River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“caught today's Sundat Times advert but despite giving specific cruise (PARIS/PARIS 15/08/17) not an online deck/cabin plan and single/doubles cost to be seen - so gave up looking/booking.”

Helpful Report

Posted 7 years ago

Dear Sir, I am sorry to hear you could not find a price or deck plan for the river cruise you were interested in booking. If you give our dedicated sales team a call they will be able to give you an accurate quote on the cruise of your choice and discuss the cabin options available. Please call 08003162467. Kind regards Customer Relations Team River Voyages.

Posted 7 years ago

“fast and efficient service and courteous throughout”

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Posted 7 years ago

“Searched for all options against a challenging brief”

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Posted 7 years ago

“Helen was very helpful, have me lots of information, was very knowledgeable about the trip we had choosen, answered all my queries. Although UK citizens not resident there and was very helpful about payments receiving tickets etc.”

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Posted 7 years ago

“Gillian Stark was very helpful and pleasant to talk to.”

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Posted 7 years ago

“Erin Madine, was very caring and helpful. Taking time to ensure we were happy with everything and also helping to arrange for my Wife to take her scooter with us.”

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Posted 7 years ago

“All staff very attentive and helpful. They speak clearly and precisely.”

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Posted 7 years ago

“Very helpful, friendly girl.”

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Posted 7 years ago

“Simon took time and trouble to explain all I needed to know”

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Posted 7 years ago

“Very helpful information, pleasantly delivered and efficiently actioned by "Cruise Concierge" Erin Madine. It was a pity that my first contact by phone after seeing a late special offer email said he could not assist and would get someone to phone me back. This did not occur until many hours afterwards by which time I had already concluded my arrangements through Erin.”

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Posted 7 years ago

“Your representative was very helpful, knowledgeable and patient so all our questions were answered fully. She explained the differences between different cruises and used her own recent personal experience (eg in relation to helping us booking the quieter of the two cabins available) to support our decision-making.”

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Posted 7 years ago

“TheConcierge was able to answer all my questions and was very helpful in every way (so far)”

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Posted 7 years ago

“All queries answered in a friendly and helpful manner.”

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Posted 7 years ago

“excellent customer service 3rd cruise booked with company through concierge Helen Conway "" highly recommended ""”

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Posted 7 years ago

“Gill, your booking agent, went the extra mile to find us a suitaBLE ITINERAY.”

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Posted 7 years ago

“Efficient, friendly, excellent cruise”

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Posted 7 years ago

“Haven't done the cruise yet but very impressed with booking staff- couldn't have been more helpful! Thank you”

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Posted 7 years ago

“Good professional service great value all questions answered with a friendly manner Sue Thomas sorted all aspects out very nicely”

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Posted 7 years ago

“Cruise concierge, Simon Collinge, very helpful, efficient and informative.”

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Posted 7 years ago

“Listened to my requirements”

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Posted 7 years ago

River Voyages is rated 4.8 based on 1,974 reviews