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Robert Ellis Reviews

4.9 Rating 2,793 Reviews
99 %
of reviewers recommend Robert Ellis
4.9
Based on 2,793 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver
On-time Delivery
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
5 out of 5
Read Robert Ellis Reviews
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Phone:

0115 922 0888

Email:

info@robertellis.co.uk

Robert Ellis 5 star review on 8th August 2023
Laura Kelly
Robert Ellis 5 star review on 30th June 2023
Robert
Robert Ellis 5 star review on 11th April 2022
Stuart
Robert Ellis 5 star review on 1st July 2021
Greg Antcliff
Robert Ellis 5 star review on 31st March 2021
Jo & Ashleigh Blacklock
Robert Ellis 5 star review on 12th March 2021
Paul And Katie
Robert Ellis 5 star review on 27th June 2020
Lauren
4
Anonymous
Anonymous  // 01/01/2019
Spoke over the phone regarding arranging visits. After being told a property we would have viewed had already arranged a sale with a price much higher than the selling price, I responded with no problem we would not have been offering more than the asking price, only to be told that 'well you don't know how much it went for do you?'. Extremely rude customer service and will not be delaying with Robert Ellis in the future.
Helpful Report
Posted 3 years ago
Dear MX S Williams, Further to our conversation, I wanted to again apologise for the way you felt following on from your recent dealings with Robert Ellis. As I said earlier on the phone call today, we are a local business with a good reputation, and will always strive to offer the best possible service to help our clients. If you have any further issues, please feel free to come back to me direct. Kind regards, Neill Millward
Posted 3 years ago
First few weeks ok then a total disaster once we sold, lost parts of the chain and didn’t chase them and then when asked simple questions refused to call down the chain ‘we only chase once a week’ don’t add to the stress of moving use someone else!
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Posted 4 years ago
Poor estate agent, they promised so much we paid the extra, without delivering! No weekly updates and felt it was too much trouble for them to do any chasing! Everything they promised, feeling sick that we had to pay them for doing very little, got be the worst estate agent going -5 star
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Posted 4 years ago
If I could give lower I would. They refuse to help you look for houses which in my opinion is their whole job. They wont let you make an offer on a property if you haven't viewed it which is very difficult as I am relocating from another country and cant view properties at the drop of a hat. I have offered to send a friend of skype call but they dont want to help. unfortunately, they seem to have a lot of properties on their books, this may be bacuse they make no effort to help people find homes
Helpful Report
Posted 5 years ago
Good Afternoon Mr Hampstead, I’m sorry to see that you haven’t received the experience form Robert Ellis we strive to provide. I understand you are looking for a rental property at the moment. It is standard practice to have all tenants view the property before making an application to make sure the property is suitable before incurring any costs. If you do have any further questions please contact me at neill.millward@robertellis.co.uk and I will be happy to help. Any problems/questions let me know!
Posted 5 years ago
I have experienced the worse customer service in my life from Robert Ellis. I have had various issues with my flat since I moved in, the estate agents can't seem to get hold of the landlord so have just given up so I am now living with broken windows and no oven!! Everytime I call Emily Payne who is suppose to be my point of contact she says she'll get back to me then never does. And if I speak to anyone else at the branch I just get told their computer isn't working so they can't help me. It is an absolute joke of a company!!! They do not care about their tenants whatsoever!! This is the second time I've had to seek advice from a lawyer at my own expense!
Helpful Report
Posted 6 years ago
Called to arrange a same day viewing, declined the offer of being added to the email notification of new listings. Within 2 hours of my afternoon viewing I find out (by checking the internet myself) that the house has been sold. No call to advise an offer has been made or accepted, yet during the day received numerous emails regarding other properties despite not wanting to be notified. Would rather have been kept up to date with what was happening to the property I went to see - a telephone call wouldn't have hurt!!
Helpful Report
Posted 7 years ago
Good Morning Antony, Further to our telephone call on 4th November, I want to confirm our conversation. When you called to arrange the viewing on Fairfield Crescent in the morning of 3rd November the property was fully available. A viewing was arranged for you for later the same day at 12.15. After this viewing had taken place we received an offer from a previous viewer at 2.55pm and a subsequent increased offer at 3.45pm. This offer was then accepted. All viewers are called as standard the following day after a viewing takes place to confirm viewers comments and to register any interest or take offers. You would have been called the following morning to discuss this property if you had not of contacted the office earlier. I can confirm you have now been removed from our active mailing database and will no longer receive any further properties from ourselves, I understand you were purchasing a property before the viewing took place and wish you all the best with your ongoing purchase. Kind regards
Posted 7 years ago
Absolutely awful service from the lettings repairs division. They take months to deal with any issues, don't keep in touch and don't keep to promises for call backs when you chase them. I've been waiting sincelast winter for them to send someone to unblock the gutters (they're bad enough that water cascades on to the window ledges and across the front door), and since July to sort the rotten garage door. Other repairs have also taken ages to get sorted in the past. AVOID AVOID AVOID!
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Posted 8 years ago
Robert Ellis is rated 4.9 based on 2,793 reviews