River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Write Your review

Tell us how River Voyages made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks Keeley Defriffa for your help today. Always helpful and polite making sure that things were to my satisfaction.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am so pleased Keeley Degriffa was able to assist with your booking today. Its always a pleasure to read about how exceptional our Cruise Concierge's speak with our customers. Thank you again for your booking.

Posted 6 years ago

“The were very polite and helpful”

Helpful Report

Posted 6 years ago

Thank you for your review and booking with us.

Posted 6 years ago

“Excellently customer service”

Helpful Report

Posted 6 years ago

Thank you for you review. All our Concierge at River Voyages are highly experienced and knowledgeable, I am so pleased you agree. Thank you again for your booking.

Posted 6 years ago

“I had a pleasant telephone conversation with Rachael Butterworth today, she was friendly & efficient.”

Helpful Report

Posted 6 years ago

Thank you for your review. I am so pleased Rachael Butterworth was able to assist you with your booking. Thanks again for your booking.

Posted 6 years ago

“Very helpful polite efficent staff”

Helpful Report

Posted 6 years ago

Thank you for your review Elaine Crawford. I am so pleased you have taken the time to comment on our River Voyage Concierge Team, who aim to be the most helpful and efficient Concierge's allowing you to enjoy your booking experience. Thanks again for your booking.

Posted 6 years ago

Thank you Elaine for your review. It's been a pleasure assisting you with your River Voyages holiday. Thank you again for your booking.

Posted 6 years ago

“Very helpful pleasant staff.”

Helpful Report

Posted 6 years ago

Thank you for your review Elaine Crawford. I am so pleased we were able to assist you with your booking. Thanks again for booking with River Voyages.

Posted 6 years ago

“Sophie Milligan was so very helpful and went over and above to help. When she didn't know an answer, she found the information out very quickly. It does make life a little easier, when spending quite a bit on what we hope will be a great holiday, to have someone so helpful on the end of the phone. Thank you Sophie.”

Helpful Report

Posted 6 years ago

Thank you for your review Robin Pyman. I am so pleased Sophie Milligan was able to help you with your booking which I am sure will be a fantastic one. Sophie is extremely knowledgeable and always goes the extra mile. Thank you again for your booking.

Posted 6 years ago

“Quick to answer the phone, very efficient to deal with, Rachael answered the couple of questions I had, all in all a pleasent experience.”

Helpful Report

Posted 6 years ago

Thank you for your review Stephen, its wonderful to hear that Rachael made your booking experience a pleasurable one with River Cruises. Thank you again for your booking.

Posted 6 years ago

“Spoke to Keeley this morning to pay balance due for river cruise in July. I found her to be extremely efficient , helpful and pleasant to deal with. Confirmed that all required info was correct and asked if any other help was needed.! I must also mention Helen who was also extremely helpful at the very beginning of my booking and sorted out certain requests made at that time.”

Helpful Report

Posted 6 years ago

Thank you Mike for your review. It's fantastic to see that you are happy with our Concierge service. We hope you enjoy your River Cruise and look forward to speaking to you again soon. Thanks again for your booking.

Posted 6 years ago

“Helpful conversations with Rachel answered my queries in a pleasant manner”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review. Positive feedback goes a long way in our company and I am sure Rachel will appreciate your kind words.

Posted 6 years ago

“I have been able to speak at least three times now to either Erin or Rachel regarding the booking of our river cruise, I have been most satisfied with their response and help as I am not completely happy with using the internet without some help, I and my two friends are very much looking forward to our trip in October Thank you Ladies.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to review your service from Erin and Rachel. There are lots of cruises to chose from across the internet and we understand that it can be quite overwhelming but thank you for choosing to book with River Voyages. We would like to wish you all a fantastic holiday in October and if we can help with anything else, please do not hesitate to get in touch.

Posted 6 years ago

“Efficient, polite and helpful.”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave a review, we hope you have a wonderful holiday.

Posted 6 years ago

“Able to answer all my queries quickly, and always with a 'smile'!”

Helpful Report

Posted 6 years ago

Glad to hear you had a great experience with River Voyages! Thank you for taking the time to leave a review.

Posted 6 years ago

“We have just booked our river cruise with Riviera. We had limited dates, and also a budget to try and stick to. Gillian has been so helpful and efficient, couldn’t have been better! So many thanks to her.”

Helpful Report

Posted 6 years ago

Thank you for booking with Gillian on behalf of River Voyages. We hope you have a fantastic time with Riviera, please get in touch if we can help with anything.

Posted 6 years ago

“My family and I found ourselves wondering what we should do for our holiday this year and decided a cruise would be something quite different. I called and spoke to Claire who helped us to choose and book an amazing holiday experience which we are looking forward to in September 2018. Claire was informative and helpful and gave me the impression she knew all about the cruise we wanted. She soon had every last detail confirmed, even the car parking arrangements at Southampton. Claire was knowledgable, thorough, professional and friendly. I believe Claire really enjoys her work as I could sense her smile throughout the call. Well Done Claire, A big thank you”

Helpful Report

Posted 6 years ago

Thank you for your fantastic review, we do really appreciate it! I am sure Claire will be delighted with your glowing review of her service and we hope you all have a brilliant holiday! We look forward to hearing all about it upon your return.

Posted 6 years ago

“Just want to let you know Claire was friendly., professional and made me feel special. Took time to get my holiday and nothing was too much bother. Definitely would go to her again to book a cruise”

Helpful Report

Posted 6 years ago

Thank you for your feedback, I am sure Claire will be thrilled to receive your lovely review. We hope you have a fantastic time!

Posted 6 years ago

“I was most impressed with the service which I found very professional and friendly. I will certainly recommend you to friends.”

Helpful Report

Posted 6 years ago

Thank you very much for leaving a review, we really appreciate your feedback. Have a brilliant holiday!

Posted 6 years ago

“Gill was excited for us when we spoke about the River Cruise that we wanted.. We told her the name of this friend of ours who had already booked. She looked up the details of this friend's booking which had been handled by another member of staff a few days before and allocated us the Room & Balcony next door. Very efficient and an excellent member of staff.”

Helpful Report

Posted 6 years ago

Thank you so much for your review about the service you have received from Gill. Gill is one of most experienced and knowledgeable river concierge and I am not surprised about her efficiency. Thanks for choosing River Voyages.

Posted 6 years ago

Thank you for taking the time to leave a review about the service you have received from Gill. I am so pleased Gill was able to get you the same cruise as your friends. I hope you all have a wonderful time on your holiday. Thanks again for choosing River Voyages.

Posted 6 years ago

Thank you for taking the time to share your experience with River Voyages. We hope you have a fantastic holiday with your friend and if we can help with anything further, please do not hesitate to get in touch.

Posted 6 years ago

Thank you for taking the time to leave a review about your experience with River Voyages and Gill in particular. On behalf of River Voyages, we hope you have a fantastic holiday with your friend and if we can help with anything further, please do not hesitate to get in touch.

Posted 6 years ago

Thank you for taking the time to leave a review about your experience with River Voyages and Gill in particular. On behalf of River Voyages, we hope you have a fabulous holiday with your friend and if we can help with anything further, please get in touch.

Posted 6 years ago

“Efficient, friendly and courteous”

Helpful Report

Posted 6 years ago

Thank you Wendy Neukirchen for your review, I am pleased that you have received efficient, friendly and courteous service. Thanks again for choosing River Voyages.

Posted 6 years ago

“Sophie was most helpful in arranging a cake for my worths birthday. The cruise is to mark a special occasion”

Helpful Report

Posted 6 years ago

Thank you Rory for taking the time to leave a review. I am so pleased Sophie was able to help organise a birthday cake for your wife's birthday, I hope you have a wonderful cruise, and many happy returns to your wife from all at River Voyages.

Posted 6 years ago

River Voyages is rated 4.8 based on 1,974 reviews