River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Write Your review

Tell us how River Voyages made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rachel was friendly and helpful. She answered all my questions and put my mind at rest. Excellent service.”

Helpful Report

Posted 5 years ago

Good afternoon Cyril, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Rachel receives the recognition she deserves. Thank you for booking with us and I hope you have the best time on board!

Posted 5 years ago

“Danielle handled our query professionally, courteously and very efficiently. Charming to talk to and got a great result for us in terms of a discount for early payment of our balance for our 2020 cruise booking. Thank you, Danielle.”

Helpful Report

Posted 5 years ago

Good Morning Mr and Mrs McGough, Thank you for your kind review, we always appreciate feedback on our superb team. I will ensure that Danielle recognition she deserves. Have a fantastic trip!

Posted 5 years ago

“Lyndsey very friendly & helpful in booking our river cruise on the Seine next year Great to be going on Eurostar!”

Helpful Report

Posted 5 years ago

Good Morning Elizabeth, Thank you for your 5 star review, I will be sure to pass your comments to Gill and on behalf of all the team, we wish you a wonderful holiday!

Posted 5 years ago

“I was casually reviewing river cruises on my mobile and saw an advert for a Uniworld cruise from Venice. I sent a request for more information expecting as a solo traveller, the single supplement would make the trip impossibly expensive. Today I was contacted by Gill who was efficient, friendly and very knowledgeable on luxury river cruising, such that I booked two cruises at great prices. Thanks Gill for your excellent assistance; I'll be back!”

Helpful Report

Posted 5 years ago

Good Morning Mr Thomas, Thanks for leaving us your review and thank you for your kind words regarding our sales concierge, Gill. It sounds like Gill did everything in her power to ensure she found you not one, but two perfect holidays. I will make sure your comments are passed over, so Gill receives the recognition she deserves. Thanks for booking with us and I hope you have a great time on board!

Posted 5 years ago

“I am very happy with the service. I spoke with Danielle today and found her to be efficient, helpful and friendly. I hope to be using the company again on a regular basis.”

Helpful Report

Posted 5 years ago

Good afternoon Janice, Thanks for your review. I am so pleased to learn how happy you were with the service you received from Danielle. We look forward to seeing you again in the future! Thanks for choosing Cruise 118 and I hope you have a wonderful time on board!

Posted 5 years ago

“Sophie handled the final payment process smoothly and checked to see that all other information, i.e. Passport and API had been completed. It was all done and dusted in a few minutes. Well done”

Helpful Report

Posted 5 years ago

Good Evening Kate, Thank you very much for your 5* feeedback. It's a pleasure to hear that you are pleased with the service that you have received from our concierge Sophie. Thank you very much for choosing River Voyages. We hope you have a brilliant time on your holiday!

Posted 5 years ago

“Gill is always efficient and put my needs first. Quick it sort out holidays and let us know if anything changes.”

Helpful Report

Posted 5 years ago

Good evening Christine, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure GIll receives the recognition she deserves. Thank you for booking with us and I hope you have the best time on board!

Posted 5 years ago

“Keeley was very helpful and polite, she answered my query fully, and reminded me of a couple of things I needed to do. Thank you Keeley”

Helpful Report

Posted 5 years ago

Good everning, Many thanks for your review. It's fantastic to learn what a great job Keeley did in regards to your recent booking. I am really pleased she helped you with your query and went the extra mile for you. I will make sure she receives the recognition she deserves. Thanks for choosing River Voyages. I hope you have a wonderful time on board!

Posted 5 years ago

“very helpful”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review us. We look forward to helping you again.

Posted 5 years ago

“I called today and spoke to lovely Danielle Wynn as I had a few questions to ask. She was extremely helpful answering all my questions. She was easy to talk to, polite and had great customer service. She went over my booking reminding me of everything that's included and sent me some helpful information. Thank you”

Helpful Report

Posted 5 years ago

Good Evening, Thank you so much for your kind comments. It's wonderful to learn that Danielle Wynn answered all of your queries and also went back over the details of your booking. Danielle is a very experienced member of our team and she will be very pleased to hear your lovely feedback. Thank you for choosing to book with River Voyages. We hope you have a brilliant time on your holiday!

Posted 5 years ago

“Recently booked a cruise with the assistance of Gill. I was recommend cruise 118 by a friend. I wasn't disappointed - Gill was very efficient, courteous. I felt we got a really good deal and wouldn't hesitate to use Cruise 118 again.”

Helpful Report

Posted 5 years ago

Many thanks for your lovely feedback. We are really pleased to learn that you are happy with the efficient and courteous service that Gill has provided you when assisting with your booking. Gill is a credit to our team! Please thank your friend for their kind recommendation of ourselves. We work extremely hard here at Cruise 118 to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. We hope you have a lovely time on your holiday!

Posted 5 years ago

“Recently booked a river cruise with Gill. What abreath of fresh air! Gill was knowledgeable, helpful and very efficient. Nothing was too much trouble and she took the time to explain everything clearly and make sure I understood fully each of the options. There were a couple of times when she had to check some details, and promised to ring me back. She always did so on the promised time and with the information I needed. Exactly what you'd expect, but not always what you get. Thanks a lot Gill you're a credit to the Company.”

Helpful Report

Posted 5 years ago

Good Afternoon Thank you very much for your review! It's great to learn how impressed you were with Gill's service. It sounds like Gill did a fantastic job of assisting with your booking. Gill is an extremely knowledgeable member of our team, who will always go above and beyond to assist with her customers. It's always a pleasure to hear that Gill's hard work has been recognised. We hope you have a fantastic holiday and thank you for choosing River Voyages!

Posted 5 years ago

“I saw a cruise advertised on the internet and rang River Voyages where I spoke to Gill. She was most helpful and knowledgeable and gave me all the information I required to make a booking. She handled this with great efficiency, and in less than 30 minutes my wife and I were booked on our cruise which we are very much looking forward to. Thank you Gill - excellent service.”

Helpful Report

Posted 5 years ago

Good Afternoon John DUNN, Thank you for your 5 star review and special mention to Gill. She is an asset to the River Voyages team and will be recognised for this. Have a fantastic holiday!

Posted 5 years ago

“Help in changing booked holiday was dealt with very efficiently”

Helpful Report

Posted 5 years ago

Good morning Geoffrey, Thanks for your review. I am really pleased that your query was dealt with efficiently. We hope that every customer has an easy, care-free journey with us and I am glad this has been reflected in your experience. I hope you have a great holiday and thank you for choosing River Voyages!

Posted 5 years ago

“Gill was extremely patient as we had many queries about our booking. She was very helpful and cheerful throughout the whole booking process, giving us various alternatives to state rooms and travelling as the flights available did not tie in exactly with our requirements. This will be our fourth river cruise but the first we have booked through an agent - I don't think it will be the last time.”

Helpful Report

Posted 5 years ago

Good morning, Thanks for your review! It's great to learn how impressed you were with Gill's service recently. It sounds like she did a wonderful job of finding you, your perfect holiday. We love hearing about when our concierges have done us proud so thank you for taking the time to let us know. I hope you have a fantastic holiday and thank you for choosing River Voyages!

Posted 5 years ago

“We have just booked a Myanmar cruise this being the third cruise we have booked through River Voyages. From start to finish Gillian gave us fantastic service, answering our many queries promptly and with enormous patience and humour. Nothing was too much trouble even phoning us in Spain and as always prices are very competitive.”

Helpful Report

Posted 5 years ago

Good morning Barbara and Roy, Thanks for your review. I am really pleased to learn how much Gillian impressed you recently. We are very proud to have her as a member of the team and we really appreciate you taking the time to send us your feedback. I will make sure Gillian receives the recognition she deserves. I hope you have a wonderful cruise and thank you for choosing River Voyages!

Posted 5 years ago

“Gill was great. Very helpful and efficient. Appreciate her assistance. Many Thanks Graham”

Helpful Report

Posted 5 years ago

Good afternoon Graham, Thanks for taking the time to leave us your review! That’s great news! We love hearing when our concierge’s have done us proud so thank you for taking the time to let us know. I will make sure Gill receives the recognition she deserves. Thank you for booking with us and I hope you have the best time on board!

Posted 5 years ago

“Vey helpful customer advisor. Even checked & rang back with some queries. Nothing was too much trouble.”

Helpful Report

Posted 5 years ago

Good afternoon, Thank you for your review. And thank you for your lovely words. We love it when a plan comes together! I hope you have a wonderful cruise and thank you for choosing River Voyages!

Posted 5 years ago

“Clear information. Patient and helpful staff.”

Helpful Report

Posted 5 years ago

Good afternoon, Thanks for taking the time to leave your review. We’re happy when our customers are, so it’s great to hear how pleased you are with our service. Thanks for choosing River Voyages. Have a wonderful holiday!

Posted 5 years ago

“Gill was so helpful and responsive to our requirements which developed as we learned more about river holidays, and our friends who were coming with us dithered. She guided us through several cruises starting at France the Garonne/Gironde, then Portugal the Douro until we finally settled for the Danube, Prague to Budapest. Really looking forward to May 2020.”

Helpful Report

Posted 5 years ago

Good morning David, Thanks for your review. I am really pleased to learn how much Gill impressed you with her river cruise knowledge. We are very proud to have her as a member of our team and it sounds like she did a wonderful job finding you and your friends the perfect holiday. Have a wonderful time on board and thank you for booking with River Voyages!

Posted 5 years ago

River Voyages is rated 4.8 based on 1,974 reviews