Robert Ellis Reviews

Name: Robert Ellis
Rating: 4.92

4.9 Rating 2,754 Reviews

99 %

of reviewers recommend Robert Ellis

Company Reviews

Metrics

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4.9

Based on 2,754 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
On-time Delivery	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

0115 922 0888

Email:

info@robertellis.co.uk

Robert Ellis 5 star review on 8th August 2023

Jo & Ashleigh Blacklock

Robert Ellis 5 star review on 12th March 2021

Paul And Katie

Robert Ellis 5 star review on 27th June 2020

Lauren

Anonymous

Anonymous // 01/01/2019

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“Professional, efficient and courteous. Sam Broomhall, the sales negotiator who looked after our file at the Beeston office, made the whole experience look smooth and effortless!”

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Posted 6 years ago

“Friendly staff, especially those who accompanied viewings, Karan & Joe, and our primary purchasing contact, Sam.”

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Posted 6 years ago

“Our experience of seeking and obtaining rented accommodation through Robert Ellis has surpassed all expectations, due mainly to the excellent “beyond-the-call-of-duty” work of Lettings Negotiator Amy Sanderson at the Stapleford Office. Our situation was an awkward one because our move is from mainland Europe, but Amy’s understanding and guidance were perfect – her knowledge and insights and her liaisons with landlords were invaluable, and she stayed in constant touch, always with the right balance of personal and professional. Amy made sure that, on the one day we could visit Nottingham to view properties, we’d have a well-planned schedule to see as many as possible. She even came into the office on her day off so that we could meet! The Robert Ellis experience was further enriched by the superb work of Lettings Negotiator Joe Marzano (Beeston Office), showing us around each of the properties in turn, with a professionalism, patience and grace that belie his young years. Both Amy and Joe are real credits to Robert Ellis, and they clearly have a great team around them – I cannot imagine anyone could be disappointed when using their incredible talents and service.”

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Posted 6 years ago

“Sold my fathers property through Robert Ellis we where kept fully informed at every stage of the selling process. We also received a personal friendly and professional service from Marie Denham at the beeston office. Many thanks”

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Posted 6 years ago

“Debbie at Robert Ellis Stapleford, was Brilliant. Professional, friendly extremely helpful, in what has been a quite stressful, purchase which i hasten to add had nothing to do with Robert Ellis.”

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Posted 6 years ago

“A repair was needed on my property - it was my fault that there was a complication which resulted in a delay in the repair for my poor tenant Jordan sorted everything out very quickly - highly efficient and so polite. Well done and many thanks again Jordan Duke!”

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Posted 6 years ago

“I had a viewing today. Everything was fine and I'm happy with Robert Ellis's staff. 😊”

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Posted 6 years ago

“Melanie helped me buy and sell my flat in Beeston. Thank you! It was a very easy process. I like that Robert Ellis are not too pushy to buyers or sellers.”

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Posted 6 years ago

“The electrician was lovely - arrived on time, very polite and got the job done. However - it took over a week for him to come! and considering the electrics were tripping my house alarm every 2 hours day and night that's a ridiculous time to wait. Thankfully a neighbor found the source of the problem. After informing the estate agent with an update of what my neighbor had done, when the electrician came up he was completely unaware of this.”

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Posted 6 years ago

“The actual engineer is great - very friendly and quick at his job. Robert Ellis are not so quick - it took me 4 phonecalls until someone actually booked the job for the engineer to come out, and we have had similar issues in the past with delays on urgent housing problems.”

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Posted 6 years ago

“I rang Robert Ellis' office to report a problem. Was put straight through to Jordan Duke who took all the details of the job and said I'd receive a call from a tradesman who would arrange with me a convenient time to call and sort the repair. The next day I received a call from Martin who then came out a couple of of days later. He was a really nice guy who did a professional job. It wasn't an urgent repair but it was still acted on quickly. Very pleased.”

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Posted 6 years ago

“Jordan has handled the repairs to my property well: always a quick response to questions and acting immediately on any decisions made.”

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Posted 6 years ago

“Jordan Duke! Amazing service. I reported a boiler issue recently and this was fixed within hours. His emails were prompt, professional and reassuring. It felt like he personally was taking care of the situation. Having a named person and face is very reassuring. Brilliant service. He also pushed for some tweaks to the property to make my house even better. I am one very happy tenant!!!”

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Posted 6 years ago

“Purchased a property through the Long Eaton branch and, though the process itself wasn't completely smooth sailing, we had the pleasure of dealing with Holly who went above and beyond throughout. Any enquiries we made were dealt with immediately and effectively by Holly. Same day replies to emails. Very flexible on timings and dates when visiting the property. We did have a wobble part way through the process which I'd have to put down as a miscommunication between the Seller and Robert Ellis. This is the only reason I haven't rated the review 5/5. However, this was in no way related to Holly and therefore overall I have to say I'm impressed and pleased with the customer service.”

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Posted 6 years ago

“All the staff were always helpful and well informed, especially Paul who kept us in touch with some complicated developments. And in particular thanks to Sam, who kept our spirits up. We very much appreciated her promptness and thoroughness throughout.”

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Posted 6 years ago

“Office Manager, Holly Torr, made my experience with Robert Ellis easy and stress free. Her emailing was always prompt if I had any questions and she was always available if I needed to call. Holly was reliable and I would not hesitate to purchase again with Robert Ellis in the future.”

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Posted 6 years ago

“Debbie has always kept me up to date with any updates and has been genuinely friendly and helpful whenever we’ve spoken. She has made this very stressful process far more pleasant! Beth has also been wonderful. Both are a credit to Robert Ellis.”

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Posted 6 years ago

“Staff professional, knowledgeable and friendly. Great service from Sam Broomhill in particular was hard working and a pleasure to deal with.”

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Posted 6 years ago

“Louise went above and beyond to make our house purchase go smoothly. She was very helpful and knowledgeable every step of the way. I would definitely recommend Robert Ellis estate agent.”

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Posted 6 years ago

“A huge thank you to Daniel, Abby and the team at Beeston Lettings. As landlords, we have just gone through our first ever "end of tenancy" and a seamless transition to a new tenancy, without losing a day's rent. We can't praise them enough for their patience, guidance and efficiency.”

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Posted 6 years ago

Robert Ellis is rated 4.9 based on 2,754 reviews