River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only booked the holiday and the prosess was good Sue phoned back and went through the booking no problemso far, looking forward to the cruise”

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Posted 7 years ago

“Fantastic service from enquiry to booking.”

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Posted 7 years ago

“Sue Thomson was first class and we were very happy with the way she organised the best flights for us from Newcastle upon Tyne. We are also happy to know that we will be chauffeur driven from home to the airport and back and that everything is included especially the tips for the cruise staff. We are looking forward to our holiday.”

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Posted 7 years ago

“I found them very happy to check out possible holidays that fitted my personal needs and always received prompt replies to my e-mails.”

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Posted 7 years ago

“I was very pleased with my experience with River Voyages they were very helpful and took time to give me all the information I needed even checking different flight time to give me a good choice. The person I dealt with was Erin and she was very good and knowledgeable with all aspects of the trips and was able to answer all my questions.”

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Posted 7 years ago

“Simon Collinge is an excellent person to deal with, both for his understanding of our requirements, and clear explanation of all aspects related to the selected holiday. He is professional, courteous and polite. I would also add that all the staff that I have had occasion to talk to were extremely helpful.”

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Posted 7 years ago

“Excellent friendly and efficient”

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Posted 7 years ago

“We felt we had very individual service from Gill Stark. She took note of our preferences and didn't push us into anything. Her suggestions for alternatives were clearly explained without us feeling pressurised We have now booked a river cruise of our choice with Gill's assistance , the full details of which were clearly explained including pricing , flight times etc etc. Would certainly recommend River Voyages to others and will use again in the future. The itinerary was well explained”

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Posted 7 years ago

“Booking with Dan at SIXSTAR cruising was a pleasure.”

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Posted 7 years ago

“everything was explained from start to finish of the holiday”

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Posted 7 years ago

“Thorough explanation of what I needed to know”

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Posted 7 years ago

“Erin was first class”

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Posted 7 years ago

“Very helpful and pleasant staff.”

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Posted 7 years ago

“Representative made every effort to assist in the booking and checked all our queries.”

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Posted 7 years ago

“Simon Collinge is very attentive in looking after clients and prospective clients needs. He clearly identifies what the client is after and tailors the river trip to that standard. He is also very precise and clear about the river cruise packages which enables the client to make an informed choice. On the down side, I am somewhat surprised that River Voyages required full payment for the Russian river voyage we have just booked, four months prior to the trip. I question the ethics of such practice and would like to know why?”

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Posted 7 years ago

“The rep. Seemed to know his business and phoned back with info I requested.”

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Posted 7 years ago

“Originally I made an email enquiry, which was acknowledged promptly. Susan rang to discuss my plans at the time that I had requested. The booking was arranged in an efficient friendly way, and I would not hesitate to recommend the company from my experience.”

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Posted 7 years ago

“Hannah could not have been more helpful.”

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Posted 7 years ago

“I was extremely happy how your customer services representative, Susan Burton went above and beyond to find me a 5/6 day river cruise which was proving difficult with other companies. Susan is a credit to the company.”

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Posted 7 years ago

“All documentation good and easy. Very relaxed atmosphere on board our river boat and more than happy to repeat the experience.”

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Posted 7 years ago

River Voyages is rated 4.8 based on 1,974 reviews