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Riverside Reviews

4.9 Rating 15,930 Reviews
97 %
of reviewers recommend Riverside
4.9
Based on 15,930 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Riverside Reviews

About Riverside:

The Riverside Garden Centre has been established since 1997 and is owned and run by Russell and Jo Jeffery who take a very hands-on approach to every aspect of the business. They are always on hand to help and give advice.

Having moved away from being a more traditional garden centre over recent years and evolved into a modern outdoor living destination, Riverside now focuses more on quality and style than it ever did before.

LARGEST WEBER® WORLD BBQ SHOWROOM

Officially the UK's largest Weber® World Barbecue showroom Riverside stocks and displays every Weber® barbecue and accessory available from the small, portable charcoal models, the award winning Q™ range as well as the famous charcoal kettles and outstanding gas barbecues. As a World Store Riverside also stocks a number of exclusive barbecues and accessories not found in regular Weber® stores or outlets.

TRAEGER GRILLS

With the popularity of barbecuing and outdoor smoking growing at a phenomenal rate Riverside has become the 'go to' place for Traeger grills, pellets and accessories. Easier to use than a traditional barbecue a Traeger grill controls the cooking temperature for you and produces perfectly smoked food every time.

FURNITURE SHOWROOMS

Riverside likes to do things big and that includes their furniture ranges too.

With three large fully furnished showrooms bursting with big names including 4 Seasons Outdoor and Alexander Rose Riverside again offers the largest displays of both prestige brands anywhere to be seen in the UK. Be it dining, lounge or modular, virtually every product and set is on display and in stock at the Hertfordshire premises.

SILK PLANTS AND ARTIFICIAL WALL COVERING

To complement the furniture and outdoor living themes Riverside also specialise in high quality artificial plants and trees as well as UV protected foliage-covered screening panels. Particularly popular with interior designers, hotel chains and zoos Riverside's silks plants and wall panels have developed a good reputation both corporately and domestically.

SEE FOR YOURSELF

Everybody naturally will say good things about their own business but with 7-day-a-week opening and a fresh easy-to-use website Riverside happily encourage anyone to take a look round both in-store or online to see for themselves just how good Riverside is.

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

Write Your review

Anonymous
Anonymous  // 01/01/2019
It was easy to shop on the website. I took advantage of 20% off 2 items. They were busy reorganising shipping but my order still arrived in good time.
Helpful Report
Posted 4 months ago
I’m afraid I had a terrible experience. The company sent out the wrong model (most likely intentionally) as the one I requested was OOS. I suspect they took a chance and thought I’d accept the wrong model with a slight price correction. Normally these types of companies are fully insured against this and never lose out. The company did not even agree to collect the pallets that were left on my driveway and so I had to dispose of them at my own expense. It’s an immoral and dishonest act and as a consumer there’s no protection for this type is selling activity. I will never be shopping here again and the management of this company should be extremely embarrassed and ashamed of their conduct.
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Posted 4 months ago
Fantastic price, and delivered exactly as promised.
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Posted 4 months ago
Excellent Service as always, good communication and swift delivery! It’s why we use go to Riverside time and again!
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Posted 4 months ago
Excellent and professional customer service. Items delivered efficiently and packed to a very high standard. Will definitely be buying more from Riverside.
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Posted 4 months ago
Love visiting the store wish I could buy more!
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Posted 4 months ago
Great company to deal with Fabulous prices and great delivery times Genesis 415 is a great machine super quality
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Posted 4 months ago
Riverside is an excellent company to purchase from communication is excellent, delivery as advised great prices on BBQ products will certainly use this company in the future.
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Posted 4 months ago
Took me a while to write this as very disappointed with the service i received by email and by phone of he purchase of a weber barbecue. Would i buy from them again. NO
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Posted 4 months ago
Order placed and soon arrived. Product was a genuine Weber, so excatly what I wanted.
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Posted 4 months ago
Quick, efficient service. Many thanks.
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Posted 4 months ago
Great service. And a speedy delivery
Riverside 5 star review on 5th August 2024
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Posted 4 months ago
Very dissapointed in the delivery. Paid for next day delivery, purchased on a Friday by midday. But no mention of the courier not working weekends. Then delivery wasn't made until the Tuesday, so much for next day. Then was finally refund the £4.95 delivery, but as a good will gesture. Excuse me, the error certainly wasn't on my part. So no, nothing really positive I'm afraid.
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Posted 4 months ago
Really competitive pricing, great choice of products and an easy to use website and ordering process. Delivery prompt and package arrived well protected and in perfect condition. Overall can't fault Riverside for price or service.
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Posted 4 months ago
Not used our skewers yet but delivery notifications every step of the way was spot on. Thank you
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Posted 4 months ago
Easy to shop online, well priced, quick delivery. Would use again, and have recommended to friends/family! I would have liked to see additional colour options available at Riverside, compared to other vendors - seemed to be that only black was available. This is my second one-touch/premium 57cm Weber, its sad to see the 'cost cutting' measures in this latest model compared to the old, but thats obviously nothing todo with Riverside.
Riverside 5 star review on 5th August 2024
Helpful Report
Posted 4 months ago
Disappointed with the delivery of the item and general customer service (Weber BBQ Traveller). I ended up cancelling the order. Ordered on a Tuesday at around 10:30am with 1-3 day delivery August 2024. I waited until the following Saturday (day 4) to contact Riverside to ask why I had not received my item. I was told the BBQ had been dispatched and was due for delivery Monday coming. I asked them if it would definitely be delivered Monday as I was going on holiday that day after (BBQ intended purchase purpose). They assured me it would and meaning I did not need a backup plan. Monday came and went without delivery. I rang mid-afternoon Monday to Riverside and got a new person who said the item had only been dispatched Friday and would be due for delivery on Wednesday (8 day delivery). To late, not the quoted delivery, and not the delivery I was quoted on my chase up call which left me scratching around for a BBQ last minute for our family holiday! Not impressed at all! Only credit to them was the fast refunded on my cancelled order.
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Posted 4 months ago
Brilliant service as usual
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Posted 4 months ago
From the moment I landed on their website, I was impressed by the user-friendly interface and the extensive range of Weber BBQ products. Whether you're a seasoned grill master or a novice, their selection caters to all needs and preferences. The detailed product descriptions and high-quality images provide all the information you need to make an informed decision. I particularly appreciated the customer reviews section, which offered genuine feedback from other buyers. The comparison tools and buying guides available on the site are also incredibly helpful, making it easy to find the perfect BBQ for your needs. The checkout process was seamless, and I was pleasantly surprised by the variety of payment options available. The delivery was fast and efficient, with my new Weber BBQ products arriving in perfect condition. Riverside Garden Centre also offers excellent after-sales support, ensuring that any issues are resolved quickly and satisfactorily. In summary, Riverside Garden Centre is the go-to online retailer for Weber BBQs. Their comprehensive product range, exceptional customer service, and seamless shopping experience make them the best choice for anyone looking to buy a Weber BBQ online. Highly recommended!
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Posted 4 months ago
Recent purchase of a Weber Q3200 was prompted by an excellent offer from Riverside at a great price. Previous purchases, along with this one, have been dealt with extremely quickly and could not recommend their service and pricing more highly.
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Posted 4 months ago
Riverside is rated 4.9 based on 15,930 reviews