River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having struggled looking for a river cruise holiday and becoming befuddled with all the info on all the differing sites, I was lucky enough to come across your site and the very helpful Debbie South. In no time at all she had found some cruises for our dates and I was able to go ahead and make a booking. Not only that but you have kept in touch to ensure everything is okay. You have my recommendation and thanks.l Ella McKay”

Helpful Report

Posted 10 years ago

“Having booked this holiday by telephone, we have as yet received no written confirmation of our booking. The holiday is in the next three weeks and was booked quite a few weeks ago.”

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Posted 10 years ago

“Emma Taylor was very helpful and knowledgeable and had us sorted out in no time!”

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Posted 10 years ago

“The booking was quite simple even though I ended up paying a lot more that the advertised price, The big disappointment was the FREE wine offer which just turned out to be a con. This has left me slightly worried that there may be other surprises in store. I cannot comment further at this point as I have not yet had my tickets or Free WINE. Here is hoping that all will be as promised and who knows we may try again.”

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Posted 10 years ago

“We came to River cruises in a crisis, in that another company had lost our confidence after double booking us and the only alternative offered was a small cabin with a pull down bed that would leave me in a permanent stoop. (I am 6ft 6inches tall). Erin reassured us, went through our availability and requirements and made a selection of offers that were all attractive. Once we agreed a tour she ran us through the information she needed, provided our exact requirements in a single package and all the time reassured us with her confident manner and knowlege of both the company that had let us down and the offer she had for us with regard to itinery and getting there. I did not at any time feel that I was being pressured or subject to a sales pitch. Just a nice lady sorting out my problem. Excellent. Thanx.”

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Posted 10 years ago

“I am unsure if you are the company I booked with, the ladies name is Maura. She is incredible. Professional, and nothing is too much trouble. She actually seems to care, and goes the extra mile. Just hoping the holiday is as good as the agent who sold it.”

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Posted 10 years ago

“we spoke to emma who was very helpful and friendly and did everything she could to get us the correct booking. thank you emma”

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Posted 10 years ago

“A friend recommended I try your company and to speak to Erin Madine .I have been very pleased with the service I have received”

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Posted 10 years ago

“I had no idea I was talking to River Voyages, logged on to a Riviari Travel web site and was diverted to you. At no time during the first couple of discussions was your title given and only after querying why deposit was higher then RT quoted and date of final balance due did it click I was not booking directly with them. From then on doubt crept in, I was given wrong airport details, told departure was a Friday when it was a Monday , so not impressed at all. Yes Ryan corrected those details when pushed BUT I feel that I should have been advised who I was actually talking too at the very beginning. Subsequent calls again not answered as River Voyages...very very misleading.”

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Posted 10 years ago

“I was contacted first thing next day after my enquiry. Details were taken and my request was put to the operator -Riviera Travel. Various options were offered and a decision was made to proceed. Ist class service from Mauren who booked our holiday and ,looked after our request.”

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Posted 10 years ago

“What we wanted was difficult to find with the window for our holiday. The rep was persistent until she found a package that met our requirements. Full marks for effort and endurance and finding our plan”

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Posted 10 years ago

“Hi, My husband and I couldn't have had better advice and service we praise the staff that are doing a good job. Regards Mr and Mrs Lorraine Hopkins”

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Posted 10 years ago

“I have just booked a river cruise with River Voyages not having used them before. What one wants is knowledge experience speed and politeness. I am pleased to say that I received all of these.”

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Posted 10 years ago

“I found the agent to be very friendly and particularly helpful in getting the best deal for the customer. A pleasurable experience.”

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Posted 10 years ago

“Booking was made very easy by your excellent agent `Emma'”

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Posted 10 years ago

“We have nothing but praise for such excellent attention to detail with our booking for our AMA waterways cruise. Joe was brilliant and answered all our questions thoughtfully and truthfully. thank you G & C”

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Posted 10 years ago

“I found both Donna & Lisa very friendly and knowledgeable, they were able to answer any questions about the cruise. It was good to know that Donna had actually seen the ships and stayed onboard at the convention. If the cruise goes as well as our booking did we'll be very pleased.”

Helpful Report

Posted 10 years ago

“Everything went off smoothly but the real test is yet to come. I always wait until my holiday is finished before I make a final judgement”

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Posted 10 years ago

“Helpful, informative & friendly. Booking made very quickly.”

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Posted 10 years ago

“Emma was exceptionally helpful in assisting us with out booking, she went that extra mile to help us. This is a first time experience for us and are really looking forward to our River Cruise. Mary Jones Beckenham”

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Posted 10 years ago

River Voyages is rated 4.8 based on 1,974 reviews