River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

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4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helpful, Friendly and efficient service.”

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Posted 9 years ago

“Generally happy with the quality of the booking experience. A bit of confusion to begin with as I was dealing with more than one person. The confusion was about the direction of the cruise. This was not helpeed by the fact that I was in Spain and we were communicating by email. Now all I need is the confirmation invoice from Avalon and I can get on with booking flights, hotels and excursions. But generally happy with the quick responses I got throughout. Brian Donald”

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Posted 9 years ago

“Michael has been very helpful in helping me book a cruise for my family who will be visiting in a few months time. He found the trip I wanted, for the price my family could afford and with return flights from an airport close by. All in all we are very happy with the service we have been given. Thank you.”

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Posted 9 years ago

“I found the booking experience with River Voyages very easy and felt that the staff were willing to go the extra mile to find just what we were looking for.”

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Posted 9 years ago

“Matthew Hawkins was so helpful and gave me a fantastic deal on my river cruise.”

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Posted 9 years ago

“I spoke to Sandie Collier about most of the details and then Debbie South who finalised the arrangements, in Sandie's absence. Excellent knowledge, very helpful. We are all looking forward to our cruise in June.”

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Posted 9 years ago

“No problem at all booking, Anthony answered all my questions with confidence and made sure I understood every aspect of the booking before I paid any monie's. Well done Anthony Dnovan”

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Posted 9 years ago

“Excellent booking service, Emma Gray our cruise concierge, was extremely helpful in finding us a cabin on the Rhine discovery river cruise. We wanted to meet up with friends from Canada who already had a reservation on the Viking longship Ksvasir. This she managed to do for us even though it was a late booking and only one cabin left. Not to sure about how we will feel with being partly below the waterline and a tiny window but will find out very soon! If the trip is as good as the booking experience it will be great.”

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Posted 9 years ago

“Overall the booking experience was very good. The representative was extremely helpful. We are looking forward to our trip.”

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Posted 9 years ago

“Very confusing and frustrating booking process. No one seems to actually know what holidays are available.Having booked one room suddenly it wasn't available,we then made a substantial upgrade on the basis that a particular cabin was available but in fact it took a couple of weeks before we knew whether we had secured that cabin. Staff (cruise concierge !) whom I guess are telephone home workers, were less than helpfull and I felt that we were simply presented with take it or leave it options. And the confusion over the date for final settlement did not leave us feeling good. The cruise company asks for full payment 3 months before the holiday starts (which I think is quite onerous) but River Voyages suddenly asked us to pay 5 months in advance and were quite difficult when we resisted - not least because there is absolutely nothing on their website or anywhere else to suggest that this is part of the deal. We are virgin river cruisers and are now quite fearfull of what the actual cruise will turn out to be like. Hopefully the cruise company is simply badly served by its agent.”

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Posted 9 years ago

“I had thought about a River Cruise for some time, but wanted to do it on my own, so my initial call was to find out single supplement costs etc. Hannah (cruise consultant) not only found me prices with no single supplement, but also specific cruises with itineraries as examples. I have now booked a River Cruise for November - there was no pressure, no 'you'll need to hurry', and everything was conducted in a very professional consultative way. If I enjoy my first ever River Cruise, I would immediately come back to this company to book again!”

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Posted 9 years ago

“Great attention to detail. Very pleasant agent. Easy to sort out the details, and very keen to oblige.”

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Posted 9 years ago

“Our booking was handled very efficiently by Hannah, who responded very quickly to any questions that we raised. Now we are looking forward to the cruise in May.”

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Posted 9 years ago

“I have recently booked two cruises one for this year 2015 & one for next year 2016 with River Voyages. Very pleased with the overall service & the price was very good as well.”

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Posted 9 years ago

“The cruise concierge, Sandie Collier, was most helpful, giving me advice as I have not been on a river cruise before. She was patient and informative and sent useful information about the excursions. This made the booking process relatively easy.”

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Posted 9 years ago

“As the river cruise was with The Royal Crown it was a holiday we had to have. The booking was easy and your representative took much trouble in arranging all we asked for. He managed to obtain a suite for us on the boat, and arranged for Business class on the flight. Excellent service.”

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Posted 9 years ago

“You are a bit in front of yourselves, as we haven`t been yet .We go at the end of April, many thanks .Jan Wilson. PSI have been forced to put you a rating,as you Review will not let me comment, without one.lets hope it will be correct.”

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Posted 9 years ago

“Yet to go on the cruise (July) but the choose and booking procedure has been painless and straightforward. Went on a sea cruise with their sister company (Sixstar Cruises) last year and the organisation & programme was faultless and the cruise delightful.”

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Posted 9 years ago

“Booking was quite easy and straightforward”

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Posted 9 years ago

“Not having been on a river cruise I asked for advise and this was given to me in a most pleasant and professional manner. I felt confident with your help so I booked a cruise. Thank you. Seth Thomas.”

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Posted 9 years ago

River Voyages is rated 4.8 based on 1,974 reviews