Robert Ellis Reviews

Name: Robert Ellis
Rating: 4.92

4.9 Rating 2,749 Reviews

99 %

of reviewers recommend Robert Ellis

Company Reviews

Metrics

Info

4.9

Based on 2,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

0115 922 0888

Email:

info@robertellis.co.uk

Robert Ellis 5 star review on 8th August 2023

Jo & Ashleigh Blacklock

Robert Ellis 5 star review on 12th March 2021

Paul And Katie

Robert Ellis 5 star review on 27th June 2020

Lauren

Anonymous

Anonymous // 01/01/2019

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“We recently sold and purchased through robert ellis, Dawn along with Carrianne from the Long Eaton branch was on hand every step of the way to ensure that every question was answered and nothing was too much trouble, keeping our minds at ease along the way. The whole process was really smooth I would 100% recommend robert ellis to anyone wishing to sell or buy, brilliant service!”

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Posted 2 years ago

“Marketed and sold very quickly with the help of holly and the team. Excellent service would definitely recommend.”

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Posted 2 years ago

“Holly was very helpful and did everything that was asked of her without hesitation. The house was very well marketed and sold quickly. Would definitely recommend them.”

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Posted 2 years ago

“Helen and Paul were fantastic at the Beeston branch for the sale and purchase of our house!”

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Posted 2 years ago

“The team at Robert Ellis and in particular Helen were all first class. Things were handled professionally and in a timely manner, often going beyond my expectations, providing a personal service, thank you!”

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Posted 2 years ago

“We honestly couldn't recommend Robert Ellis Long Eaton enough. From start to finish Dawn has been with us every step of the way to buy our first home together. Dawn was always so lovely, friendly and made you instantly feel relaxed at such a stressful time. Even replying to emails on a Sunday when she most definitely should have been enjoying a day off! She's truly amazing at her job and went above and beyond to help us - thank you so much to Robert Ellis Long Eaton and Dawn for all your help over the last few months. We appreciate it so much!! Xx”

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Posted 2 years ago

“Good service”

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Posted 2 years ago

“PLEASE READ ALL THAT I WRITE - THERE IS SOME GOOD !! Overall I hadn't been very impressed with the service from Robert Ellis. Too many times I was promised that they would chase up something for me and ring me, but then never ring. When I queried this they said 'there was nothing to tell you'. There needs to be much more focus on communication and customer service and that in its turn would limit people chasing you. By not updating me, I was being led to assume that nobody had bothered to do anything and this was causing me a high level of stress.. Where I work, one of the interview questions most likely to occur in an Admin type role is 'what would you do if you are unable to provide information requested'. The answer expected is 'I would contact the person to let them know that I was still trying to obtain the information'. I had explained that with severe illness and death of both parents in the last couple of years I have (stressfully!) bought/sold 6 properties and am trying to deal with the after effects of the events of these years.. Inadequate service from nearly all professionals involved meant that I had learned that in order to get a response and to progress the transaction I needed to become 'the squeaky wheel' ...the most annoying person. I didn't want to do this, but silence from the team made me do it. I knew I was being annoying - and I made the team aware that I would continue to do so if I didn't get responses when I expected them. I'm paying them, after all. That said, both Karrianne and Louise were always cheerful when I spoke to them. This changed when I 'met' Holly Torr. Holly seemed to understand what I needed and, to her, I stopped being an irritating customer and became a client and a person who needed support with the sale and subsequent purchase. She kept in touch, getting back to me when she said she would, and vastly improved my experience. Thank you so much Holly, you saved my sanity.”

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Posted 2 years ago

“Fantastic service from Robert Ellis on the sale of my house. I cannot praise them enough for the service and support given throughout the whole process. Special thanks to Holly Torr who managed the sale from start to finish and ironed out any queries that arose along the way! She made what was a very difficult time for me so much easier with her continued support. Would highly recommend Robert Ellis to anyone wanting to sell their property.. their professionalism is second to none! Thank you so much to everyone involved!”

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Posted 2 years ago

“Excellent service from sale to completion and good value for money.I would definitely recommend”

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Posted 2 years ago

“Beth was very good very helpfull.”

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Posted 2 years ago

“Robert Ellis went above and beyond for the sale of our house and went on the journey of the ups and downs with us! Thanks so much for all you did.”

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Posted 2 years ago

“Holly was excellent she kept us informed of the progress of our sale at every stage.She was very efficient and friendly..Everything went through smoothly. Many thanks to Holly and the team we will definitely recommend Robert Ellis.”

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Posted 3 years ago

“Good service, chased up outstanding items when required to do so, kept us informed on events.”

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Posted 3 years ago

“Fabulous friendly service & communication from Marie, Lana, Helen & team. Thank you for all your help & support in the selling of our house.”

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Posted 3 years ago

“We dealt with Carrie-Ann in the Long Eaton office & she was exceptional”

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Posted 3 years ago

“Caroline has been amazing- really supportive and dealt with every ridiculous question I’ve had with a smile. Five stars.”

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Posted 3 years ago

“Nicole was so helpful going over and above to keep me up to date on the process and checking in on how i was. Thank you!!”

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Posted 3 years ago

“If you are going to sell your property do not think about going with any other estate agent. Robert Ellis provide an outstanding service from start to finish. The valuation was not a sales ploy to get business it was based on their local knowledge. Their professionalism and ability to go above and beyond is what sets them apart form other agents. I was unfortunate to have a buyer pull out late in the process but Helen at the Beeston branch stepped up and marketed my property immediately and we had another buyer within days. She chased solicitors and constantly pulled what was a long chain together and made the process run smoothly. They were very prompt in responding to any queries or correspondence. I would definitely use again and would highly recommend to family and friends. 5 star service.”

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Posted 3 years ago

“The services provided by Robert Ellis from the initial prompt valuation to the final sale of the property have been excellent. Holly Torr at Robert Ellis has dealt with all matters efficiently and I have been kept informed of all proceedings at every stage. It was a pleasure to deal with Holly and I would certainly recommend Robert Ellis for their expertise and professionalism. A first class service given.”

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Posted 3 years ago

Robert Ellis is rated 4.9 based on 2,749 reviews