River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your TA, Sue Thomas was as usual, brilliant when handling our travel request. Sue quickly returned our enquiry with a very good price for our River Cruise and a choice of cabins and the holiday was booked in a very short time. I've used Sue for all our Ocean and River cruises for the pass 10 + years and will continue to do so for the future.”

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Posted 8 years ago

“I felt that the company did everything possible to secure a booking and to make me aware of all possible options. The deal may not have been in line with the advertised price on Avalon but it was closer to what I was looking for in terms of a cabin. Hopefully, the reality of experiencing what I've booked will live up to to the hitch free process of booking my holiday through River Voyages.”

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Posted 8 years ago

“Called back at the time requested and was polite and helpful. Made sure that I had all the information necessary.”

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Posted 8 years ago

“A great service. No pressure to book, I was given all the info I needed then given time to chat to my husband about our options. I was called the following day, exactly when I was told I would be, by a very polite and knowledgeable concierge. I had no hesitation in making my booking.”

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Posted 8 years ago

“Booked exactly what I wanted for me, very impressed with Dominic”

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Posted 8 years ago

“The concierge was very helpful and made thins easy,”

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Posted 8 years ago

“Quick accurate response. Nothing too much trouble.”

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Posted 8 years ago

“I have not been on a river cruise before so wanted information and advice to suit my requirements. Emma Gray was excellent in offering advice. She was very knowledgeable of the experience so was able to answer all my queries. She was also very professional and efficient and I would not hesitate to recommend this company.”

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Posted 8 years ago

“I never felt rushed to make a decision. Lots of care taken to understand our wishes. Patience when we changed our mind. Care taken to find a sensible price. All round excellent service!”

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Posted 8 years ago

“Simon Collinge was very efficient, called back promptly, searched for and suggested aspects. up to having booked 2017 cruise and deposit paid = excellent.”

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Posted 8 years ago

“Customer service is very willing to help you find your vacation.”

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Posted 8 years ago

“Booking was fine, but I have had no written acknowledgement, either by post or e mail and am somewhat worried. EC I wish I knew, would have expected confirmation. EC Have now got got a pdf acknowledgement sometime later than booking”

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Posted 8 years ago

Dear Mrs Cooke Thank you for your review, Here at River Voyages we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you. We can confirm that your invoice was sent by email on the 28th July, we have tried to contact you by telephone to advise that this has been sent and to see if you need any further assistance. If would like any of your paperwork posted in the future please let us know. If we can offer any further help with this matter please do not hesitate to contact us. Kind Regards Customer Relations

Posted 8 years ago

“Simon was really helpful on the two occasions when I have used River Voyages. He was pleasant and knowledgeable and when he said he would phone back he did exactly that”

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Posted 8 years ago

“Gillian was excellent and very patient when we were trying to complete the necessary information.”

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Posted 8 years ago

“Excellent customer service. We were given plenty of time to ask the questions we wanted and there was no pressure. Very friendly staff.”

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Posted 8 years ago

“The service I received from River Voyages in booking a river cruise from Prague to Paris, starting 26 July 2016, was very good, and the Concierge who managed my booking was extremely helpful. Leading up to my departure, I had cause to directly contact the cruise company, Avalon, to reslove 2 separate issues which Avalon said they would address. Regrettably the matters were not addressed timeously, and it took further interventions to resolve the issues. In summary, I have been completely unimpressed with Avalon's performance and administration. It is not a company I would use again.”

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Posted 8 years ago

“Excellent service and will definitely return thanks to your wonderful helpful staff.”

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Posted 8 years ago

“Excellent efficient service and dedication.”

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Posted 8 years ago

“The agent who dealt with our enquiry was Emma Gray. She was obviously very knowledgeable about the cruise that we chose and provided comprehensive information on the cruise plus alternatives that were put to her. The price quoted was actually even more competitive than one from a Viking representative plus she more au fait than him even though the details were more complicated.”

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Posted 8 years ago

“Excellent assistance rom your ladies. They could not have been more helpful”

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Posted 8 years ago

River Voyages is rated 4.8 based on 1,974 reviews