River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lady who told us about the company & the trip we wanted was Emma Taylor she was so helpful answered all our questions, we were two couples who live opposite sides of the country wanting info sent to both couples pay separate, she was helpful I just cannot fault her she did your company proud.”

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Posted 10 years ago

“polite,efficient and very patient”

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Posted 10 years ago

“Efficient and attentive service with helpful advice and suggestions.”

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Posted 10 years ago

“Found the booking process very easy plus the fact that your member of staff was very helpful and had good knowledge of the holidays on offer. Once again many thanks”

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Posted 10 years ago

“Despite our late booking request, and the fact that all the river cruise companies reported no availability, Debbie South worked very hard to find us an available cruise. Very impressive!”

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Posted 10 years ago

“Nothing much to say, it was very straightforward and Emma, our concierge, was very helpful. She gave us time to discuss it together and phoned back at the agreed time. She answered all the questions put to her and left us looking forward to the cruise”

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Posted 10 years ago

“The booking service was outstanding. We were given several options which suited our needs, and a very clear idea of what each package contained. The Concierge (Hannah Grey) was very helpful and well informed.”

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Posted 10 years ago

“Very helpful member of staff called Donna found us a late booking. Thank you.”

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Posted 10 years ago

“Kevin attended to our enquiry in an efficient and friendly manner. He has good product knowledge which was very helpfull for selecting our accomodation as tbis is our first river cruise booking.”

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Posted 10 years ago

“I have never used River Voyages before, nor even heard of them, although we have enjoyed many river cruises over the years! I came across the company on the website whilst searching for a river cruise for 3 people next year. I spoke with a charming Cruise Concierge named Erin and explained we were looking for a Rhine Moselle 7 night cruise without a single supplement on a 4 or 5 star boat. She was extremely helpful and within 48 hours the deal was done and the deposit paid. Her calm efficiency is a credit to the company and we are looking forward to next years adventure. I would recommend this company.”

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Posted 10 years ago

“Very friendly and helpful . I was disappointed not to receive an email to confirm my booking and deposit.”

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Posted 10 years ago

“From the start Ryan made the whole process of booking easy and very enjoyable he was able to talk me through the process from getting the right type of cabin to ensuring that the dates we required were available and that we did the voyage in the direction we wanted . Also when I had a query on the price given on the website he ensured hat was the price I got even though it was wrongly stated on the website”

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Posted 10 years ago

“We have always wanted to try a river cruise and didn't think we could go on one due to my husband not being able to fly, however, when I spoke to Maura she went out of her way to sort arrangements out for us using the coach, ferry, and an overnight stay in Germany before joining the river cruise, she has been really helpful and I can't praise her enough, we are so looking forward to this trip”

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Posted 10 years ago

“It seemed to. Go ok booking the holiday but I was amazed when told I had to pay an admin for written conformation of the holiday as I don't have any way of printing off the information so I do hope that this wil not be a problem with the tickets being sent to me direct.”

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Posted 10 years ago

“Our concierge, Erin Madine, handled business in a professional yet friendly manner & was a pleasure to deal with. So far so good. If the cruise is as good I'll be a very happy cruiser!”

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Posted 10 years ago

“The service so far has been very good, I hope that it will continue to be so throughout the holiday.”

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Posted 10 years ago

“All staff were very nice during 'phone conversations. Correspondence reached me quickly via e-mail although I found downloading some parts difficult. This may just be me being a "silver surfer". However, perhaps an 'old fashioned' letter of confirmation could be offered? I am looking forward to my holiday with you and, no doubt, you will want feedback on my return.”

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Posted 10 years ago

“Erin & her colleagues have been very helpful. I have experienced some delay over the weekend in getting from " Transport" the times of pick-up by coaches. Overal the sevice has been of a very high order. Andrew Dougal OBE 03 08 2014”

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Posted 10 years ago

“Maura was very helpful could not have been better”

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Posted 10 years ago

“EXCELLENT THIS IS THE THIRD AMA WATERWAYS HOLIDAY WE HAVE BOOKED THROUGH RIVER VOYAGES WE HAVE ALWAYS BEEN VERY WELL TAKEN CARE OF THE CONCIERGES HAVE ALWAYS BEEN VERY PLEASANT AND VERY HELPFUL MAUREEN DENTON”

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Posted 10 years ago

River Voyages is rated 4.8 based on 1,974 reviews