River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helen ensured that we were able to get the room that we wanted on a suitable cruise and was very efficient and held the potential booking over for a couple of days until we made a final decision. This is our third year booking with them and what I like about River Voyages is that they always ring back when they say they will for whatever query you have and never let you down.”

Helpful Report

Posted 5 years ago

Dear F. Bland, Thank you for your positive review. It's fantastic to hear that you are happy with the brilliant service that Helen has provided. Assisting with your booking and finding a cruise to suit your preferences. We appreciate your repeat business and hope you have a lovely time on your cruise!

Posted 5 years ago

“The service from start to finish was a pleasure, Gill was informative and very knowledgable. The options provided were great with no pressure to purchase the trip. The cost offered was better than the operator could offer. I would highly recommend the services provided”

Helpful Report

Posted 5 years ago

Hi Paul Warnett, Thank you for you thumbs up!! It's fantastic to hear that you are pleased with the informative and knowledgeable service that Gill has provided. Thank you for your recommendation. We hope you have a lovely time on your cruise!

Posted 5 years ago

“Helen Conway was excellent and very patient. Would recommend her care and pleasentness.”

Helpful Report

Posted 5 years ago

Dear Mrs Jennifer Lee Kendrick, Thank you for your 5* feedback! It' s fantastic to hear that Helen Conway assisted with your booking in a excellent and patient manner. Have a wonderful time on your cruise!

Posted 5 years ago

“Super efficient friendly service. Helen was happy to answer all queries, give advice and communicate quickly by e mail and phone when required. Highly recommend her and Cruise 118”

Helpful Report

Posted 5 years ago

Hello Eileen, We would like to take this opportunity to thank you for choosing to book with River Voyages and taking the time to review the fantastic service that Helen has provided. Have a lovely time on your cruise!

Posted 5 years ago

“I want to say how efficient, polite and charming Rachel was - her email contained all the information we asked for and more.”

Helpful Report

Posted 5 years ago

“Gill was extremely helpful and nothing was too much bother. She answered all my questions clearly and succinctly reassuring me that if I had any questions not to hesitate to contact her. Thank you.”

Helpful Report

Posted 5 years ago

Dear Phillip Grice, Many thanks for your excellent feedback. We are so pleased that you are happy with the helpful service that our concierge Gill has provided. We hope you have a lovely time on your cruise!

Posted 5 years ago

“Keeley was very helpful in confirming in writing the UK pickups (which I did not have previously) and also changed me to a more convenient return flight. She was courteous and professional and replied promptly to my queries..”

Helpful Report

Posted 5 years ago

Hello Judy, Thank you for your review. It's fantastic to hear that you are happy with the helpful service that you have received from Keeley. It's wonderful to hear that Keeley assisted with your confirmation and flight change. We wish a superb time on your cruise!

Posted 5 years ago

“The Customer Service Advisers were all polite, professional and extremely pleasant to deal with. They worked hard to find the cruise that fitted my requirements. Thank you.”

Helpful Report

Posted 5 years ago

Hello Angela Perschke, Thank you very much for your wonderful review. We would like to take this opportunity to thank you for choosing to book with River Voyages and for taking the time to review the polite, professional and pleasant service that we have provided. We are so pleased that we could find you the perfect holiday. We hope you have an excellent time on your Cruise!

Posted 5 years ago

“Excellent , quick , efficient , very friendly . Gill made sure that we found exactly what we were looking for at the very best value . Thank you Gill a very pleasant experience. Gill Smith”

Helpful Report

Posted 5 years ago

Dear Gill Smith, Many thanks for taking the time to leave your fantastic feedback on the excellent, quick, efficient and friendly service that Gill has provided. Gill is a credit to our team. Please be assured that Gill will be recognised for the service that she has provided. We wish you a brilliant time on your cruise!!

Posted 5 years ago

“Rapid and helpful reply to my holiday query, plus effortless booking process. Pleased with the offer and price.”

Helpful Report

Posted 5 years ago

Hello Alan Aplin, Thank you for your review. It's great to hear that you are pleased with the helpful and effortless booking process that River Voyages have provided. We hope you have a fantastic time on your cruise!

Posted 5 years ago

“Helen was knowlegeable, efficient, and patient in achieving just the right River Cruise and flights which suited us perfectly. She made the whole process of booking so straightforward and easy - it was a joy to deal with her, she's a star (or five)!”

Helpful Report

Posted 5 years ago

Good Evening Mag, Thank you so much for booking with River Voyages and taking the time to leave your wonderful feedback on the knowledgeable, efficient and patient service that Helen has provided. It's great to hear that Helen tailor made the holiday to suit your preferences. We hope you have a fantastic time on your cruise!

Posted 5 years ago

“Helen was superb. She listened to what we wanted and then did the searching for us and helped us select the tour that best fulfilled our needs. She made the whole.process seem so simple.”

Helpful Report

Posted 5 years ago

Hi Heather, We a fantastic review about our concierge Helen!! It's so satisfying to hear that Helen assisted with your booking, listening to your preferences and tailor making a holiday to suit your needs. Once again we would like to thank you for choosing to book with River Voyages and we wish you an excellent time on your cruise!

Posted 5 years ago

“The girls on the phone made it is easy to get through booking, this is the second time I have filled a questionnaire but you lost it.”

Helpful Report

Posted 5 years ago

Hello Mr Stephen Hooper, Thank you for your review. It's wonderful to hear that the girls assisted with your booking. We do apologise that the first questionnaire that you filled out was lost. Have a great time on your cruise!

Posted 5 years ago

“Gillian has an infectious enthusiasm and is very knowledgeable. She is very patient and nothing is too much trouble for her in answering our queries. She was our concierge last year and was very reliable and is certainly to be highly recommended.”

Helpful Report

Posted 5 years ago

Hello JS, Thank you so much for your wonderful feedback! It's a pleasure to hear that Gillian assisted with your booking in a knowledgeable and patient manner. We appreciate your high recommendation on the excellent service that Gill has provided. Have a fantastic time on your cruise!

Posted 5 years ago

“Danielle, the advisor I spoke to today was extremely helpful with a caring attitude. She made sure everything was answered and gave us extra information. I feel she went over above to go out of her way to make sure she helped me Thank you Danielle. It won’t let me click on the star rating below but I give it 5 stars (top rating)”

Helpful Report

Posted 5 years ago

Hello Nancy, Thank you very much for taking the time to leave your 5* feedback! It's wonderful to hear that Danielle assisted with your booking in a helpful and caring manner. Answering all of your questions to her best potential. We wish you an excellent time on your cruise!

Posted 5 years ago

“I was very happy with the advice provided and the efficient manner in which my booking was made. All my questions were answered.”

Helpful Report

Posted 5 years ago

Dear Geoffrey Kitt, Thank you for your review. It's wonderful to hear that you are happy with the efficient service that you have received from ourselves. We wish you a fantastic time on your cruise!

Posted 5 years ago

“Prompt efficient service facilitated my coording our hols with friends Initial choice was not available but Gill found a great alternative Thanks Gill Hilary”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your review. It's wonderful to hear that you are pleased with the efficient and prompt service that Gill has provided. Have a lovely time on your cruise!

Posted 5 years ago

“Extremely helpful and well informed, thorough”

Helpful Report

Posted 5 years ago

Hello Mr Edward James Smith, Thank you for your review. We hope you have a fantastic time on your cruise!

Posted 5 years ago

“My expectation, from the past few years, is that I will normally get very good service from River Voyages cruise concierges. Including this year, that expectation has neverbeen failed. Thank you Emma and Sue.”

Helpful Report

Posted 5 years ago

Dear Mr Denis William Lawson, What an excellent review about our concierge Emma and Sue. It's a pleasure to hear that you are pleased with the service that you have received from River Voyages. We appreciate your repeat business and we wish you a lovely time on your cruise!

Posted 5 years ago

“It provided all information in a professional helpful way.”

Helpful Report

Posted 5 years ago

Hello James Vaughan, Thank you for your review. Have a lovely time on your cruise.

Posted 5 years ago

River Voyages is rated 4.8 based on 1,974 reviews