River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Write Your review

Tell us how River Voyages made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to Helen Conway for arranging our holiday in Venice. Effcient and frendly as always.”

Helpful Report

Posted 5 years ago

Hi Tanya and Geoff Thank you for your 5 Star review, I am so pleased that Helen assisted you with your holiday in Venice, I am sure you will love it. Kind regards River Voyages Team

Posted 5 years ago

“Contacted River Voyages having previously booked a Rhine cruise. I spoke to Helen Conway who was very helpful as I was booking for May 19 and there were only a few cabins left however I wanted to ensure that our friends from the USA would also be able to book on same cruise. Helen dealt with both our bookings and secured 2 of the few cabins remaining. Booking was dealt with very efficiently taking time to explain everything in great detail. Thank you so much Helen”

Helpful Report

Posted 5 years ago

Thank you Jess Hefford for taking the time to submit your review and lovely comments about Helen Conway. Helen is super efficient and extremely knowledgeable always offering the best remarkable service. Thank you again for your booking and have a fantastic holiday.

Posted 5 years ago

“Very helpful holiday concierge, answered all my questions, painless booking process”

Helpful Report

Posted 5 years ago

Thank you Mr Alexander William Jack for your Five Star Review. I am so pleased we were able to assist you with your booking and would like to take this opportunity to thank you again for booking with us.

Posted 5 years ago

“What a great and relaxing cruise! River cruising, as opposed to ocean cruise, is a totally different experience! The duration was just perfect, the crew was really doing their best to make this cruise a memorable experience ( maybe they uncovered my secret ID...Santa!, they are now on my "good" list...Hohohooooo!). Venues, restaurant, and lounge on board were perfect. Cabin service top class! We did not join the guided tours as we prefer to wander on foot in our own time but in one instance, in Vienna where the Christmas market is about 5-6 km from the boat docking site, a bus shuttle service was used however we walk our way back! The docking address is written on the daily activity sheet, an address that probably a local taxi driver would understand but not our smartphone navigation aid, I strongly recommend to include also GPS coordinates. We made friends on board who probably we will meet again on future cruises. Overall 5 stars!”

Helpful Report

Posted 5 years ago

Thank you so much for your review. I am so pleased you had the experience which is totally different to Ocean cruising. We look forward to booking your next River Cruise.

Posted 5 years ago

“Emma was very helpful”

Helpful Report

Posted 5 years ago

Thank you for your fantastic 5 Star review for River Voyages and thanks again for booking with us.

Posted 5 years ago

“Excellent service! Janet was very courteous helpful and informative. She quickly solved my problem and talked me through my booking. Thanks Janet!”

Helpful Report

Posted 5 years ago

Hello Elizabeth Alexander, Many thanks for taking the time to leave your wonderful comments on the helpful and informative service that you have received from Janet. It's very satisfying to hear you high recommendation on Janet's service. We hope you have a lovely holiday!

Posted 5 years ago

“I have just completed a booking with Gillian Stark. She was very efficient and prompt when dealing with my enquiry and secured a competitive price for the holiday. Would recommend.”

Helpful Report

Posted 5 years ago

Good Afternoon J.C, Thank you for your excellent review on the efficient service that Gillian Stark has provided. Dealing with your enquiry and securing a competitive price for your holiday. Have a lovely time on your cruise!

Posted 5 years ago

“Excellent assistance by Helen Conway to find the right cruise and flights. This is now the 3rd time we have booked with River Voyages”

Helpful Report

Posted 5 years ago

Good Afternoon Mr Colin Robert Hamilton, Thank you for your lovely feedback on the excellent service that you have received from Helen Conway! It's wonderful to hear that Helen assisted with you booking and helped you to find the perfect cruise. We appreciate your repeat business and we wish you a wonderful time on your cruise!

Posted 5 years ago

“I have been dealing with a rep called Erin. She has been wonderful, patient, attentive and appears to have my interests at heart. So yeah 10/10”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you very much for taking the time to review the wonderful, patient and attentive service that Erin has provided! We hope you have an excellent time on your cruise!

Posted 5 years ago

“I always book my cruises with Gill at River voyages she is so helpful. She goes above and beyond to help me achieve the best cruise for my family. extremely efficient service always and with the best prices. Highly recommend.”

Helpful Report

Posted 6 years ago

Hi Helen thank you for submitting your Five Star review and lovely comments about Gill. I am so pleased that Gill assisted you with your booking finding you a River Cruise for you and your family. Thanks again for your booking.

Posted 5 years ago

“Katy was extremely helpful in answering all my queries . I felt very confident with her booking the river cruise for me and giving me a very good deal. She was polite and returned my phone calls and emails immediately. A five star service, thank you.”

Helpful Report

Posted 6 years ago

Good Evening James Hough, Thank you for your 5* review on the extremely helpful, polite and efficient service that you have received from katy. We hope you have a lovely time on your cruise! We look forward to hearing all about it.

Posted 6 years ago

“As always excellent service. We've booked a number of cruises both river & ocean with the Company & the Customer Service is always 100%!”

Helpful Report

Posted 6 years ago

Mrs Elizabeth Ann Eardley, We would like to thank you for taking the time to leave your wonderful feedback on the excellent service that you have received from River Voyages. We appreciate your repeat business and wish you an excellent time on your cruise!

Posted 6 years ago

“Always good value.”

Helpful Report

Posted 6 years ago

Thank you for your review. We wish you a lovely time on your cruise!

Posted 6 years ago

“Dealt with Emma Gray again for our booking to the Rhone in July with Riviera travel. She was, as always, patient, informative and helpful in finalising our decision on where and when to go river cruising again. Will definitely be contacting her again shortly to venture further afield. Denise and Nic Morris”

Helpful Report

Posted 6 years ago

Good Evening Mrs Denise Morris, What a wonderful review about our concierge Emma Gray. It's a pleasure to hear that you are happy with the patient, informative and helpful service that Emma Gray has provided. We hope you both have a wonderful time on Rhone River Cruise!

Posted 6 years ago

“Have just booked a Uniworld Cruise via Sue Thomas, it is very refreshing to talk to a sales person who really does know the ‘product’ she is selling, I find very rare these days. All questions/queries answered with full knowledge of the product.”

Helpful Report

Posted 6 years ago

Thank you for your lovely feedback on the service that you have received from Sue Thomas. Sue is an excellent and very knowledgeable member of our team . It's wonderful to hear that you are happy with the service that Sue has provided. We hope you enjoy your Uniworld Cruise!

Posted 5 years ago

Helpful Report

Posted 6 years ago

Posted 5 years ago

“Prompt and courteous response my enquiries. Holiday arranged with no hassle. Good service.”

Helpful Report

Posted 6 years ago

Thank you for your lovely feedback on the Prompt and courteous service that you have received from River Voyages. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“Erin has been very helpful, brilliant service”

Helpful Report

Posted 6 years ago

Thank you for your kind feedback on the brilliant service that Erin has provided. We hope you have a lovely holiday!

Posted 5 years ago

“Excellent customer service. Friendly, helpful and efficient. The whole booking process was simple. many thanks Gill.”

Helpful Report

Posted 6 years ago

Hello Noel, Thank you very much for taking the time to review the helpful, friendly and efficient service that Gill has provided. We wish you an excellent time on your cruise!

Posted 5 years ago

“Gill was very friendly and professional, we are very much looking forward to our Christmas 2019 cruise on the S S Antoinette.”

Helpful Report

Posted 6 years ago

Good Evening, Thank you for taking the time to review the friendly and professional service that Gill has provided. We hope you have a wonderful time on your Christmas cruise in 2019 on the S S Antoinette!

Posted 5 years ago

River Voyages is rated 4.8 based on 1,974 reviews