River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i was again impressed with river voyages who sorted out an early easter break for me. With my wife reliant on School Holidays Helen was really helpful and patient as i tried to find the perfect cruise. The options she found were really helpful and eventually a little gem landed in my lap which is saving me hundreds of pounds. Helen (the same as other persons I have dealt with over the last couple of years) gave excellent advice and guidance to secure a great deal. Thanks”

Helpful Report

Posted 5 years ago

Hello Chris Davis, Thank you so much for your 5* review. It is a pleasure to hear that you are pleased with the impressive service that you have received from Helen at River Voyages. It's very satisfying to hear that Helen assisted with your booking in a helpful and patient manner. Ensuring that she found you the perfect cruise! Helen is a credit to our company and It is brilliant to hear that you are pleased with the service that she has provided. We hope you have a lovely time on your cruise!

Posted 5 years ago

“Gillian has been very helpful in my search for a particular cruise and after several days of exploring dates and destinations,my wife and I finally settled for exactly what we wanted. I was very impressed by positive nature from all contact with Gillian and it was a pleasure in finally doing the deal”

Helpful Report

Posted 5 years ago

Hello Alistair Turner, Thank you for your thumbs up!! It's fantastic to hear that Gillian assisted with your booking and met your requirements. Gillian is a credit to our team. Please be assured that she will be recognised for the wonderful service that she has provided!

Posted 5 years ago

“Just made a booking with Gill for a Tulip Time cruise. The service she provided was excellent. She is so upbeat and enthusiastic its a pleasure to speak to her. She is a great ambassador for the company.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. It's wonderful to hear that Gill assisted with your booking and that you are happy with the excellent service that she has provided. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“We are always happy to deal with Rebekka. She always sorts out whatever we need and always sounds happy. We are really looking forward to our trip which we are sure will be great.”

Helpful Report

Posted 5 years ago

Hi Mrs Corena Mundell, What an excellent review about our concierge Rebekka!! It's wonderful to hear that you are pleased with the service that Rebekka has provided. Please be assured that Rebekka will be recognised for the service that she has provided. We wish you an excellent time on your cruise!

Posted 5 years ago

“Claire comes across as very affable, empathetic and knowledgeable. We are delighted with the service we received from her and very much looking forward to our cruise on the Rhine and Moselle in April/May this year.”

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Posted 5 years ago

Good Afternoon, Thank you very much for your excellent review! It's a pleasure to hear that you are happy with the affable, empathetic and knowledgeable service that Claire has provided. We wish you a wonderful time on your Rhine and Moselle in April/May!

Posted 5 years ago

“Great service from Gill informative helpful accurate and super to deal with”

Helpful Report

Posted 5 years ago

Good Evening, Thank you very much for leaving your feedback on the helpful service that you have received from Gill and for a great deal! Have an excellent time on your cruise!

Posted 5 years ago

“I have dealt with chat with both Emma Gray and Kirsten today enquiring about river cruises. Both have given excellent help and Emma actually sourced a cabin for me that didn’t seem available when I checked myself. Unfortunately the date was inconvenient and I realised I had to change planes which I am loath to do. They were both polite, efficient, helpful and professional . you are fortunate to have such caring staff.”

Helpful Report

Posted 5 years ago

Good Evening, Thank you very much for taking the time to review the wonderful service that you have received from Emma Gray and Kirsten. It's wonderful to hear your high recommendation on the helpful, polite, efficient and professional service that you have received from River Voyages. We wish you an excellent time on your cruise!

Posted 5 years ago

“Sophie was very helpful, getting all the information I needed quickly.”

Helpful Report

Posted 5 years ago

Hello Don Roberts, We would like to take this opportunity to thank you for choosing to book with River Voyages and taking the time to review the helpful after service that you have received from Sophie. We wish you an excellent time on your cruise!

Posted 5 years ago

“Extremely helpful and thorough..just awaiting my tickets and shore excursion options over the next few weeks x”

Helpful Report

Posted 5 years ago

Hello Ann Stamp, Thank you very much for taking the time to review the helpful and thorough service that you have received from River Voyages. We hope you have an excellent time on your cruise!

Posted 5 years ago

“Very good service. Excellent information given”

Helpful Report

Posted 5 years ago

Dear Mrs Julia Ann Slocombe, Thank you for your wonderful review on the excellent service that you have received from River Voyages! We hope you have a fantastic time on your cruise!

Posted 5 years ago

“Helen Conway is brilliant, explaining what I need to know and sort out my booking. She's an assets to your company.”

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Posted 5 years ago

Hello Lucy Lelliott, What a lovely review on our concierge Helen Conway! It's a pleasure to hear that you are happy the brilliant service that you have received from Helen. Helen is a credit to our company and please be assured that she will be recognised for the excellent service that she has provided. We hope you have a fantastic holiday!

Posted 5 years ago

“River Voyages, have bent over backwards to help me, everything is explained, I dealt with a lovely lady called Helen who was brilliants, more then happy to recommend this company.”

Helpful Report

Posted 5 years ago

Good Evening Lucy Banks, Thank you for your review. It's wonderful to hear that you are happy with the excellent service that you have received from Helen. We hope you have a fantastic holiday!

Posted 5 years ago

“Sophie Milligan was very helpful after I had explained my concern that I had received the request for a final payment two weeks after the requird date and was very concerned.”

Helpful Report

Posted 5 years ago

Good Evening, Thank you for your review. It's great to hear that you are happy with the helpful service that you have received from Sophie Milligan following your concerns. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“Having booked a cruise with River Voyages, I had a query regarding the same. Danielle Wynn answered my call and responded promptly and efficiently to the query, giving a good level of after sales service.”

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Posted 5 years ago

Good Evening JC, What a wonderful review about our concierge Danielle Wynn!! It's a pleasure to hear that you are happy with the prompt and efficient service that Danielle Wynn has provided. Please be assured that Danielle will be recognised for the wonderful service that she has provided! We wish you an excellent time on your cruise.

Posted 5 years ago

“Many thanks for exceptional service from your cruise agent Gill who made the booking experience straight forward.”

Helpful Report

Posted 5 years ago

Good Evening, Many thanks for taking the time to leave your wonderful comments on the exceptional service that you have received from Gill who made your booking experience straight forward. We hope you have a fantastic time on your cruise!

Posted 5 years ago

“Just booked a river cruise. So far the customer service has been outstanding.”

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Posted 5 years ago

Thank you for your lovely feedback! It's great to hear that you are happy with the outstanding service that you have received from River Voyages. We hope you have an excellent time on your cruise!

Posted 5 years ago

“Service was excellent and all questions answered promptly.”

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Posted 5 years ago

Hello William Robins, Thank you very much for taking the time to review the excellent service that you have received from River Voyages. We hope you have an excellent time on your cruise!

Posted 5 years ago

“I chose to book with Gillian Stark because she arranged our river cruise holiday so efficiently last year. She is a very enthusiastic person with a slight Geordie accent who I like to talk with as I originally came from the North-East. I requested a couple of extra nights at Lyons at the end of our cruise which involved extra work for her i.e. hotel bookings, flights and ship & airport transfers. She arranged all of this very quickly and phoned me back with the details. Brilliant service. Thanks so much.”

Helpful Report

Posted 5 years ago

Dear Terry B, Thank you very much Terry, for your thumbs up! It is always so rewarding when customers are pleased with our service. We’re always banging the drum for Gillian Stark's excellent knowledgeable service. It’s lovely to hear that you are so pleased with our service. Please feel free to email, or call, on your return as it will be great to hear your feedback.

Posted 5 years ago

“Booking experience. Your Concierge , Helen Conway , was extremely helpful, knowledgeable, and patient in helping me with my attempt at finding a suitable cruising holiday. Our first hence lots of question !!”

Helpful Report

Posted 5 years ago

Thank you so much for taking the time to leave your wonderful comments on the helpful, knowledgeable and patient service that you have received from Helen Conway. Helen is a wonderful member of our team and she will be recognised for the excellent service that she has provided. We hope you have a fantastic holiday!

Posted 5 years ago

“I cannot speak highly enough of the prompt, patient, courteous and comprehensive help and impartial advice that Helen gave me in booking my forthcoming Danube cruise with Scenic Cruises. This will be only our second cruise (of any kind!) and we are really looking forward to it. Helen took all the stress out of the process. As I said to her "you have a friend for life"!! I hope to use River Voyages again as we work our way around the rivers of Europe and - who knows maybe further afield!”

Helpful Report

Posted 5 years ago

Thank you Stuart for your review. I am so pleased Helen was able to assist you with your River Cruise to the Danube. I'm sure you will have a remarkable experience with Scenic Cruises and look forward to hearing about it on your return. Thank you again for booking with us.

Posted 5 years ago

River Voyages is rated 4.8 based on 1,974 reviews