River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We recently booked a Rhine cruise for 2019 with Erin, whom we found happy, courteous and very efficient. This will be our first river cruise with Riviera and Erin dealt quickly with all our requests and queries.”

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Posted 6 years ago

Thank you so much for your review. I am so pleased that Erin was able to help you go through the process of booking your first river cruise. It will be a new experience for you, and one , I am sure you will enjoy. Thanks again for booking with River Voyages.

Posted 6 years ago

“Sue Thomas was very helpful in getting an excellent discount for us and made great efforts in arranging flights to suit. I would certainly book with her again. Mike”

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Posted 6 years ago

Thank you so much for your review Mr McArthur, I am thrilled that you found Sue to be helpful and that Sue was able to find you suitable flights. Sue is one of most experienced River Concierge, with a wealth of personal experiences and knowledge. I hope you have a fantastic holiday, and look forward to hearing all about it upon your return. Thanks again for booking with River Voyages.

Posted 6 years ago

“I booked a River Cruise through you yesterday for travelling on the River Rhone in France for may 2019. I found your lady who processed my booking ( Gill Starr), very helpful pleasant and kind throughout even obtaining in the holiday a flight to Lyon from Birmingham and obtaining for me at my request a double room. As on previous occasions I have always had to travel from Gatwick or Heathrow on previous holidays. Gill was courteous and pleasant throughout. 99 percent so far.”

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Posted 6 years ago

Thanks again for choosing River Voyages. I am pleased that Gillian was able to help you with your holiday. Thank you for taking the time to leave a review. I hope you have a wonderful cruise.

Posted 6 years ago

“We have previously worked with Helen Conway to organise a cruise and we met with her again last week to plan our forthcoming cruise to the Pacific Coast on the Celebrity Eclipse . Helen is really welcoming , helpful and knowledgeable and inspires trust in us for our next adventure .”

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Posted 6 years ago

Thank you Martin & Veronica for your lovely review. Helen is one of most experienced concierge and I am so pleased Helen was able to help you with upcoming cruise to the Pacific Coast. I hope you have a fantastic time and can't wait to hear all about it upon your return. Thanks again for booking with Helen and River Voyages.

Posted 6 years ago

“Both Natalie and Rachel were very helpful,friendly and polite. We have not taken our cruise yet but so far the arrangements have been very smooth.”

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Posted 6 years ago

Thank you for taking the time to leave a review. I am so pleased that the service you received from Rachel & Natalie was helpful and friendly. I hope you have a wonderful time on your holiday. Thanks again for choosing River Voyages.

Posted 6 years ago

“Staff were efficient and friendly and dealt with my booking very well.”

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Posted 6 years ago

Thank you Lynda Vickery for your review, I am so pleased that the staff you dealt with were efficient and friendly. Thanks again for booking with River Voyages.

Posted 6 years ago

“Brilliant service. Got just what I needed by taking up the suggestion to do the cruise in reverse in April 2019. Clear explanation on the types of suites etc.”

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Posted 6 years ago

Thank you Terry Turner for your review, i am so pleased you was able to get the cruise you wanted, and the cabins were explained to you in a clear manner. Thank you for booking with River Voyages.

Posted 6 years ago

“Emma grey takes the credit for my appraisal as I have not yet been on the cruise. Polite, responsive and helpful at all times she earned 5 stars from me.”

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Posted 6 years ago

Thank you Mr Norris for your lovely review about Emma's service. Emma is one of our most experienced concierge and always likes to go above and beyond for her customers. I am glad you found her to be polite, responsive and helpful. Thanks for choosing River Voyages, and I hope you enjoy your upcoming cruise.

Posted 6 years ago

“Have not yet been on the booked cruise so can only comment on the booking service. This was carried out in the most helpful, friendly and efficient way by your Emma Gray who quite simply did a fantastic job for us in investigating all options and availabilities, always calling us back when she promised and even on her day off. So ⭐️⭐️⭐️⭐️⭐️ for Emma. Thank you.”

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Posted 6 years ago

Thank you so much for your review Martin, i am so glad you got to experience the wonderful Emma Gray, she always put her customer first even on her days off. I am so pleased that you have found the whole booking process easy and fantastic. Thanks for booking with Emma & River Voyages, I hope to hear how your holiday was upon your return, I am sure it will be wonderful.

Posted 6 years ago

“Helpful, professional staff, I dealt with Helen Conway, she is definitely the best person I have dealt with regarding booking cruises etc. Exceptional interpersonal skills made sure we had every detail regarding our cruise, followed up with pre & post cruise phone calls to see how everything went.”

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Posted 6 years ago

Thank you so much for your lovely review Caroline Campbell. Helen is second to none, she is very knowledgeable and i am delighted she was able to find the ideal cruise for you. We always make sure we are in constant touch with our customers, making sure you have exceptional service throughout. Thanks for choosing River Voyages and I hope you have a wonderful time on your holiday.

Posted 6 years ago

“They found the cruise we wanted earlier enough to get the booking we wanted”

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Posted 6 years ago

Thank you Mr Elsden for your review, i am so happy we was able to find the cruise suitable for you. Thanks for choosing River Voyages.

Posted 6 years ago

“We were dealt with very efficiently and politely. The booking was made very easy, the member of staff answering all our questions clearly. The payments went through with no problems, and we received notification before money was taken from our account. Very good service, thank you.”

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Posted 6 years ago

Thank you Anne for your review. I am so pleased that you found the whole booking process so easy and I am so glad you took up the option of our new direct debit scheme, which is so convenient for customers to spread the cost of their holiday. Thank you for choosing to book with River Voyages.

Posted 6 years ago

“The consultant with whom we spoke went to considerable lengths to find information from us. She researched and rang us back 3 times to make sure thast we had the best information for us to make a choice. She was also able to speak from the clear body of experience that the company has about the boats and venues.”

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Posted 6 years ago

Thank you so much for your review John Beverley, I am so glad that your concierge was able to make the whole experience a pleasant one. We train our concierge to have as much knowledge as possible so we can always give the customer the best advice. Thanks again for booking with River Voyages.

Posted 6 years ago

“great service from start to finish. Excellent communication and very friendly.”

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Posted 6 years ago

Thank you for taking the time to leave a review about the excellent service you have received. I am so glad you found the communication friendly. Thanks again for choosing River Voyages.

Posted 6 years ago

“I've now booked a number of cruises with this Company. I've spoken to several people & each one is always so helpful. If my cruise concierge Erin Madine isn't available, someone is always willing to help. Thank you for always providing excellent service!”

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Posted 6 years ago

Thank you Liz for your lovely review. I am so pleased that you find that if Erin isn't available that you know you will get the same level of service from any of our other highly knowledgeable concierge. Thank you so much for you continuing support and loyalty. Thanks again for booking with River Voyages.

Posted 6 years ago

“I booked with Helen Conway for a September cruise and she is efficient patient and knowledgeable. I have used her services before and hope to do so again”

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Posted 6 years ago

Thank you Dorothy Bryant for your review with regards to the service you have received from Helen. I am so pleased that you found the experience to be a patient and efficient one. Thanks for choosing to book through Helen & River Voyages. I hope you enjoy your cruise in September.

Posted 6 years ago

“I haven't been on the cruise yet but I booked with Helen Connell who is efficient patient and knowledgeable”

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Posted 6 years ago

“The person I talked to was knowledgeable, friendly, helpful and sorted my request quickly and efficiently. She had all the facts at her fingertips.”

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Posted 6 years ago

Thank you for leaving a review. I am so glad that you found your concierge to be helpful, friendly and knowledgeable. Thank you for choosing River Voyages.

Posted 6 years ago

“Simon always takes the time to make sure we are given good advice and helps us throughout the booking process very well.”

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Posted 6 years ago

Thank you Mr Stubbs for your review with regards to the service you have received from Simon. I am so pleased that the advice he gave you helped you through the booking process. Thanks for choosing River Voyages, and I hope you have a great time on your holiday.

Posted 6 years ago

“My contact Emma was very helpful, we have never been on a river cruise before and so Emma had a lot to do to make sure we got what we wanted. Fortunately the choice was somewhat limited because of the dates we wanted otherwise I'm sure we would never have been able to make a decision.”

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Posted 6 years ago

Thank you Denise for your review. I am so glad that you found Emma so helpful and accommodating. River cruising is a wonderful experience and one that should be tried by everyone, I am sure you will have a wonderful time. Thanks again for choosing River Voyages for your first river cruise, I believe once you have experienced it, you will love it.

Posted 6 years ago

River Voyages is rated 4.8 based on 1,974 reviews