River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All questions answered satisfactorily, although I did have to call next day to ask why the confirmation had not been sent. It was then promptly sent.”

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Posted 8 years ago

“Our telephone enquiry was very good .answered all my questions ,nice to speak to someone who had done the river cruise and was very informative .just felt as if I was really talking to someone who new their job and enjoyed time going through all the details ,thank you”

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Posted 8 years ago

“Cruise not 'til August so can't review but the booking process was very good & Helen was excellent - very friendly, helpful & efficient. All good so far”

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Posted 8 years ago

“Helen Conway was excellent at sorting me out a holiday - quick, efficient and friendly”

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Posted 8 years ago

“Very efficient lady that dealt with my booking,she was extremely helpful especially when she realised our friends were on the same trip and managed to get us cabins together on the ship. I cannot fault anything she did.”

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Posted 8 years ago

“Very efficient and friendly staff, in my case Gillian Stark.”

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Posted 8 years ago

“I rang to make an enquiry regarding a river cruise and a lady called Sue Thomas answered all my questions and guided through my booking, she was very helpful and easy to speak to, we are now looking forward to our holiday in the summer.”

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Posted 8 years ago

“We have just booked a Rhine Cruise and received excellent service which combined efficiency with a personal touch. Pippa Wright could not have been more helpful and patient.”

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Posted 8 years ago

“Within about five minutes whilst speaking with Gill, we had booked and paid for our holiday. The website is also helpful .”

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Posted 8 years ago

“Having cruised extensively on the ocean, we had been considering a European river cruise for some time but were finding it hard to differentiate between the different cruise lines and itineraries on offer. Catherine helped cut through the confusion and helped us make our decision - including spending an hour on the phone to us on New Years Eve ! Excellent follow up too from Emma to who helped arrange our flights and finalise details. We can't wait for our river cruise this summer ! All in all probably the most professional cruise agent we have ever booked through ! Many thanks !”

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Posted 8 years ago

“Holiday booked with no problems, for both myself and friends who booked separately.”

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Posted 8 years ago

“Helen Conway was very helpful, steering us through the various options, and arranging what we think will be a very good river cruise on the Danube.”

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Posted 8 years ago

“Hi it was so easy to book , we had a lovely ladies called Susan Burton , who took me through step by step . We book it there and then . Susan told us everything . We are so looking forward to going this year . Jennifer Clark”

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Posted 8 years ago

“Very polite , very good knowledge, charming on phone. When she did not know the answer to my question she ( Sue ) found out & very quickly phoned me back.”

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Posted 8 years ago

“A cruise we were looking for. Clearly demonstrated on website. Excellent phone experience with a delightful young woman who spoke clearly and knowledgeably.”

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Posted 8 years ago

“Gillian Stark was a very helpful concierge who answered all our queries to book an exciting river cruise.”

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Posted 8 years ago

“At our initial contact with river voyages the concierge handled our booking very efficiently and was pleasant through out. The promised case of wine and the confirmation from Avalon Waterways arrived within the predicted time scales.”

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Posted 8 years ago

“Very helpful staff (Jill and Sue), efficient booking service with call back 9 am next day as promised - and a good deal.”

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Posted 8 years ago

“SIMON COLLINGE WAS EXTREMELY HELPFUL AND PATIENT NO HUSTLE”

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Posted 8 years ago

“From the outset River Voyages were very responsive to requests for any information required to choose our holiday. All aspects regarding travel options, cabin choices and package inclusions. Also the clear statement of essential documentation and drawing attention to passport renewal date action which was needed.”

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Posted 8 years ago

River Voyages is rated 4.8 based on 1,974 reviews