River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

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4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“River Voyages had the holiday I wanted at a price I was prepared to pay and the booking was completed without any problems. This is my first cruise with RV although I have been on many cruises previously. I will await the outcome of the holiday and post on TripAdvisor as I always do after the holiday. So far, so good.”

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Posted 6 years ago

Thank you so much for your review. I am so pleased you have chosen River Voyages to book your river cruise, i am sure you will have a wonderful time, and look forward to hearing how it all went upon your return.

Posted 6 years ago

“We haven't been on the holiday yet but Emma from Dublin was wonderful, she sourced the cruise that best suited all 4 of us at an agreeable date and managed to negotiate a good deal. My only disappointment is the 2 hour coach journey after we first arrive by plane. Just personal taste as I am not good in coaches but we will have to overcome this. Emma suggested asking our rep if I could sit at the front and perhaps have a stop on the way to stretch our legs.”

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Posted 6 years ago

Thank you Catherine for your lovely review. I am so pleased that Emma was able to find exactly what you was looking for. I know the 2 hour journey seems long but it will fly by, I agree with Emma's suggestion of asking the rep if it is possible for you to sit towards the front, they can be quite accommodating. Thanks again for choosing River Voyages, and hope to hear from you upon return on how it went.

Posted 6 years ago

“Susan Burton was an excellent Concierge and nothing was too much trouble for her.”

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Posted 6 years ago

Thank you so much for your lovely review about Susan Burton, she is one of our most knowledgeable and experienced River Concierge. Thanks for choosing River Voyages, and I hope you have a fantastic time on your holiday.

Posted 6 years ago

“I have actually booked three holidays through you recently. All the ladies I have spoken to have been excellent and helpful.”

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Posted 6 years ago

Thank you so much for your review and continuing support and loyalty. I am so pleased that you have found the experience excellent and helpful. Thanks again.

Posted 6 years ago

“I probably changed my mind between 2 ships 3 or 4 times and all the time Emma was patient! She explained different features to help me make up my mind but I never felt under any pressure. I had first made contact with Susan,who very promptly replied to an email enquiry on Saturday night. Then my next enquiry came to Emma with information about Uniworld. Then Simon had a chat as Susan was not available on Sunday. All very friendly and helpful and finally pointed me in the right direction. Cant wait now for the trip!”

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Posted 6 years ago

Thank you so much for your review Liz. I am so glad you was able to finally chose the right cruise for you. I am sure Simon, Susan and Emma are grateful that their extensive knowledge helped you make your decision. I am sure you gonna enjoy it, and will look forward to hearing all about it upon your return. Thanks again for choosing River Voyages.

Posted 6 years ago

“Gill was very helpful to find a river cruise for me to find a cruise in April.We are really looking forward to our hotel and we hope it’s as good as we were told .We had plent of information for everything and easy to get all the help we needed.”

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Posted 6 years ago

I am so pleased that Gill was able to help find your prefect cruise and hotel in April. Not long to go now and i am sure you will have a wonderful time. Thanks for taking the time to leave a review Marilyn Murray, its really appreciated. Thanks again for choosing to book with Gill & River Voyages, we will look forward to hearing all about it upon your return.

Posted 6 years ago

“Rachael dealt with my problem promptly and efficiently”

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Posted 6 years ago

Thank you Ann for your review. I am so pleased Rachael was able to deal with your queries in an efficient manner. Thanks again for booking with River Voyages.

Posted 6 years ago

“I have not been on a cruise yet but Rachel Butterworth, when I made enquiries about my booking alteration, was extremely helpful in answering all my questions.”

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Posted 6 years ago

Thank you Mr Hardy for your review. I am so glad Rachael was able to answer all your queries. I am sure you will have a fantastic time on your upcoming holiday. Thanks for choosing River Voyages for your holiday.

Posted 6 years ago

“Yesterday, 3rd March, I rang to pay the balance of our forthcoming cruise at the end of June. Rachael Butterworth answered the phone. She was very proficient & went through everything with me. Well done Rachael! Last week whilst on a Viking ocean cruise, I e-mailed my cruise concierge Erin Madine, as I'd received an e-mail from Viking offering a good price on the Ukraine this September. Erin as always went above & beyond to secure a stateroom via e-mail correspondence. Well done Erin!”

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Posted 6 years ago

Thank you Elizabeth Eardley for your lovely review. Erin is one of our highly experienced River Concierge and I am do pleased she was able to secure the cruise wanted, i am sure you are going to have a wonderful time. Thank you for also thanking Rachael, she is always willing to help with any queries. Thanks again for choosing River Voyages.

Posted 6 years ago

“I have occassion to telephone six star cruises three times. The last lon wass ayoung lady called Rachel and she could not have been more helpful. If the cruise turns out to be as good as the telephone service l shall be well pleased. Jean”

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Posted 6 years ago

Thank you for taking the time to write such a wonderful review about the service you received from Rachael. I am sure you will have a wonderful time on your cruise, and we will look forward to hearing all about it upon your return.

Posted 6 years ago

“My review is on a member of staff, Rachel Butterworth. She dealt with our enquiries so pleasantly and efficiently picking up that the time of our flights had changed, we had not yet been informed of this. Thank you Rachel. Kate Torkington”

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Posted 6 years ago

Thank you so much Kate for your review. I am so glad that Rachael was able to help you with your enquires, especially your flight time changes. Rachael is a valued member of the Customer Service team, and i know she will be so pleased that she was able to set your mind at ease. Thanks for choosing River Voyages. I hope you have a fantastic time on your holiday.

Posted 6 years ago

“This will be the second river cruise that we have booked with this company. We hope to book many more in the future. Throughout both experiences, we have had first class customer service from Helen Conway, who took care to ensure that we had all that we needed prior to cruising and following up on our return with a phone call to see how everything had gone. A very customised and personal experience in my view and much appreciated. Throughout the experience of the booking process, everything was carried out in a professional, efficient and friendly way. If you are thinking of booking a river cruise I have no hesitation in recommending this company”

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Posted 6 years ago

Thanks so much for your lovely review Caroline Campbell, I am so thrilled that your experiences with River Voyages and in particular Helen has been first class. Its exactly what Helen is known for, as she is always going above and beyond for her customers. Thank you so much for the recommendation. Thanks again for continuing to chose River Voyages. I hope you have a fantastic time on your upcoming cruise.

Posted 6 years ago

“The whole experience of booking the holiday was exceptional due to the friendly and efficient service of the concierge team. We have dealt with several members of the team and all treated us with the same level of professionalism . Well done Rachael and Susan.”

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Posted 6 years ago

I am so pleased that your experience with Susan & Rachael was dealt with professionally and efficiently. Our highly trained concierge are always happy to help with any issues or concerns you may have. I hope you have a wonderful time on your cruise. Thanks again for choosing River Voyages.

Posted 6 years ago

“What can I say, another booking through you was equally as pleasurable as before , so good to have a very helpful and knowledgeable concierge when deliberating ones next holiday. If this coming river cruise is as enjoyable as the last one, there will be one very happy client!”

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Posted 6 years ago

Thank you for taking the time to write this review. I am so pleased that you have been enjoying the cruises you have chosen, and decided to use ourselves again for this upcoming cruise. I do believe you will have a fantastic time, and will look forward to hearing all about it upon your return. Thanks again for choosing River Voyages.

Posted 6 years ago

“Keeley was very helpful indeed and answered all my questions. She was very thorough, polite and a pleasure to talk to. Thank you!”

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Posted 6 years ago

Thank you so much for your review. I am so glad Keeley was able to help you and set your mind at ease. Keeley always gives her best when dealing with her customers so I am pleased she made the experience a polite one. Thanks again for choosing River Voyages for your river cruise, i am sure you will have a fantastic time.

Posted 6 years ago

“The reason is that Gillian was very helpful,informative,and gave us a few other Options than we thought were available.”

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Posted 6 years ago

Thank you for taking the time to leave a review, and I am so glad that Gillian was able to give you a few options to look through and was helpful too. Thanks again for booking with River Voyages.

Posted 6 years ago

“Gillian Stark responded very quickly (on a Sunday) by phone to my query regarding adding 2 extra nights in Cologne following a cruise from Basle with Riviera Travel. She was most friendly and helpful and made the necessary arrangements on the same day. She also e-mailed me the paperwork the next day. Thanks Gill, it was also very nice to speak with someone who had a Geordie accent, reminding me of my earlier life in Northumberland.”

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Posted 6 years ago

Thank you so much for your review. Gillian is one of most experienced concierge and nothing is too much trouble for her, and i am so pleased she was able to help you. Thanks again for booking with River Voyages, and I hope you have a wonderful holiday.

Posted 6 years ago

“Helen Conway was very thorough in her research for the trip we wanted - a Danube cruise Budapest to Bucharest. Hopefully the Avalon cruise ship Illumination will live up to our standards - and to Helen's.”

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Posted 6 years ago

Thank you so much for your review. Helen is one of our more experienced River Concierge and she is always happy to go the extra mile to make sure your experience is what she to would expect. I hope the Avalon illumination will be fantastic. I will look forward to hearing more about it upon your return. Thanks again for booking with River Voyages.

Posted 6 years ago

“Some friends invited us to join them on a cruise they had already booked. I rang and Gill quickly managed to book us on the same one and it was all done in a matter of minutes; wonderful!”

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Posted 6 years ago

Thank you for your review. I am so glad Gill was able to find the same cruise and made the process quick and easy. I hope you have a wonderful time on your holiday with your friends. Thanks again for booking with River Voyages.

Posted 6 years ago

“In particular, our cruise concierge Helen, who is able to sift through complicated options whilst makeing the process seem possible in an extremely positive and patient way. She has an excellent and skilled manner with people, including my elderly mother (with whom many young staff members might have got impatient).”

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Posted 6 years ago

Thank you so much for your lovely review. I am sure Helen is grateful for your time and patience while she looked into the ideal cruise for you. Helen is one of most experienced River Concierge and i know she is quite happy to go above and beyond to make sure your experience is second to none. Thanks again for choosing to book with River Voyages. I hope you and your mother have a wonderful time on your cruise and we are looking forward to hearing all about it when you return.

Posted 6 years ago

River Voyages is rated 4.8 based on 1,974 reviews