River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

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4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hello Tho I have decided to not book a cruise at the moment may I say what good service I got from Emma in response to an email enquiry.”

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Posted 5 years ago

Thank you for your feedback. It's great to hear that you are pleased with the 5* review that you have received from our concierge Emma. We hope you have a great time on your cruise!

Posted 5 years ago

“Just a note to say a big thank you to Janet Cain. She was extremely patient with me regarding our cruise Bordeaux 11 days. All your staff that I have spoken to are great. Many thanks”

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Posted 5 years ago

Good Afternoon, Thank you very much for your excellent comments on the extremely patient service that Janet Cain has provided. We wish you a wonderful time on your Bordeaux cruise!

Posted 5 years ago

“We have been extremely satisfied with the service we have received and we can see ourselves using them for all our future cruises.”

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Posted 5 years ago

Hi Roger & Jane, Thank you for your review. It's fantastic to hear that you are happy with the service that your have received from River Voyages. Have a wonderful holiday!

Posted 5 years ago

“Have dealt with Helen Conway before and she was so helpful then that we decided to use her expertise again. She got us the best deal possible, was so friendly and so efficient. Well done Helen, We’ll be back !”

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Posted 5 years ago

Hello Linda Whittet, Thank you very much for your wonderful feedback on the helpful and friendly service that you have received from Helen Conway. We hope you have a wonderful time on your cruise!!

Posted 5 years ago

“Excellent service from Gill , she was very kind & patient & helped me to book my cruise. Thank you .”

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Posted 5 years ago

Hello Pauline Phillips, Thank you for your kind review. It's a pleasure to hear that you are pleased with the excellent and patient service that Gill has provided you. We hope you have a lovely holiday!

Posted 5 years ago

“Excellent service as usual Long time user”

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Posted 5 years ago

Thank you for your review. It's great to hear that you are pleased with the 5* review that you have received from River Voyages. Have a lovely time on your cruise!

Posted 5 years ago

“Gillian Stark has always been a true professional member of staff and we always use Gill for all our cruise book8ngs and we take 4 to 6 cruises per year and have done for the last ten years or so, she makes booking a cruise so simple and straightforward.”

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Posted 5 years ago

Thank you Alan & Lesley Jones, Thank you very much for your brilliant feedback. It's great to hear that Gillian Stark assisted with your booking in a professional manner. Please be assured that Gillian will be recognised for the fantastic service that she has provided. We hope you have a lovely time on your cruise!

Posted 5 years ago

“Gill was very helpful. Thank you.”

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Posted 5 years ago

Thank you very much for your feedback. It's fantastic to hear that you are pleased with the helpful service that Gill has provided. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“I would like to thank Helen Conway for her time, patience, and knowledge, in the very helpful way she enabled me to decide/choose my River Cruise on the Rhine for Sept. 2019, I did not feel rushed or pressured which I feel is very important.”

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Posted 5 years ago

Good Afternoon, Many thanks for taking the time to email us with your kind comments about Helen Conway. It's a pleasure to hear that you are pleased with the patient, knowledgeable and helpful service that Helen has provided yourself. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Once again sincere thanks for taking the time to contact us, please be assured that Helen will be recognised for the service she has provided. Have a wonderful time on your Rhine River cruise in September 2019.

Posted 5 years ago

“I found Simon very helpful. His description of the holiday I was interested in was very clear and straightforward. I am looking forward now to the cruise.”

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Posted 5 years ago

Hello Mrs Janice Gwendoline Bottomley, Thank you very much for taking the time to leave your fantastic comments on the clear and helpful service that Simon has provided you. We hope you have a lovely time on your cruise!

Posted 5 years ago

“It was refreshing to finally find someone who provided exceptional Customer Service. Helen Conway went the ‘Extra Mile’ to sort out our Scenic River Cruise when a mix up (on my part) happened. She kept us fully informed with several emails and phone calls. I feel confident that everything is now in place for a wonderful cruise. If, no when, we want to book another River Cruise, we will contact RV and ask for Helen!”

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Posted 5 years ago

Dear Kevin Field, Thank you very much for your 5* review! It's very satisfying to hear your wonderful comments on the exceptional customer service that you have received from Helen Conway, going the extra mile to assist with your Scenic River Cruise. Please be assured that Helen will be recognised for the excellent service that she has provided. We hope you have a superb time on your cruise!

Posted 5 years ago

“Service received from Claire was first class.”

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Posted 5 years ago

Thank you for your feedback. It's great to hear that you are pleased with the first class service that you have received from Claire at River Voyages. We hope you have a fantastic time on your cruise!

Posted 5 years ago

“Helen conway, was very helpful and professional plus very good product knowledge, in the river cruise we booked with her”

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Posted 5 years ago

Dear Judith Lloyd, We would like to take this opportunity to thank you for choosing to book with River Voyages and taking the time to review the helpful and professional service that Helen Conway has provided. We hope you have an excellent time on your cruise!

Posted 5 years ago

“Well, it's been almost 2 months since we made our final cruise payment, and River Voyages (first time we'd used RV) seems unable to provide anything showing that our payment was actually sent by RV to Amadeus and received by Amadeus. Now, we're less than 60 days before the cruise, and we have nothing showing we're actual valid fully-paid confirmed passengers. MANY emails to RV, and we're just told "they've requested" confirmation of payment. What, they don't receive confirmation when they make a payment to a cruise company? Of course they receive confirmation! We're very concerned.”

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Posted 5 years ago

Thank you for taking the time to post a review for us. We are sorry to hear that you are not happy regarding not receiving a receipt for your payment from Amadeus. We are a very reputable company and have won several awards over the years, We are fully ABTA bonded for your reassurance. As you can see from our review website we have an average rating of 4.79 out of 5. We have a contract with Amadeus and pay them on a statement basis, so this is why we can not provide you with an Amadeus receipt. However I can see you have received confirmation from ourselves showing that you have paid in full. You will receive your cruise tickets in due course normally around 10 days before you travel. Kind regards Customer Relations Cruise 118

Posted 5 years ago

“We were delighted with your service Helen. You were very helpful and patient and made our booking experience very enjoyable. Lets hope the holiday is as good!”

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Posted 5 years ago

Good Afternoon, Thank you so much for taking the time to leave your comments on the helpful and patient service that Helen has provided you. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“Helen was very helpful and I was given a good price for various river cruises. It was a little disappointing that Avalon got the flight times wrong but this was soon sorted and no fault of River Voyages”

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Posted 5 years ago

Good Morning MARSDEN SCOURFIELD, It's a pleasure to hear that you are happy with the helpful service that Helen has provided yourself. It's great to hear that Helen was able to assist with your booking. We hope you have a fantastic time on your Avalon cruise!

Posted 5 years ago

“Helen was very professional and helpful, a joy to deal with. She is a knowledgable lady who knows her business.”

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Posted 5 years ago

Dear George Watson, Thank you so much for taking the time to leave your lovely feedback on the professional and helpful service that Helen has provided yourself. Helen is an extremely knowledgeable member of our team and it's a pleasure to hear that you are pleased with her service. Have a wonderful time on your cruise!

Posted 5 years ago

“Once again excellent service from Helen Conway. Nothing was too much trouble. Great friendly efficient service would definitely recommend. So looking forward to our cruise in August! Would also like to mention the service provided by the customer service dept is excellent too - very prompt and efficient replies!”

Helpful Report

Posted 5 years ago

Good Evening, Many thanks for taking the time to leave your wonderful comments on the excellent, friendly and efficient service that you have received from Helen Conway. Once again thank you very much for taking the time to leave your feedback on the service that you have received from River Voyages. We hope you have a fantastic holiday!

Posted 5 years ago

“Almost instant response to my email enquiry, Gillian Stark almost emailed me back before I had sent it :) . We asked a number of questions of Gillian and she answered them straight away as well. Gillian came up with a few cruise alternatives that suited our dates and as she was going to be out of the office she asked a collegue to follow up with us as she didn't want us to miss out on the last cabin in the catagory that we wanted. Simon her collegue followed it up in a email and was also very helpful in giving us information. By the time we were ready to book our cruise Gillian was back in the office and she went above and beyond to ensure that we got exactly what we wanted. Speaking to Gillian on the phone was a pleasure and we thank her very much for her excellent customer service.”

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Posted 5 years ago

Good Evening Sandy Woolley, Thank you so much for your thumbs up!! It's fantastic to hear that you are pleased with the wonderful and efficient service that Gillian Stark has provided you. Going above and beyond to find a cruise to suit your preferences. It's lovely to hear that Simon was also able to assist you with your cruise information. Please be assured that Gillian will be recognised for the service that she has provided. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“Gillian Stark was first rate!”

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Posted 5 years ago

Thank you for you feedback. We are so pleased that you are happy with the service that you have received from Gillian Stark. Have a lovely holiday!

Posted 5 years ago

River Voyages is rated 4.8 based on 1,974 reviews