River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

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4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Knowledgeable and patient help given - I use this comoany whenever I can”

Helpful Report

Posted 6 years ago

Dear Mrs Dorothy Jean Bryant, Thank you for taking the time to review the knowledgeable and patient service that you have received from ourselves. We wish you a wonderful time on your cruise!

Posted 6 years ago

“From the minute we left Edinburgh Airport until we returned a week later this holiday could not be faulted. The staff were brilliant and did everything to make this holiday an unforgettable experience. The food was excellent and everything ran like clockwork. Thank you again.”

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Posted 6 years ago

Good Afternoon, Thank you for taking the time to leave your wonderful feedback on the lovely time you have had on your River Voyages holiday. We hope to assist with your bookings in the future!

Posted 6 years ago

“Helpful and patient concierge - our family of seven is widely dispersed and very busy people, so gathering the necessary data and requirements is time-consuming. Everything is made very clear and we are looking forward to our cruise. Thank you!”

Helpful Report

Posted 6 years ago

Thank you for booking with River Voyages. We are so glad that you are happy with the helpful and patient service that you have received from our concierge. We wish yourself and your family a wonderful time on your cruise!

Posted 6 years ago

“The concierge was very helpful and very knowledgeable spent a lot of time explaining every thing to me and was able to answer all the questions I asked can highly recommend”

Helpful Report

Posted 6 years ago

Thank you Peter M for your five star review on the helpful and knowledgeable service that you have received from our concierge. We hope you have a lovely time on your cruise!

Posted 6 years ago

“Hi after initial IT enquiry re Cruises on the Douro I was contacted as arranged by Emma. Emma has been very helpful with information that I will discuss with my husband. Please thank Emma for the information she provided and her patience with my enquiry. Kind Regards Eileen Irwin”

Helpful Report

Posted 6 years ago

Thank you for taking the time to review the helpful and informative service that you have received from Emma. Please be assured Emma will be recognised for the service she has provided. We wish you a fantastic time on your cruise!

Posted 6 years ago

“This is the first time using River Voyages but so far it has been excellent service from booking agent, Gillian. Nothing was too much trouble. She was polite, knowledgeable, patient, friendly and very efficient. Hope the cruises are as good!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to review River Voyages after placing your booking with Gillian. It is very satisfying to hear your kind comments on the knowledgeable, patient, friendly and efficient service that Gillian has provided. We hope you have a fantastic holiday!

Posted 6 years ago

“So helpful also very friendly. My friend and I will always use the contact for any further cruises we may take. Thank you so much Gillian for sorting things out for me.”

Helpful Report

Posted 6 years ago

Thank you for your positive feedback on the friendly service that you have received from Gillian at River Voyages. We appreciate your repeat business and we wish you a wonderful time on your cruise!

Posted 6 years ago

“Gillian answered our initial enquiry quickly and efficiently. She phoned the airline company to check flight times for us before we booked and so far we have been very pleased with the service we have received.”

Helpful Report

Posted 6 years ago

Dear Sue Sale, Thank you for taking the time to review the quick and efficient service that you have received from Gillian. We wish you a fantastic time on your cruise!

Posted 6 years ago

“We have booked our travels previously with River Voyages, both for European and Far East cruise Holidays. We have been very happy and satisfied with the services we received. I would have rated 5*for our previous bookings. So this time round when my husband and I wanted to do the irrywady cruise in Myanmar in December 2018, to celebrate my husbands birthday, I contacted River Voyages. However this time round I have been totally dissatisfied. Initially I was offered the bookings for hotels in Yangon and Mandaly and irrywady cruise in between. Total 14 days trip's itenirary was sent to me. All sounded satisfactory on inspection and so I confirmed my booking and paid the money in full, total of £8950. However after withdrawing the money from my bank the agent came back to me saying that she cannot confirm the hotel bookings in both places Yangon and Mandaly. Hence I should hold on booking my flights, as hotels cannot be garunteed yet and it may take 8 to 10 days to confirm. This was totally unexpected as I do not think it is fair to take the money but not give the garuntee of hotel bookings. I wanted to cancel my trip as I did not want to stay in separate hotels from the other cruise members either. I asked for my money back. This is when I was informed that no money will be refunded. In this instance there has been total lack of transparency and the agent wanted to quickly seal the deal without checking the hotel availabilities. I was misled and I did not expect this from River Voyages. After a lot of arguments, finally I have received a mail to say that hotels have been booked now. But this has left a bitter after taste and it has spoilt our holiday mood. I will have to go now with River Voyages as it is a lot of money for us to loose as we both are pensioners. However I am not happy because I was mislead. I am sure this will not be supported by ATOL ABTA etc i. e. misleading customers.”

Helpful Report

Posted 6 years ago

It is always disappointing when we receive negative feedback. We are profusely sorry if you feel dissatisfied and mislead .That is certainly not our intention. This is especially upsetting after you have received 5 * service from us previously. I understand your frustration that the hotels were on request for a few days however I am pleased this has now been rectified. I hope you have a wonderful holiday. Kind Regards Customer Relations

Posted 6 years ago

“Concierge Gill worked miracles with our request....again!! A great service swiftly organised”

Helpful Report

Posted 6 years ago

Thank you Mrs Lawrence for your kind review on the service that you have received from Gill. We hope you have a fantastic holiday!

Posted 6 years ago

“Helen Conway arranged everything beautifully and quickly for our forthcoming trip to Prague and Danube river cruise. We had previously been told by at least two other river cruise companies that we would not be able to find a trip in November. However, Helen proved them wrong and all the arrangements were finalised in a very friendly and efficient way. Well done, Helen and we will certainly use your company on a future occasion. Thank you. Norma and Maurice Cox, Kent.”

Helpful Report

Posted 6 years ago

Good Afternoon Norma and Maurice Cox, Thank you for taking the time to review River Voyages after placing your booking with Helen. We appreciate your high recommendation of Helen Conway. It is very satisfying to hear that Helen assisted with your booking in a friendly and efficient manner, managing to book you on your River Cruise in November. We wish you a wonderful time on your Prague and Danube Cruise! Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“I phoned with a number of questions regarding our upcoming cruise. The phone was answered promptly by Beth Gallery one of the River Cruise's service concierge's and she was brilliant. She had answers to all my questions and allayed all my fears regarding accommodation and my wife's mobility scooter and organised a couple of other requests I had. Excellent work Beth and River Voyages, Thank you.”

Helpful Report

Posted 6 years ago

Thank you Nick Andrews for leaving your review and your complimentary comments about Beth, I am so pleased that she was able to help you with your booking with her exceptional service. Thank you again for booking with us.

Posted 6 years ago

“Thanks Helen for your help to book our river cruise next summer! Being on the opposite side of the world (NZ) time difference was not an issue in communications, your assistance and advice are very much appreciated. Hope to do more cruising with River Voyages!”

Helpful Report

Posted 6 years ago

Good Afternoon Thomas, We appreciate you taking the time to review River Voyages following your booking with Helen. It is lovely to hear your kind comments on the excellent service you have received from Helen. Who adapted to the time difference and assisted with your booking in a helpful manner. We wish you an excellent time on board your River Cruise next summer!

Posted 6 years ago

“Claire was very knowledgable and excellent at doing her job. She made it a pleasure to do business with your company and I would recommend it to anyone contemplating a river cruise or any holiday for that matter.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for booking with Claire at River voyages and taking time to review the excellent service that she has provided. It is very satisfying to read your kind comments on the knowledge service you have received from Claire. Please be assured that Claire will be recognised for the service that she has provided. We wish you a wonderful time on your cruise!

Posted 6 years ago

“Good value for money, friendly and quick service”

Helpful Report

Posted 6 years ago

Dear Katia Lighfoot, Thank you for reviewing the friendly and quick service that you have received from ourselves. I am glad that the concierge found you a great deal. Thank you again for choosing River Voyages.

Posted 6 years ago

“I needed to speak with someone from the concierge team to amend some details and was put in touch with Beth Gallery. She made the necessary changes and was very helpful with other queries. I felt Beth genuinely wanted to help and was very reassuring answering my questions. Thank you Beth.”

Helpful Report

Posted 6 years ago

Hello Valerie McAuley, What a lovely review about our concierge Beth Gallery! It is very satisfying for us to read your kind comments on the helpful service that you have received from Beth. Making all of the necessary changes to your booking and answering your questions to her best potential. Thank you for choosing to book with River Voyages.

Posted 6 years ago

“Sadly my first booking with you resulted in a cancellation but I couldn’t be more impressed with the service and was very pleased with the end result when rebooking the cruise. A big thank you to Sue Thomas.”

Helpful Report

Posted 6 years ago

Dear Mr Jeffery Runciman, We would like to take this opportunity to thank you for booking with River Voyages. We appreciate your high recommendation of ourselves. I am sorry that you had to cancel your first cruise. However I am so glad that Sue Thomas was able to assist you with the process of rebooking your cruise. Wish wish you a wonderful time on your Cruise!

Posted 6 years ago

“You have a Star in Erin”

Helpful Report

Posted 6 years ago

Mr Robert Hedger Irving, Thank you for choosing to book with River Voyages and taking the time to review the excellent service that you have received from Erin. We hope have a lovely time on your River Cruise!

Posted 6 years ago

“We have dealed eewith Erin who booked our river cruise on the Rhine in july. Her service regarding any questions we had were answerd promply and that is why we booked our next trip next year with her in September to Budapest to the Black Sea. Her service in 100% and nothing is too much for her even outside working hours. You have a star in Erin.”

Helpful Report

Posted 6 years ago

Dear Mr Robert Hedger Irving Thank you for your 5* review following your booking with Erin at River Voyages. I am so glad that you are happy with the excellent service you have received from Erin going above and beyond to assist with your booking. We appreciate your repeat business and We'd like to wish you a superb time during your River Cruise to Budapest and the Black Sea in September!

Posted 6 years ago

“The service and advice we got from Cruise Concierge Gillian Stark was excellent and her colleague Sofie has also been helpfull when Gill was not available.. Gill has also impressed my friend Robert and his wife who has also booked the same cruise and will be travelling with me and my wife.”

Helpful Report

Posted 6 years ago

Anne and Gerry White Thank you for taking the time to review River Voyages after placing your booking with Gill. We appreciate your kind comments regarding the excellent service that you have received from Gill Stark and Sofie in her absence. Please be assured that Gill with be recognised for the excellent service that she has provided. We wish you both a fantastic time on your cruise!

Posted 6 years ago

River Voyages is rated 4.8 based on 1,974 reviews