River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent, Rebecca was very helpful and friendly on the phone, nothing was a problem.”

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Posted 2 years ago

“Grace was extremely helpful when booking my cruise”

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Posted 2 years ago

“I called to ask about river cruising and my call was answered by Rebecca. She was very friendly and knowledgeable about the cruise and the company. I had quite a few questions concerning mobilty and health issues and Rebecca took the time to call the company to confirm the answers. I was so pleased with the service that I booked straight away. Thank you Rebecca, I hope we can speak again.”

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Posted 2 years ago

“Very helpful and efficient in dealing with my enquiry.”

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Posted 2 years ago

“Good customer service Corrie very really felt that the concierge Nicki, quickly understood our requirements and delivered very efficiently.”

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Posted 2 years ago

“Rebecca was terrific she helped us through all stages and got us a great price couldn't thank here enough.”

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Posted 2 years ago

“Your agent Ms Grace Brown was marvellous.Thorough knowledgeable and personable. However I have since received a threatening communication from Avalon demanding information I have already provided. This has somewhat soured my review.”

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Posted 2 years ago

“A recording of our dealings with Helen Conway could easily be used as a training program. She handled the whole booking in a professional manner. She took just the right amount of time discussing each aspect with us. Helen was also true to her word, getting back to us with any further information we needed asap”

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Posted 2 years ago

“Very knowledgeable and efficient”

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Posted 2 years ago

“Service was very good. The only problem this time and with previous bookings is getting through on the telephone.”

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Posted 2 years ago

“Emma was so helpful and explained everything clearly with no fuss. Well done Emma.”

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Posted 2 years ago

“Emma was very patient and helpful, a pleasure to deal with”

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Posted 2 years ago

“Very easy to communicate with , very efficient and helpful”

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Posted 2 years ago

“I went looking for a 'special' holiday in 2022/2023 after having had a couple of holidays (booked before Covid) cancelled in 2020/21. A 'special' river cruise in India caught my eye. I shopped around and Lisa at River Voyages proved an excellent contact - quick response to both telephone calls and email queries, knowledgeable, and offering a price that no other company matched. Once I paid the deposit, I got rapid confirmation and paperwork. If the post-booking service from River Voyages is as good, I will be very happy.”

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Posted 2 years ago

“Once again Emma Gray from river voyages was outstanding. We booked with Emma 3 years ago and Did the Danube Waltz cruise with Viking it was our Ruby wedding and everyone was perfect. We booked again for the following year but had it cancelled due to covid. Again we contacted Emma to book for July 2020 with Avalon river cruises and Once again we can't fault her kindness and knowledge she is a credit to river voyages. Would l recommend River Voyages you bet l would. Best Regards John Aitken Scotland”

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Posted 2 years ago

“Very pleasant lady at the end of the phone who was very helpful throughout the booking process.”

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Posted 2 years ago

“Very efficient, friendly and quick booking service. I asked for a quote from a provider and River Voyages got back to me the following morning with all the details,”

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Posted 2 years ago

“We have dealt with Emma Gray at River Voyages for several years now and she has always been excellent with helping us find what we want. She is extremely patient and knowledgeable and has experiences of many of the cruises so has first hand information. We had a wonderful time on the river cruises we have been on. The only small complaint we would have was the Cruise Director on a Riviera cruise seemed a bit disinterested and wasn't as good as she could have been. The Cruise Director on an Amawaterways cruise we did was fantastic. Obviously we understand that this is not down to Rivervoyages but the responsibility of the Cruise Companies.”

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Posted 2 years ago

“Andrew was brilliant. He answered all of our questions and did not pressure us at all . He went the extra mile. We are looking forward to our adventure in the Spring.”

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Posted 3 years ago

“Very quick response and confirmation”

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Posted 3 years ago

River Voyages is rated 4.8 based on 1,974 reviews