River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We have just booked our first River Cruise, without Emma's help we wouldn't be able to book one. We would like to thank her again, hopefully we will enjoy our cruise.”

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Posted 3 years ago

“Very efficient and follow up queries quickly. alAkways phone back when they say they will.”

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Posted 3 years ago

“I never got the chance to enjoy my River Voyage due to the virus. I have eventually been refunded the cost of the cruise but not the deposit which was in your hands for over a year. I told the agent who phoned me that I no longer had the original credit card and I am now suspicious that she did not take a note of that. Achieving a refund is like getting blood out of a stone! WOR 67017”

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Posted 3 years ago

“Lovely cheerful Stacey Williams, helped us with our enquiry, very successfully, all booked with APT for 2022. Good response time, and quick email confirmation. Waiting for our cruise, with much anticipation. (Hoping to book something for later in 2021)”

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Posted 4 years ago

“Courteous and friendly contact, helpful”

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Posted 4 years ago

“We have been extremely impressed with the River Voyages staff, always so friendly and helpful. This week I have booked another cruise through you for 2022 . This was done by Erin from Belfast who booked it for us even though it was her day off. I must mention also Katy, Stephie, and Emma who have dealt with us previously. This will be our third river cruise with Emerald Waterways and each time the staff have been super, particularly in rearranging what would have been this years cruise ,had Covid 19 not intervened.”

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Posted 4 years ago

“first rate service”

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Posted 4 years ago

“Very very disappointed to have learnt today that a Rivervoyages agent with whom I spoke to this afternoon completely misled me. The actual cruise booking made through this company suspended the cruise on the 4th November and notified agents to contact their customers with view to re-fund, re-book or voucher. This has not been forwarded to the customer and totally misled me during our telephone conversation today. At less than 8days to our departure I do wonder when or if they intended informing me. It was only by going directly to the cruise company that I learnt the truth. That rep of Riviera travel has given me permission to forward the screenshot of our live chat. I tried to telephone Rivervoyages at 4.40pm to be told the company was closed. Very strange when website advertises hours between 9 am to 7pm.”

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Posted 4 years ago

Hi Judi we are sorry to hear about this we are currently looking into this and will be in touch with you in the next 24 hours. We thank you for your patience in the meantime.

Posted 4 years ago

“Spoke with two lovely ladies from Cruise 118. Both very helpful. Now looking forward to a Danube cruise in May.”

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Posted 4 years ago

“I am still waiting to hear officially from RiverVoyages that our Christmas Markets river cruise will not be proceeding. We are due to be travelling in 10 days time with Riviera travel booked through you and no one has had the courtesy to contact me to say otherwise. I have phoned several times but have given up after being on the line (at my expense) for many minutes.”

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Posted 4 years ago

“All dealt with very quickly and the very helpful Helen.”

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Posted 4 years ago

“I contacted River Cruises Concierge in relation to the transfer from one cruise to another because of the political situation in the country that we originally planned to visit. The prompt attention I received was amazing and within two days my transfer was effected. Superb service, the like of which I have not experienced before.well done Concierge Team especially Andrew Whittle.”

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Posted 4 years ago

“Dan was very helpful and reliable. Thank you.”

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Posted 4 years ago

“We are very happy with the service provided by Emma Gray, probably the best sales advisor we have had in all the time we have been using your company. However I am disappointed that your compnay is refusing to provide the Fortnam and Mason hamper offered by your MD if we book a cruise before the end of November. Instead of looking forward to our cruise we feel cheated and think this must be mistake. Best Regards Stewart Emslie”

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Posted 4 years ago

“Very good”

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Posted 4 years ago

“My phone call was answered almost immediately and Lisa could not have been more helpful. She addressed all my queries clearly and was also proactive in making suggestions and in explaining things. So far so good with an as yet exemplary booking process.”

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Posted 4 years ago

“Estelle Peachey was just wonderfully she helped find the same river cruise fore 2021 due to my 2020 candled due to covid-19 the price was like for like and no single supplement”

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Posted 4 years ago

“A Big Thank you to Estelle Peachey for sorting out my cancelled River Cruises due to Covi-19 , she got me the same Holiday for 2022 Like for Like Price Plus Manager to Waived the solo supplement”

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Posted 4 years ago

“when I enquired about this river cruise I said I always stay in red carnation hotels and uniworld river cruises (which I do), when I booked i was asked which hotels I had stayed in and I felt as if she checking I was telling the truth. I have booked with river voyages for years and have never been questioned before. Would you kindly explain why I have to pay the full amount on November 2nd six months before I sail, I have never paid that early before.”

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Posted 4 years ago

Hello thanks for your review, Uniworld need to know the name of the hotel as they email them to apply the discount and there is a minimum stay of four times. Also we require the balance at this point to make sure we get it to the supplier in time. Many thanks.

Posted 4 years ago

“Very helpful service,pleasant,, efficient and competitive pricing.”

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Posted 4 years ago

River Voyages is rated 4.8 based on 1,974 reviews