River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

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4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We were booking close to departure and local flights were full - Helen helped us find flights we could cope with! She was knowledgeable, patient and reassuring - just what we needed. Thank you.”

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Posted 6 years ago

Thank you Carolyn for leaving a review. I am so pleased Helen was able to find suitable flights for you. I hope you have a wonderful time on your cruise. Thanks again for choosing River Voyages.

Posted 6 years ago

“Helen was a pleasure to deal with when I made the booking and her excellent service was repeated by Keeley today who managed to transform the payment process into a delightful and helpful experience. She patiently handled the few remaining questions I put to her and, moreover, her enthusiasm reinforced our expectations for the enjoyment of our first river cruise.”

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Posted 6 years ago

Dear Martin, Many thanks for taking the time to email us with your kind comments about Helen and Keeley. We work extremely hard here at Cruise 118 to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Please be assured that Helen and Keeley will be recognised for the service they have provided. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager

Posted 6 years ago

“Very helpful during booking process. All explanations clear & unambiguous.”

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Posted 6 years ago

Thank you Mary Mitchell for taking the time to write this review. I am so happy that you found the booking process easier with the help of our concierge, and everything was explained clearly. Thanks again for choosing River Voyages for your holiday.

Posted 6 years ago

“Another example of Erin's great service. I'd booked a river cruise with Viking for early November this year, sailing from Bucharest to Budapest. Viking have now issued our flight times & offered an extremely early flight from Manchester via Schiphol to Bucharest. Erin understands our dislike of having to get up really early for what is sometimes a relatively short flight to our cruise destination. Erin has liased with Viking & we're now flying out with a different airline with a really good flight time. She always goes the extra mile to help you. Well done Erin!”

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Posted 6 years ago

Thank you so much for your review with regards to the service you have received from Erin. I am so pleased that Erin was able to help book your ideal cruise, and choosing the correct flight - I agree I am not an early morning flyer too. Erin always likes to go the extra mile for her customers, which I am glad you got to experience. I hope you have a wonderful time on your cruise, and look forward to hearing all about it when you get home. Thanks again for booking with Erin & River Voyages.

Posted 6 years ago

“I would like to take this opportunity of praising your member of staff, Helen Conway. Last week l made enquires regarding river cruising for 2019 along the Mekong river to which Emma on your team gave me details of the various options available to suit our time scale and itinerary, of which Emma and l were going to discuss further tomorrow, ( Monday 12th ) but l did some further research myself and wanted some information on another cruise line that we were interested in, so although l knew that Friday was Emma's day off, l telephoned your company to gain some details regarding the further river cruise that interested me. I was put through to Helen and advised her that l had been in contact with Emma. Helen provided me details of the cruise that she had at hand together with answering my questions which involved contacting the cruise company direct, which following further questions that l had meant she had to make further enquires, this also applied to the respective flight details. All the above took some time to encompass the whole holiday itinerary which involved additional post cruise days. I found Helen to be extreamly helpful, professional and attentive to my exact enquiry together with being very patient and dedicated. What really impressed me was that because my enquiry took some time and l knew that l was previously dealing with Emma l asked her if she was on commission, and she duly advised me that any commission would be Emma's. But throughout, Helen's attentive attitude as described above can only be described as a credit to the company - a real team player! I would like to add that l also found Emma to be very helpful and professional which made me feel comfortable in dealing with your company. Best wishes, James Bamsey”

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Posted 6 years ago

Thank you so much for your lovely review James Bamsey. Helen and Emma will be so pleased that they were able to help you, I do not expect anything else from both of them. Helen & Emma are our most experienced, knowledgeable River Concierges, who always go above and beyond for their customers. I have passed your lovely comments on to Emma, Helen and their manager too. Thank you for booking with River Voyages.

Posted 6 years ago

“First river cruise my wife and I have ever booked. Had a problem with the subsequent online form filling. Spoke to Sophie Milligan, who was really helpful, and managed to sort things out very quickly. I have also been happy with the information previously provided by Susan Burton, who dealt with the original booking.”

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Posted 6 years ago

Thank you Mr Anthony for your review about the service you received from Sophie. Sophie prides herself on being as helpful as possible with regards to her customers, and I am so happy that you feel things were sorted out quickly. Thanks again for booking with Susan and River Voyages, i hope you have a fantastic time on your first river cruise.

Posted 6 years ago

“Good value on excellent cruises with attentive staff - what could be better?”

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Posted 6 years ago

Thank you for your review Mrs Richardson. I am so pleased that you had a brilliant experience while booking with our Concierge, we always make sure that the customer is always first and happy with what they have booked. Thanks for choosing River Voyages.

Posted 6 years ago

“On our first cruise I mentioned it was our wedding anniversary and we were upgraded when we got to the boat. A very welcome surprise. Only problem is that now we have to book the balcony room. A nice problem to have. Easy booking. Pleasant people. Lovely itineraries.”

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Posted 6 years ago

Thank you so much Mrs Smith for your lovely review. Happy Wedding Anniversary. Its always nice to get an upgrade especially when it is a surprise too. I am so pleased that your had such a fantastic experience on your first cruise. Thanks again for booking with River Voyages.

Posted 6 years ago

“Very helpful. Easy booking. All queries answered. Lovely holidkays.”

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Posted 6 years ago

Thank you so much Mrs Smith for your lovely review. I am so pleased that you found the booking process easy and helpful. Thanks again for booking with River Voyages.

Posted 6 years ago

“Time to pay the balance , always the hard part but made less painful by Lyndsey who checked through all the details and took the payment in a painless way. Now looking forward to our first river cruise. Not forgetting Susan Burton who took the original booking. Well done River Voyages.”

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Posted 6 years ago

Thank you Pelham for your review. I am so glad that Lyndsey was able to make the payment issue as painless as possible, and was able to answer all of your questions. Susan Burton is one of most knowledgeable River Concierge, who always make sure the customer is fully happy with the cruise they have booked. Thanks again for booking with River Voyages.

Posted 6 years ago

“great help in booking my cruise - the consultant could not have been easier to deal with and answered all my questions”

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Posted 6 years ago

Thank you for your review Mr Wilkinson. So glad that our Concierge was able to answer all your questions and set your mind at ease. Thanks for booking with River Voyages.

Posted 6 years ago

“Very helpful on the booking lots of interaction with emails and phone calls. Lovely Sue!”

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Posted 6 years ago

Thank you for your review. So glad Sue was able to help you with your booking. Thanks again for choosing River Voyages.

Posted 6 years ago

“extremely helpful with our booking for a cruise on the Danube”

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Posted 6 years ago

Thank you for your review about how helpful our Concierge was in booking your Danube River Cruise. Thanks for choosing River Voyages.

Posted 6 years ago

“Marcia was very helpful when I phoned about booking the river cruise. She made sure I understood everything and was able to answer all of my queries.”

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Posted 6 years ago

Thank you Isobel Ryan for leaving a review about the service you received from Marcia. I am so pleased that Marcia was able to answer your queries and made sure that you had a understanding, I do not expect anything less from Marcia. Thanks again for booking with River Voyages.

Posted 6 years ago

“In such a short time felt I built a great relationship with Emma. This is the first river cruise we have booked so unsure of what to expect. But Emma gave great recommendations, shared her experience of river boat cruising and instilled me with confidence in the choice we made. Thank you would definitely recommend.”

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Posted 6 years ago

Thank you Sharon Harman for your lovely review on the service you received from Emma. Emma is one of most knowledgeable and experienced River Concierge, I am so glad Emma was able to help you put your mind at ease. Thanks again for choosing to book with River Voyages, and I am sure Emma can't wait to book your next cruise.

Posted 6 years ago

“The person I spoke to was very polite ànd helpful. They sent all the information I needed promptly. All my questions were answered,”

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Posted 6 years ago

Thank you for taking the time to leave a review. I am so pleased that the Concierge was helpful and made the experience a polite and prompt one. Thanks for choosing River Voyages.

Posted 6 years ago

“Very pleasant & efficient staff, make you feel at ease throughout.”

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Posted 6 years ago

Thank you Mr Spitzmaul for taking the time to leave this review. I am so glad that you found our Concierge were pleasant & efficient, making the process easier. Thanks for choosing River Voyages.

Posted 6 years ago

“Both Sophie and Emma have been absolutely first class in all our dealings with them making our booking absolutely seamless.Knowledgeable, friendly and curtious.Top marks.Great ambassadors for the company.”

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Posted 6 years ago

Thank you so much for your lovely review Mr Musker, i am so pleased that both Sophie & Emma gave you excellent service throughout your booking process. Thanks again for booking through River Voyages, and I hope you have fantastic holiday.

Posted 6 years ago

“Simon Collinge was able to offer us a very good deal, including hotel and parking at Gatwick. He was very thorough and explained everything in detail. We are looking forward to our Riviera cruise on the Douro in 2019.”

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Posted 6 years ago

Thank you for review regarding the service you have received from Simon. Simon is always very thorough and always makes sure his customers are well informed. Simon has a vast amount of knowledge about our River Cruises. Thanks again for booking with River Voyages

Posted 6 years ago

“Very good service from Helen, who booked our discounted Ukranian cruise (Odessa to Kiev) with Viking. She went 'the extra mile' and liaised with Viking Cruises to find out the holiday flight details before we decided to book. (Viking normally will only provide flight details after the booking was made). She handled our booking request in a pleasant and professional manner. We were most impressed.”

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Posted 6 years ago

Thank you so much Mr McCue for leaving a lovely review about the service you received Helen. I am not surprised that she went the extra mile for you, Helen likes to go above and beyond for her customers, and being one of most experienced River Concierge, her knowledge is second to none. Thanks again for booking with Helen & River Voyages, I am sure you will have a wonderful time on your holiday.

Posted 6 years ago

River Voyages is rated 4.8 based on 1,974 reviews