River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

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4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Intially the service was very good and most helpful. Due to my error with the date of a future appointment I enquired if the departure date could be rearranged. I did not receive any reply. This has lead me to believe that the customer service is good until one has bookrd the holiday - after that don't expect any.”

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Posted 8 years ago

Good afternoon Mr Horne, following on from your review I do believe that you are in conversation with Beth, trying to resolve the issue. Regards Lynsey

Posted 8 years ago

“Polite and friendly service leading to an excellent result from my initial enquiry.”

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Posted 8 years ago

“I booked a trip on Avalon (Ref. ES122-81042) via yourselves. During this booking I was given NO indication of the fact that the ship had various types of cabin. This was the first time I have been involved with river cruising and I relied entirely on phone information from your agent, though I did look up some details on the internet from which I learnt that cabins had wall to wall windows. When I boarded the ship in Amsterdam on 21/12 I realised my cabin only head high level windows, for the only view possible I had to stand up - my expectation of being able to take some rest whilst sitting on the bed and enjoying the passing views was impossible. When I talked with the tour manager about this he was sympathetic but declined responsibility as I had booked via an agent and not direct. I did complain in writing to Avalon but received a similar response from their Emma Thompson (Customer Services). This all leaves m very disillusioned - I really hoped to have found a new way of travel which suited my needs, and which was suited to my age and abilities. I still believe I have the right of some compensation from either yourselves and/or Avalon; in it's absence I shall look to other River Cruise companies. The Future Cruise voucher, which appears to be a standard issue to all passengers, will thus be of no use to me. Yours sincerely - Don Leeser, Las Lolas D1, 29660 Nueva Andalusia, Spain”

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Posted 8 years ago

As per our recent correspondence the D grade cabin was the only cabin available to yourself at the time of booking. You had checked Avalon's website prior to booking & agreed to the category of cabin.Therefore I believe that we haven't miss sold your River Cruise Holiday. Customer Relations Manager

Posted 8 years ago

“Your concierge, Emma Gray, was extremely helpful in carrying out our booking and I complement on the efficient and pleasant way in which she dealt with our booking. Thank you Emma. Mervyn davies”

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Posted 9 years ago

“I can hardly believe that I have found such an amazing company as River Voyages. My enquiry was so kindly and efficiently dealt with that in this time and age it stands out from all the rest. Nothing was spared in tracking down exactly what I wanted and a really excellent deal has been arrived at. Thank you so much.”

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Posted 9 years ago

“Friendly, courteous service. Offered me the exact holiday I was looking for, Kathryn made me feel that nothing was too much trouble, and I was most impressed with her knowledge of the boat.”

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Posted 9 years ago

“Our Concierge - Kathryn Gelder was extremely helpful and well informed. Her advice helped us to make the decision to book. Mike”

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Posted 9 years ago

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Posted 9 years ago

“Emma was excellent she was able to answer all my questions”

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Posted 9 years ago

“From initial enquiry to final booking everything went very smoothly. I am very happy with the outcome.”

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Posted 9 years ago

“Friendly , well informed and efficient dId what she said she would and at the time she said she would. iF our holiday is as good as this experience so far then we will be well satisfied”

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Posted 9 years ago

“The first concierge we had was pretty useless quoting a fare three times that advertised and simply saying the one posted on line was a mistake. Emma however was excellent, finding alternatives and negotiating a deal on our behalf.”

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Posted 9 years ago

“I will tell you more after we have been on our holiday!”

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Posted 9 years ago

“Very good service no complaints”

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Posted 9 years ago

“Very helpful and keen salesman, Dominic.”

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Posted 9 years ago

“So far so good. Sandie has been extremely helpful to us. Roll on August. Joan & Trevor”

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Posted 9 years ago

“I was given a great deal of information about the cruise and that various excursions. I was very pleased with the efficient service.”

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Posted 9 years ago

“Still waiting for reply to some questions”

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Posted 9 years ago

“Very impressed with the Lady (Katherine) who completed all the booking for us. Very efficient and helpful and friendly.”

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Posted 9 years ago

“Very professional service, very swift responses, very good prices.”

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Posted 9 years ago

River Voyages is rated 4.8 based on 1,974 reviews