River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Helen Conway extremely friendly and helpful for the third year running. Linda Collier”

Helpful Report

Posted 6 years ago

Thank you for booking with River Voyages. We are so glad that you are happy with the helpful and friendly service that you have received from Helen. We wish yourself and your family a wonderful time on your cruise!

Posted 6 years ago

“Booked a river cruise for the 1st time. Your concierge made it so easy and so convincing that I made up my mind to take the cruise immediately”

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Posted 6 years ago

Hi Nageeb Wahab - thank you so much for submitting a fantastic 5 star review for our concierge. I am so pleased we were able to book your 1st River cruise. Thank you again for booking with River Voyages.

Posted 6 years ago

“Helen Conway our cruise concierge listened to what we wanted and she really went the distance. Got us the perfect cruise she ticked all our boxes. Also got us as really good deal”

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Posted 6 years ago

Thank you Sandra for your 5 star review. Helen is one of our most knowledgeable River Voyage Concierge, I am so pleased that she went the distance and booked you on the perfect cruise. We are never beaten on price and aim to deliver a remarkable service. Thank you again for your booking.

Posted 6 years ago

“Exceptional service provided by Helen who asked all the right questions and more importantly listened to what I said. The most important aspect of this booking was Helen’s invaluable experience, having been on several cruises herself including the one I ended up booking. This meant she could answer all my questions from first hand experience. Great for first time cruisers. She is also a very lovely & friendly person and easy to talk to. She very quickly had promised emails sent to me and made sure it would be easy to recontact her should I need to. Great booking experience.”

Helpful Report

Posted 6 years ago

Good Afternoon Debbie, Thank you for taking the time to review River Voyages after placing your booking with Helen. It is very satisfying to hear that Helen assisted with your booking in a friendly and efficient manner, managing to book you on your River Cruise. We wish you a wonderful time on your Cruise! Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“SIMON COLLINGE HAS TAKEN CARE OF MY FRIEND AND I FOR OUR LAST THREE RIVER HOLIDAYS AND WE HAVE BEEN VERY PLEASED WITH HIS HELP AND GUIDANCE”

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Posted 6 years ago

Thank you for taking the time to review the helpful and informative service that you have received from Simon. Please be assured Simon will be recognised for the service he has provided. We wish you a fantastic time on your cruise!

Posted 6 years ago

“A lot of information about river voyages was given to help us choose one.”

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Posted 6 years ago

Hello, Thank you for review on the service that you have received from ourselves. I am glad that the concierge found you a great deal. Thank you again for choosing River Voyages.

Posted 6 years ago

“Gill is always very friendly and helpful. Will always use river cruise for my river cruise holiday. Great to have a little chat to the operator.”

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Posted 6 years ago

Thank you for your positive feedback on the friendly and helpful service that you have received from Gillian at River Voyages. We appreciate your repeat business and we wish you a wonderful time on your cruise!

Posted 6 years ago

“Have had excellent response and cooperation from Helen from the first contact until the present stage of our holiday plans.”

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Posted 6 years ago

Thank you for your review and lovely comments about Helen. It is a pleasure to see that Helen has been responsive throughout your booking journey. Thank you again for booking with River Voyages.

Posted 6 years ago

“I received excellent service from Gill Stark who quickly organised the holiday I wanted with Viking River Cruises together with the requested flight times.”

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Posted 6 years ago

Hi Michael, Thank you for you fantastic feedback on the service that you have received from our concierge Gill Stark. It's a pleasure to hear that Gill assisted with your booking in an efficient manner, and managed to meet your preferences on the requested flight times. We wish you a wonderful time on your Viking River Cruise!

Posted 6 years ago

“I had the pleasure of dealing with Claire who provided exceptional service by telephone and emails from England to the USA. She was able to answer all questions about the cruise and costs in a clear and concise manner with suggestions about cabins. Clair is very personable and was able to make the booking in a limited time period to give us the discounted rate and cabin that we wanted. Thank you”

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Posted 6 years ago

Good Evening, What a lovely review about our concierge Claire!! It's great to hear that Claire provided you with exceptional service during your telephone conversations and assisted with your booking in a clear and concise manner. Claire is a credit to our company, providing excellent and personal service to her customers every time. We hope you have a wonderful cruise!!

Posted 6 years ago

“We booked our first river cruise in 2017 and we were pleased with the service we received from Sue Thomas. In May 2018 we went on a Scenic river cruise which was organised by a well known travel agent. We decided that the service we received from River voyages was much better. So we have booked again with Sue Thomas. All good so far.”

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Posted 6 years ago

Dear Mrs Norma Daly, Thank you for you wonderful feedback. We are so pleased that you have received excellent service from Sue Thomas. It's great to hear that you had a lovely time on your Scenic river cruise in May 2018. We’re delighted that you’ve entrusted River Voyages with your bookings. We hope you have a lovely time on your next River cruise!

Posted 6 years ago

“Our first trip was in summer 2016 on the Rhine, and thoroughly enjoyed it, starting in Prague and ending in Paris. Our trip was organised by Helen, and who very well set out the itinerary by e-mail and telephone. Our next cruise is on the Danube, Passau to Budapest with the same friends as our last cruise. We searched out Helen, by choice, to organise our programme for 2019. Once again, Helen very effectively organised the programme including flights, and has made herself available, when necessary. Thanks for all your support.”

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Posted 6 years ago

Good Afternoon Murray Macfarlane, What a lovely review about our concierge Helen! It is so rewarding to hear that you are happy with our service & we’re delighted that you’ve entrusted River Voyages with so many of your precious holidays. Thank you for sharing your lovely comments on your Rhine cruise in 2016. It's lovely to hear that Helen was able to assist with your bookings in a helpful manner. We wish you a lovely time on your next cruise on the Danube, Passau to Budapest!! Thank you for choosing to book with River Voyages.

Posted 6 years ago

“I phoned with a rough idea what I wanted, Hellen listened took notes and said she would look at what was available. No hard sell or pushing a certain company. Hellen got back to me and even though my time schedule was very tight,she had managed to find some holidays that suited. We discussed what was most important to me and settled on a particular itinerary. Hellen then got onto the cruise company and with her knowledge of my trip and the boat secured me my cabin, giving me the number there and then. The following e-mails came straight away all clear and easy to understand. Hellen stressed her direct number to me saying to get in contact if I needed anything.”

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Posted 6 years ago

Hello S Goodman, We would like to take this opportunity to thank you for choosing to book with River Voyages and taking the time to provide your honest feedback! It's very satisfying to hear your complimentary words on the fantastic service that you have received from Helen. We are so pleased that Helen assisted with your booking in a helpful manner, ensuring that all aspects of the booking process ran smoothly. We’re always banging the drum for Helen's excellent and personalised service. She really is a credit to our team. We hope you enjoy your cruise! and look forward to hearing all about it, on your return. We wish you Happy Travelling!

Posted 6 years ago

“Prompt replies to my enquiries. Didn't pester me with phone calls, waited for me to get back . Very patient and answered all my questions.”

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Posted 6 years ago

Good Afternoon, Thank you for your acknowledgement. It's great to hear that you are happy with the prompt and patient service that you have received from ourselves. Answering all of your questions to our best potential. We hope you have a lovely time on your cruise! Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“Booking carried out efficiently,with any questions answered correctly by staff.”

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Posted 6 years ago

Thank you Andrew Deas for your review. I am glad to hear that we were able to assist with your questions. We hope you have a lovely time on your cruise.

Posted 6 years ago

“Help & communication throughout booking procedure has been without fault. We look forward to the cruise next year as a result”

Helpful Report

Posted 6 years ago

Thank you Mrs Thelma Elena Taylor. Thank you for booking with River Voyages and taking the time to review our service. It is so rewarding to hear that you are happy with our helpful service & communication throughout the booking procedure. We’re delighted that you’ve entrusted River Voyages with your precious holiday's. We hope you enjoy your cruise & we look forward to hearing all about it, on your return. We wish you Happy Travelling!

Posted 6 years ago

“It could not have been better having Sue Thomas and Emma Gray helping us over our four river cruises, many thanks for all your help.”

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Posted 6 years ago

Hello Mr Rodney Charles Parker, Thank you for your kind review on the excellent service that you have received from Sue Thomas and Emma Gray. We appreciate your repeat business and wish you a fantastic holiday!

Posted 6 years ago

“Gill was very knowledgable answered all our questions & was so polite & patient. She gave us a great deal, we are so looking forward to our river cruise. Thank you Gill. 😁”

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Posted 6 years ago

Linda Garland Thank you for taking the time to review River Voyages after placing your booking with Gill. We appreciate your kind comments regarding the excellent service that you have received from Gill Stark. Please be assured that Gill with be recognised for the excellent service that she has provided. We wish you both a fantastic time on your cruise!

Posted 6 years ago

“Everything perfect”

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Posted 6 years ago

Mrs Ann Margaret Phelps, Thank you for choosing to book with River Voyages and taking the time to review the excellent service that you have received from our concierges. We hope have a lovely time on your River Cruise!

Posted 6 years ago

“Nothing to add.”

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Posted 6 years ago

Thank you for your review. And thank you for booking with River Voyages.

Posted 6 years ago

River Voyages is rated 4.8 based on 1,974 reviews