River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient. Attention to detail of our requirements was first class.”

Helpful Report

Posted 5 years ago

Dear Mr Eric Lord, Thank you for your feedback. It's great to hear that you are pleased with the efficient and first class service that you have received from ourselves. We hope you have a brilliant time on your holiday!

Posted 5 years ago

“Thanks for all you’re help🙂 we will be back for more”

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Posted 5 years ago

Hello Mick H, Thank you so much for your feedback. It's great to hear that you are happy with the service that you have received from ourselves. Thank you from choosing River Voyages.

Posted 5 years ago

“Very quick and professional well happy with everything will use this company again thanks again Michael”

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Posted 5 years ago

Good Evening, Thank you so much for your excellent feedback. It's wonderful to hear that you are pleased with the efficient and professional service that you have received from ourselves. We hope you have a lovely time on your holiday!

Posted 5 years ago

“Very polite and knowledgeable staff. Made it easy for me to understand and book.”

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Posted 5 years ago

Good Evening, Thank you very much for your 5 star review and wonderful comments regarding our concierge. We are pleased your booking journey was straight forward. Have a fantastic time on your cruise and thank you for booking.

Posted 5 years ago

“Great selection good prices and an excellent representative understanding my requirements and fulfilling my holiday needs”

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Posted 5 years ago

Good Afternoon Lord Stanley Perry, Thank you very much for your 5 star review and kind comments regarding the service you were provided. Have a wonderful cruise and thank you for booking.

Posted 5 years ago

“I had a few queries concerning my booked river cruise, which Janet Cain helped me with. Her assistance and professionalism was excellent.”

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Posted 5 years ago

Thank you Dr Waddington for your lovely comments. We are very happy to hear that you are pleased with the professional and excellent service that you have received from our concierge Janet Cain. Janet is a fantastic member of our team who will always go above and beyond to assist with your customers. Thank you for choosing River Voyages. We hope you have a brilliant time on your holiday!

Posted 5 years ago

“Staff were ok and systems seemed ok too- but there is/was a disjoint. Having made my trip arrangements over the phone and being very satisfied I then was unable to create an online account. All the screen said once I completed the process was "we are unable to load details of your trip at present. Please try again later''. It was a Sunday late pm so after many efforts I gave up and tried the following day only to face the same problems. Another series of phone calls ( on appallingly bad lines) revealed that I had been given my order no not a reference number. Because I had not created an account on line at that point your operative and I recapped on the arrangements whilst she checked what the issue had been. When I asked about the offer of chauffeur pick up I was told that there were limits to distance and as a result this was not a profitable choice. There is no mention of mileage limits on your online adverts or emails! Once I had access to an online account a lot of the details I had given previously were not already entered eg passport numbers . So as I said at the outset your systems seem messy. Having got through the initial problems I am looking forward to a trouble free holiday next year. Even now I find this survey a little problematic. I checked before I started to complete and it supposedly referred to how you had performed during my booking contact, now the questions seem inappropriate eg. Was delivery on time etc Was the item damaged!!!!! Sort out your systems please in order to give a clearly focused customer service”

Helpful Report

Posted 5 years ago

Thank you for your review, We are a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer I am sorry that you could not log into your account straight away. When making a booking you can access our “ manage my booking” facilities via our website with the booking number provided from us starting with WOR. The cruise line invoice is sent a couple of days later and this will contain their booking reference needed to access their system. I apologise for any inconvenience this caused. In reference to the chauffeur limo the booking conditions are on our website via https://www.rivervoyages.com/cruise-line-promotion-terms-and-conditions/ . A minimum spend is required and the transfers are only free if you live within a 50 mile radius of the airport and are not combinable with a discount. I can see that a discount was applied to your booking therefore the free transfers are not applicable. The survey itself on the Reviews website is generic for many companies therefore not all questions will be relevant. Again, we apologise for the difficulties you encountered. Kind Regards Customer Relations

Posted 5 years ago

“I have to say that the river cruise was one of the best holidays I’ve had!! It was busy and packed with lots of interesting well organised trips, and one didn’t want miss anything!! The first part of the holiday was really really hot, but the ship was very comfortable and cool. But did not get off in Cologne because it was 41 deg! Having Eva Schloss on board was amazing. All the local guides were good and our cruise director was so patient and efficient.”

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Posted 5 years ago

Good Afternoon, Many thanks for taking the time to leave your 5* feedback on the wonderful time that you had on your River Cruise. It sounds like you had a lovely time despite the high temperatures! Thank you for choosing River Voyages. We hope to assist with your bookings in the future.

Posted 5 years ago

“I was so looking forward to our river cruise and hotel stay with river voyages,unfortunately i had a fall and broke my Olectranon (Elbow) River Voyages were brilliant,very helpful re:my cancellation of our holiday, we could not have been treated better. Our thanks go to Emma and also Sarah Evans who were both friendly,Helpful and very reassuring. We will be booking as soon as i'm mended. regards |Lynne Lethbridge”

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Posted 5 years ago

Good Afternoon Linda LETHBRIDGE, Many thanks for your feedback. It's fantastic to hear that you are pleased with the excellent service that you have received from our concierges Emma and Sarah Evans who assisted with your booking in a helpful manner. We would like to wish you a fantastic time on your cruise!

Posted 5 years ago

“Good and very efficient”

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Posted 5 years ago

Good Morning, Thank you for your feedback and 5 star review on our concierge. We hope you have a lovely cruise and thank you for booking with us.

Posted 5 years ago

“Danielle Wynn was very helpful and efficient and solved the issues with my booking. Thank you!”

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Posted 5 years ago

Good Afternoon Benjamin Dembo, Thank you very much for your review on the exceptional Danielle. She is an asset to the team and will be thrilled with this feedback. Have a wonderful cruise!

Posted 5 years ago

“We are very pleased with the service we have had had from Gillian Stark. She has been most helpful in every way, and I must say she could not do any more, or be any more helpful. A big thank you Gillian.”

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Posted 5 years ago

Good Evening, Thank you so much for your 5* feedback! It's fantastic to hear that you are pleased with the helpful service that Gillian Stark has provided you when assisting with your booking. Gillian is a credit to our company and she will be very pleased to read your kind comments. We hope you have a fantastic holiday!

Posted 5 years ago

“I had first class service from Kathrine she was efficient and helpful. She also sorted out our friends from Cornwall. We are looking forward to Our combined Holiday. Thanks”

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Posted 5 years ago

Good Evening, Thank you very much for your 5 star review and special mention to Katherine. She is an asset to our team and these comments will be passed onto her manager. Have a fabulous time on your cruise and thank you for booking!

Posted 5 years ago

“following my recent call to Sophie Milligan regarding my travel documents I found this Lady very pleasant and most helpful. She was able to answer my questions quickly and put my mind at rest.”

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Posted 5 years ago

Good Afternoon Kenneth Brady, Many thanks for your feedback. It's fantastic to hear that you are pleased with the excellent service that you have received from our concierge Sophie Milligan who assisted with your booking in a helpful manner. We would like to wish you a fantastic time on your cruise!

Posted 5 years ago

“Keeley was very helpful today, and went the extra mile, answering all my questions. Thankyou.”

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Posted 5 years ago

Thank you Julie Rees for you feedback. It's great to hear that you are happy with the helpful and pleasant service that our concierge Keeley has provided you when assisting with your booking. We hope you have a lovely time on your cruise!

Posted 5 years ago

“Keeley was very understanding and helpful and really knew her “stuff” very reassuring”

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Posted 5 years ago

Thank you very much Jean for your fantastic feedback. It's a pleasure to hear that you are happy with the very helpful service that you have received from our concierge Keeley. We would like to wish you a fantastic time on your cruise!

Posted 5 years ago

“Helen was helpful and thorough. Nothing was too much trouble. She made us confident in our choice and looking forward to our cruise.”

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Posted 5 years ago

Hello Mrs Christine Howarth, We would like to thank you for your lovely feedback. It's a pleasure to hear that you are happy with the pleasant and efficient service that Helen has provided you. We hope you have a fantastic time on your cruise!

Posted 5 years ago

“Its not easy trying to get a single best deal the first price you see is always for a double time was taken with me got there in the end this is My 3rd time booking with River Voyages so you must be doing something wright for me”

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Posted 5 years ago

Good Afternoon Mrs Claudia Elizabeth Davis, We would like to take this opportunity to thank you for choosing to book with River Voyages again and taking the time to review the helpful and friendly service that you have received from ourselves. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“Very helpful all round.”

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Posted 5 years ago

Good Afternoon, Thank you so much for your review. it's a pleasure to hear that you are pleased with the professional and helpful service that you have received from ourselves. Have a fantastic time on your holiday!

Posted 5 years ago

“I called River Voyages today to get some more information about the river cruise that I had booked and am due to travel on 30 August. I spoke to Keeley who was very helpful and called my river cruise company at the time to obtain the information that I needed. She also provided information about additional services that River Voyages could provide to enhance our holiday and that I had not been aware of, so I am now following that up. Thanks, Keeley.”

Helpful Report

Posted 5 years ago

Hello Maggie, Thank you so much for your feedback. It's wonderful to hear that you are happy with the wonderful service that Keeley has provided you. Keeley is a credit to our team. Please be assured that she will be recognised for the service that she has provided you. We hope you have a lovely time on your holiday.

Posted 5 years ago

River Voyages is rated 4.8 based on 1,974 reviews