Robert Ellis Reviews

Name: Robert Ellis
Rating: 4.92

4.9 Rating 2,749 Reviews

99 %

of reviewers recommend Robert Ellis

Company Reviews

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4.9

Based on 2,749 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

0115 922 0888

Email:

info@robertellis.co.uk

Robert Ellis 5 star review on 8th August 2023

Jo & Ashleigh Blacklock

Robert Ellis 5 star review on 12th March 2021

Paul And Katie

Robert Ellis 5 star review on 27th June 2020

Lauren

Anonymous

Anonymous // 01/01/2019

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“Lovely and friendly team. Always ready to answer any questions and also happy and able to resolve them too. From initial viewing through to completion the team were always there supporting me. Thank you all!”

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Posted 2 years ago

“We have been very happy with the service and thorough diligence Holly Torr has taken to get our property sold with all the ups and downs over the last 12 months.”

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Posted 2 years ago

“We went through a very long and difficult process of buying the house, but Marie (our estate agent) was very supportive. We always got timely replies to our emails and calls. Overall, it was a very good experience!”

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Posted 2 years ago

“Holly was excellent,she kept us updated on a regular basis, she had a very pleasant manner and any questions we ever had were always answered. We felt she was very good at her job. Louise, she is a very pleasant and lovely lady, she was helpful with any queries we had when Holly was out of the office, they made selling our property so easy. Thank you to both of you x”

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Posted 2 years ago

“Robert Ellis has always been our first choice provider for marketing and selling our home, as they have intimate local knowledge, a huge database of contacts and they have great staff who are always on hand to provide you with support, guidance or advice. A special thanks go to Mark Philpott who is the consummate professional and a calming and reassuring presence at every step of the way. Thank-you!”

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Posted 2 years ago

“Holly at Robert Ellis made buying my first home so straightforward and reassuring. She was always on the end of a phone to help with any silly question and liaised with the building company on my behalf so nothing was ever too much of an ask. All of the samples available to choose for my new home we’re all on display in Robert Ellis which were so helpful with my decision making.”

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Posted 2 years ago

“Helen Roberts has been exceptionally helpful throughout this sale, however the same cannot be said for someone called Philip who phoned me suggesting that I lower the selling price considerably in order to hasten the property sale. This undermined my confidence in the company. Nevertheless, this did not detract from the excellent service that I received from Helen Roberts, who has been professional throughout.”

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Posted 2 years ago

“Niamh at the Beeston branch is a breath of fresh air. I had a lovely conversation with her today. She was very professional and extremely helpful.”

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Posted 2 years ago

“Both the valuer and photographer from the estate agent Robert Ellis (Stapleford Branch) were extremely pleasant and very helpful when we put up our flat for sale recently. The brochure was excellent. In addition we appreciated the messages and phone calls from the administrative staff at the agency.”

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Posted 2 years ago

“Sold my house in 2 days. Best estate agent ever!”

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Posted 2 years ago

“All around excellent service Highly professional, efficient and friendly Pleasing purchase Thank you”

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Posted 2 years ago

“Hi I would like to thank the whole team at Robert Ellis for the sale of 5 Burnham Avenue and for the wonderful service we received and the way you talked us through every step. Thank you again. Kind regards Paul and Helen Whelpton”

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Posted 2 years ago

“Helen at Robert Ellis Beeston excelled in closing the deal in the anxious final weeks. She kept in touch with both sets of solicitors and most importantly kept us up to date. An excellent service overall.”

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Posted 2 years ago

“Debbie did a great job of our sale and remained in constant contact, keeping me updated at every stage and hickup (!) during our sale. Would definately recommend Robert Ellis Stapleford to anyone looking to sell. Thank you!”

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Posted 2 years ago

“Great service from Robert Ellis. Holly's help liaising between solicitors was invaluable throughout a complicated sale. It would have been very difficult without her.”

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Posted 2 years ago

“Robert Ellis have been amazing in handling the sale of my house and helping me view other properties in the area. A special mention to Louise Wagg whom has gone out of her way to assist and has been extremely patient with a difficult chain. I cannot recommend this company enough. Brilliant service and incredible understanding and patience. All the best to Robert Ellis and their agents. Kind regards, Flo”

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Posted 2 years ago

“3 stars due to the following issues: 1. Very poor set of photos when we first marketed our property 2. RE floorplan included on first advert was incorrect/misleading, despite us having provided a correct floorplan with accurate dimensions. 3. There was limited support or quality control input regarding the property text description 4. The service from the call handlers was quite impersonal. I must have called hundreds (literally) of times over the last 6 months, but the only individual we established a valuable relationship with was Caroline Dunn. When speaking with other agents, they either had better technology (eg Caller ID) or better processes such that whenever I called, they immediately knew who I was and which property I was calling about. This genuinely made a difference to how I felt about the service being provided 5. On many occasions we left messages and were promised call backs, but they frequently were not received. I think this was mainly situations where there was 'no update' but still, if a call back is promised I sense it should still be made. Caroline Dunn was incredibly helpful throughout the process. I know that she did a great deal of work to help tie up loose ends, chase down solicitors and generally keep things moving. She also demonstrated great empathy for our position, and was a big help in finalising our move. Caroline - thank you so much for being an intergral part of our house move saga! We couldn't have done it without you.”

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Posted 2 years ago

“We have been enormously impressed by the commitment and hard work of Samantha Broomhall on our behalf throughout the whole period of our house being on sale until she went on maternity leave. Her good humour, cheerful competence and encouragement made a huge difference to the whole process, both in good times and in more challenging moments. When Helen took over from Sam, we were nearer the end of the long journey, and she was equally competent and supportive. Crucially, her cheerful encouragement through the crisis caused by Covid and the NatWest Beeston Branch on the day of Completion was exemplary. She calmly drove me to the Long Eaton branch of NAtWest and made sure I had everything in correct order to enable completion on our purchase to go ahead smoothly. The support that all colleagues in the Robert Ellis office offered me on the morning of Friday 4 February was tremendous, and my husband Robert and I are most grateful.”

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Posted 2 years ago

“Very good service received, we moved in straight away with no problems. Very happy thank you Claire for helping us move.”

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Posted 2 years ago

“We have had a fantastic experience with Robert ellis the while process was made very easy as they do all the hard work. Holly Torr was absolutely amazing from start to finnish and would recommend to everyone. Thank you Holly”

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Posted 2 years ago

Robert Ellis is rated 4.9 based on 2,749 reviews