River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pleased with every aspect of our booking with RiverVoyages.com. Roger and James were both friendly, knowledgable and clear and precise when giving information etc. Would be happy to use your company again.”

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Posted 8 years ago

“Easy,informative and excellent service.”

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Posted 8 years ago

“I found Hannah the person that gave me all the information I required & also some advice with a cruise to suit, very helpful & pleasant to talk to.”

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Posted 8 years ago

“Emma Gray provided us with good information that led us to change our original plan and find a more suitable holiday with a number of added benefits.”

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Posted 8 years ago

“We were initially interested in booking a river cruise, but in discussion were able to take advantage of a'package' put together on our behalf. All flights and transfers settled to our satisfaction.”

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Posted 8 years ago

“our experience of dealing with river cruises.com was a positive one .Emma the first point of contact was extremely friendly and very helpful, she could not do enough to guide us through various cruises until we found the one we finally booked. She also made it clear she was available at any time to help if we had any concerns about our holiday. Many Thanks. David Lloyd and Maureen Norman.”

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Posted 8 years ago

“everything went well”

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Posted 8 years ago

“The agent was very helpful finding us the holiday we asked for. He phoned us several times with up dated info. and made individual arrangements for us.”

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Posted 8 years ago

“Emma Gray was extremely helpful booking our river cruise.She took us through all the details and gave us lots of information for our holiday.Thankyou so much.Christine.”

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Posted 8 years ago

“Excellent service. Simon was excellent in terms of service delivery.”

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Posted 8 years ago

“My name misspelt on letter forwarding Incorrect invoices which were not logical. Unclear that no fee on credit card for deposit was already included within the discount. Still shown as separate item on amended invoice. Told I may wish to book extra excursions and then told there were none on this cruise. Passport detail needed to be corrected when I checked on Emerald website booking detail. Transfer to airport from Nuremberg not confirmed on Emerald booking website. When queried was told that this was "normal" and will be done later. I hope so. Not enough attention to detail and the individual customer.”

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Posted 8 years ago

Good Afternoon, looking at your booking history, this all now seems to have been resolved. Apologies for all the inconvenience this has caused. Regards Lynsey

Posted 8 years ago

“The Representative I spoke to was very knowledgeable about River Cruises and had been on some. Since I haven't ever been, I found her experience very helpful. She helped me find the cruise I was looking for, with the operator who offered the best terms, conditions and value for money, which is what a proper Travel Consultant is supposed to do, but not many bother to do, these days. I would use River Voyages again, if I go on another river Cruise, next year.”

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Posted 8 years ago

“I received excellent service from your employee MS Jolie Royds, she was extremely helpful to me , very patient in explained everything I asked about . I would definitely use your company again , Regards, Jean Quinn”

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Posted 8 years ago

“Emma was very good,very helpful,nothing was to much trouble.,booking was simple everything done for us .fantastic......”

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Posted 8 years ago

“Nothing was too much trouble and we were given several choices of River Cruise to choose from. Even when we changed our minds on destination and budget they found us the perfect cruise in the end. Can't wait to go.”

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Posted 8 years ago

“checked out lots of companies on line but not too many offers found river voyages seemed quite a few offers .so decided to phone them .prefer to speak to a person I got dom who was really nice didn't get a good offer at first but did get one after talking to him so was happy with the price the service has been excellent and are keeping me informed all the way. well done”

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Posted 8 years ago

“Our concierge, Emma, could not have been more helpful with her unbiased and constructive advice. We will seriously consider contacting her with regard to any river cruises that we might consider in the future.”

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Posted 8 years ago

“All fine”

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Posted 8 years ago

“Picked up the company off a Google search. The lady I spoke to, Sandy was very helpful and said she would get back to me in 2 hours, which she did. She was able to offer me a brilliant trip at a much reduced price. She talked through everything and couldn't have been more helpful”

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Posted 8 years ago

“Emma Gray your travel consultant had Excellent product knowledge, personal touch and was reassuring in guiding us through the booking procedure. Highly recommend your company and Emma.”

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Posted 8 years ago

River Voyages is rated 4.8 based on 1,974 reviews