River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“your concierge was very helpful and well informed. hope to have picked the best cruise for our taste and to be able to use your services again! regards D L”

Helpful Report

Posted 5 years ago

Hello Mrs Doina Oana Little, Many thanks for taking the time to leave your lovely comments on the helpful and informative service that you have received from River Voyages. We hope you have a lovely time on your cruise!

Posted 5 years ago

“We booked a cruise through Helen Conway who could not have been more helpful. We explored various options and Helen was very friendly and patient at all times and is a good ambassador for RiverVoyages.”

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Posted 5 years ago

Hello David & Sue, Thank you very much for your feedback. It's a pleasure to hear that you are pleased with the helpful, friendly and patient service that Helen Conway has provided you. We hope you have an excellent time on your cruise!

Posted 5 years ago

“Helen Conway is extremely knowledgeable, friendly and efficient ! when I was making a booking for a spring cruise for self and family, she could not have been more helpful to me, to me an older person who needed a bit of guidance ! Thank you Helen for your patience and help. This is the second time we have booked with you, the first cruise was a great success and I'm sure this will be also'”

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Posted 5 years ago

Dear Joan Toase, Many thanks for taking the time to leave your wonderful feedback on the extremely knowledgeable, friendly and efficient service that Helen Conway has provided you. It's fantastic to hear that Helen guided you through your booking process. We hope you have an excellent time on your cruise!

Posted 5 years ago

“Customer services was exceptional and on ringing was given options to suite my preference. Would have given 5 stars however the advertising is miss leading on the morning I rang I recieved a promotional email price which when I rang could not be found on the system, 2 weeks later I am still seeing adverts for same dates and promotional price.”

Helpful Report

Posted 5 years ago

Good Afternoon Elaine, Thank you very much for your feedback. It's great to hear that you are pleased with the exceptional customer service that you have received from ourselves. From time to time cruise lines may decide to release fluid offers to stimulate sales which are due to supply and demand of the product, its nature of course is perishable. As a result, some promotional offers can sell out or become obsolete. For example E.G; offers applicable to specific cabin grades may change frequently. We try our best to monitor every cruise line sailing date on our system however, there can sometimes be a time delay in updating these sailings. We wish you a wonderful time on your cruise.

Posted 5 years ago

“Helen Conway was extremely helpful and informative for a pair of first time river cruisers. We are now very much looking forward to an enjoyable holiday in the Spring. Many thanks Helen!”

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Posted 5 years ago

Thank you very much for taking the time to leave your brilliant feedback on the helpful and informative service that you have received from Helen Conway. We hope you have a superb time on your cruise!

Posted 5 years ago

“Booking agent Helen Conway, very knowledgeable and efficient, a pleasant booking experience. Would use your company again. Many thanks.”

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Posted 5 years ago

Good Afternoon, Thank you so much for your feedback! It's a pleasure to hear that you are happy with the fantastic service that you have received from Helen Conway. Have a lovely time on your cruise!

Posted 5 years ago

“So very friendly, helpful & professional at every stage. Covered each aspect thoroughly &?made helpful suggestions to improve my holiday.”

Helpful Report

Posted 5 years ago

Dear Peter Baker, Thank you very much for your feedback. It's excellent to hear that you are pleased with the helpful,friendly and professional service that River Voyages has provided. Have a fantastic time on your cruise!

Posted 5 years ago

“After a little misunderstanding. I was very satisfied with the professional handling of our booking taking me and explaining all the relevant details of our Cruise dealing with me in a very professional and courteous manor”

Helpful Report

Posted 5 years ago

Dear Peter Forbes, Many thanks for your feedback. It's great to hear that you are happy with the professional and courteous service that you have received from River Voyages. We hope you have a lovely time on your cruise!

Posted 5 years ago

“This is the second time I have used River Voyages to book a cruise, both experiences have been a pleasure. The agents have been knowledgeable & very helpful on both occasions. I will most certainly recommend your services to friends & family.”

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Posted 5 years ago

Dear Mrs Pamela Edna Gibson, Many thanks for your feedback. It's fantastic to hear that you are happy with the helpful and knowledgeable service that you have received from River Voyages. We wish you a brilliant time on your cruise!

Posted 5 years ago

“Emma found us an excellent alternative when our original choice turned out to be unavailable”

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Posted 5 years ago

Dear Mr William Richardson, Thank you very much for your feedback. It's fantastic to hear that you are happy with the excellent service that Emma has provided you. We wish you a fantastic time on your cruise!

Posted 5 years ago

“Keeley Degriffa, from customer services was very helpful today concerning my queiry. She was very patient and friendly. Excellent 5 star service.”

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Posted 5 years ago

Dear Steve Fanthorpe, Many thanks for your feedback. It's wonderful to hear that you are pleased with the 5* service that you have received from Keeley Degriffa. Who assisted with your booking in a friendly manner. Have a lovely time on your cruise!

Posted 5 years ago

“Excellent service from Gill Stark. Cheerful and efficient. Thank you. Cannot make the customer service star rating but definitely five star.”

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Posted 5 years ago

Dear Adrienne Ashley, Thank you so much for your 5* review! It's great to hear that you are happy with the cheerful and efficient service that Gill Stark has provided you. We wish you a fantastic time on your cruise!

Posted 5 years ago

“Gillian Stark handled our booking and we were very pleased with the service”

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Posted 5 years ago

Good Afternoon, Thank you very much for your feedback on the excellent service that you have received from Gillian Stark. We wish you a fantastic time on your cruise!

Posted 5 years ago

“I spoke to Sophie Milligan to complete my purchase of my holiday. She was professional, warm and totally competent. She asked me about upgrading and explained about my ATOL document when asked. A very enjoyable experience.”

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Posted 5 years ago

Dear Carole Graham, We would like to take this opportunity to thank you for choosing to book with River Voyages and taking the time to review the excellent and professional service that you have received from Sophie Milligan. We wish you a wonderful time on your cruise!

Posted 5 years ago

“I had initially been hesitating on booking a river cruise with River Vovages but have taken the plunge and booked a cruise for 2 after my webchat with Simon, who was very helpful..”

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Posted 5 years ago

Good Afternoon, Many thanks for taking the time to leave your fantastic feedback on the service that you have received from Simon at River Voyages. We hope you have a lovely time on your cruise!

Posted 5 years ago

“Sue Thomas was very good but general communication with the company slow and difficult both by email and by phone. Bomabarded daily by sales promotional ads but took a relatively long time to actually get confirmation of the booking. Could do better.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your feedback. We are sorry to hear that you are not satisfied with the service that you have received from ourselves. If you would like to be removed from our marketing you can contact our customer service team on 0800 107 1281 and they will be able to asst you with this. Here at River Voyages we strive to give the best possible service and appreciate your feedback. We are sorry that you are unhappy.We value your business and are working hard to earn your continued patronage, we hope you will give us the opportunity to do so. Wish hope you have a lovely holiday.

Posted 5 years ago

“I am very impressed with River Voyages your adviser went to great lengths to book the river cruise for us to celebrate my husband's 80th birthday.”

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Posted 5 years ago

Good Evening, Thank you very much for your review. It's wonderful to hear that you are pleased with the service that you have received from River Voyages. We hope you have a lovely time on your cruise celebrating your husbands 80th Birthday.

Posted 5 years ago

“The River cruise I booked on the 2/3/2019 was booked with Sue Thomas. I have booked all 4 of the river cruises we have done, with Sue and I wouldn't go to anyone else. Sue is always very friendly and is prepared to go that "extra mile" to get the best deal that is available. Sue possesses excellent Customer Care skills and I have recommended her to many friends of mine. Well done Sue and many thanks for your excellent assistance.”

Helpful Report

Posted 5 years ago

Dear Mr Alan John White, Thank you so much for taking the time to leave your excellent feedback on the wonderful service that you have received from Sue Thomas. It's a pleasure to hear that Sue went the extra mile to assist with your booking and find you the best deal. We appreciate your high recommendation and we hope you have a lovely holiday!

Posted 5 years ago

“Excellent service, knowledgeable staff and a good price. I’d definitely book through this company again,”

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Posted 5 years ago

Good Evening Fiona Bundell, Many thanks for taking the time to review the excellent and knowledgeable service that you have received from River Voyages. We wish you a wonderful time on your cruise!

Posted 5 years ago

“This is the first time I have booked a river cruise with River Voyages and I was very impressed with Emma. She was so helpful and very efficient.”

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Posted 5 years ago

Hello Mrs Mary Cook, Thank you very much for your feedback. It's fantastic to hear that you are happy with the helpful and efficient service that our concierge Emma has provided. We would like to wish you a wonderful time on your cruise!

Posted 5 years ago

River Voyages is rated 4.8 based on 1,974 reviews