River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealt with Sue Thomas who I thought was very good.”

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Posted 8 years ago

“Quick reply, straight through to someone, no passing round a million and one automated options so GOOD start! Erin was able to give me a cheaper price on the holiday I wanted than the company it was with had quoted me. She called back when she said she would after finding some extra info for me, really pleased with service and they were friendly, polite and easy to talk to. Putting RiverVoyages on my favorites list!”

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Posted 8 years ago

“Dealt with Erin Madine and found her to be very knowlegeable, friendly and helpful. It was a pleasure dealing with her and one of the reasons why I booked this river cruise with your company. If the Thomas Hardy cruise is as good as her service I will be well pleased.”

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Posted 8 years ago

“The whole experience of booking the cruise was excellent due to the lady who booked it for me as she was very professional and knowledgeable.”

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Posted 8 years ago

“Helen is the lady we spoke to. Because I was very particular what I wanted, we gave Helen a rather difficult time. But she was very helpful and kind and after several telephone calls. Helen managed to give us the holiday I was looking for. I would certainly recommend you to our friends. Peter Cranage”

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Posted 8 years ago

“Both my wife and I enjoyed our very first river voyage with Viking and we are both very impressed with the way our trip was organised and our wonderful we found all the crew on the river longship : Kara: and we can not praise the crew or the Captain for the way we were both treated my wife has some difficulty walking and the staff as a whole were absolutely wonderful and the admin staff were very helpful with any querries I had and they were dealt with within 24 hours . I have reccomended viking river cruises to all my freinds and family , and have already booked our next cruise for the 27th /9/16 to buderpestetc,”

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Posted 8 years ago

“Our concierge Gillian Stark was very friendly, knowledgeable and helpful. She responded to our questions quickly and helped us to tailor the exact holiday we wanted.”

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Posted 8 years ago

“Thank you so much Susan Burton, for helping me book the river cruise for my self and a friend.This is the first time we have used your services but it will not be the last. Enjoyed talking to Susan, very polite and obliging person. Take care of staff like this, they are quite rare.”

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Posted 8 years ago

“Erin gave me excellent service. She followed up every question I asked her and always answered with a smile in her voice. Very efficient,”

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Posted 8 years ago

“Just booked a 7 night cruise from Amsterdam to Basel, all very easy. Emma was the person who did the booking, she was very helpful, efficient and knew what she was talking about. Very well done Emma, a big thumbs up from me. Many thanks.”

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Posted 8 years ago

“The care which the concierge gave to finding a holiday for me was excellent. She found a lovely cruise.”

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Posted 8 years ago

“Contact with the staff was really good, only issue is that we were told confirmation email would be received same or next day, 2 days later and so far not received.”

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Posted 8 years ago

“The number of days advertised was 7 and the voyage turned out to be only 6, which was very poor. Simon did not seem to know that there were excursions incuded, but he sorted it out and was polite and patient.”

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Posted 8 years ago

Thank you for your review. I Can only but apologise for the error with the advertisement. I have also fed this back to Simon, so he is aware, Thanks again Lynsey Smith Customer Relations Manager

Posted 8 years ago

“we could not have wished for a better service for our river cruise, it was all explained in a way that we could understand what we was under taking when booking the river cruise, and quick return with the paper work ,many thanks graham and barbara poundall”

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Posted 8 years ago

“Person we dealt with was pleasant and efficient.”

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Posted 8 years ago

“Emma was very good helping with the booking. Only issue was that I received an e-mail just before booking that offered a £300 discount - unfortunately the system software had not been updated to take account of this.”

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Posted 8 years ago

“Because our booking was more complicated than usual, this obviously proved to be a problem and we were given incorrect information from the outset.”

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Posted 8 years ago

Good Morning Mrs Colegrave Thank you for your review, I do believe the issue of your flight/train miss understanding has now been resolved. Your River cruise was booked correctly however it had been inputted wrong. I am extremely sorry for any inconvenience this has caused. Kind Regards Customer Relations Manager.

Posted 8 years ago

“The Cruise Concierge was a very friendly, helpful lady who explained the various cruise options in detail, answering all my questions & found me flights from my local airport. I was very pleased how easy she made the booking suit my requirements.”

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Posted 8 years ago

“My experience so far is excellent - but I have yet to complete the booking and itinerary!!”

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Posted 8 years ago

“Very helpful and took into consideration all of our requirements. As a side issue I have had problems in the past in getting any response from either 'phone or email requests. I have sent a separate email regarding the cost of this river cruise compared to the offers available until 31st of May”

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Posted 8 years ago

River Voyages is rated 4.8 based on 1,974 reviews