Very good product, just the job for easing our lockdown!”

Helpful Report

Posted 4 years ago

“Brilliant customer service, fast delivery and top quality gazebo (we bought the Explorer 6m x 3m). Excellent after sales care too. I don’t normally write reviews but this company definitely deserves it!”

Helpful Report

Posted 4 years ago

“Very pleased with my Hex gazebo good price for a commercial gazebo postage was next day delivery will be using rock awnings again”

Helpful Report

Posted 4 years ago

“I’ve just brought a Hex gazebo very pleased with the quality good value for money will be using rock awnings again”

Helpful Report

Posted 4 years ago

“Fantastic value for money. Really sturdy and great quality for the price. We used our for karting, camping and now use it in the back garden. Can literally be put up in just a couple of minutes. When used in Scotland you will need leg weights and good hold down straps. Would definitely and without hesitation buy another one. Never had any cause to contact them but if their customer service is as good as the product I'm confident they would be 100%. And yes, you could swing from it.”

Helpful Report

Posted 4 years ago

“This is the best Gazebo I’ve ever had and I had lots buy cheap you buy twice I decided to invest a bit more and I’m so happy we sitting in it and it’s raining we’ve got tv in it and not a drop of rain it’s amazing thank you for your brilliance customer service when ordering extra parts such friendly professional company to f I could give 10 stars I would don’t bother with any other gazebo just get the best thank you 👏🏻👏🏻👏🏻👏🏻”

Helpful Report

Posted 4 years ago

“had 2 different types and 2 different sizes from these guys. Excellent products, excellent service , needed a new cover after 2 years , next day on my door step , got the hex 55 now and the quality is excellent.”

Helpful Report

Posted 4 years ago

“At this time of lockdown, I bought a 3x3 gazebo. I’m delighted at the sturdy quality. It’s brilliant & easy to erect. I now have a great outdoor space to keep family & friends safe no matter the weather. I’m awaiting the sandbag weights which I should have ordered with my gazebo- I live in Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿 so should’ve known I’d need them! My gazebo is my new passion- it’s like an extra room! Thanks for a brilliant product which I’m recommending to friends!”

Helpful Report

Posted 4 years ago

Rockawnings.co.uk is rated 4.9 based on 183 reviews