River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your travel concierge Emma is ALWAYS excellent and she never sounds fed-up when we constantly change our minds - I wish all sales staff everywhere were the same! All the holidays we have booked with them have the personal touch and with the exception of one River Cruise (not Rover Voyages fault - just the fault of the actual Cruise Manager being too full of her own self importance!!) we were delighted and looking forward to the one we have already booked very soon!! Thank you Emma!!”

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Posted 7 years ago

“They sorted a holiday for us.”

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Posted 7 years ago

“Listened to what I wanted and found a good deal to give an exact fit.”

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Posted 7 years ago

“Good efficient and helpful booking staff, good cruise”

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Posted 7 years ago

“Helen went above and beyond to secure our cruise giving us all the benefits at an excellent price. We had a limited window in which we could go but she managed to achieve it and always so obliging”

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Posted 7 years ago

“Sorting out exactly what we wanted”

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Posted 7 years ago

“Erin the second agent I spoke to understood my requirements and was articulate and helpful.”

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Posted 7 years ago

“Easy to book and all questions answered”

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Posted 7 years ago

“Very helpful and good advice from the concierge allowed us to accommodate our 45th wedding anniversary.”

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Posted 7 years ago

“Very smooth booking from helpful concierge.”

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Posted 7 years ago

“Prompt response to my email helped me to match a cruise booked by American friends even when it was showing as 'sold out' on website. Even managed to get the exact class of cabin I wanted. Happy people all round. Thank you.”

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Posted 7 years ago

“Booking was very satisfactory. Since then I have sent emails to Sue Parker because I have received no further information. I need to know the flight times, and when you want the rest of the money. Surely there should be some documents to be sent to me.”

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Posted 7 years ago

“They answered all my questions which were many and came up with a suitable package”

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Posted 7 years ago

“Helen is lovely organising our river cruise especially because of my husband needing a scooter whilst away”

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Posted 7 years ago

“Thorough and courteous service. Made some movement to meet my price expectations”

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Posted 7 years ago

“Emma tried very hard to find exactly what we wanted.”

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Posted 7 years ago

“Excellent communication via email and telephone”

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Posted 7 years ago

“Good price and consultant Emma Gray is exceptional for giving good advise and comparing prices for other cruise liners”

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Posted 7 years ago

“Simon was most helpful and patient. I have been on many cruises but this was easily the least stressful to book. I would like a Celebrity Cruises brochure as I've never been with them before.”

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Posted 7 years ago

“I find the process of booking with River Voyages to be very easy. Cruise concierge Dominic Crockatt is very helpful in getting us the type of holiday we are looking for.”

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Posted 7 years ago

River Voyages is rated 4.8 based on 1,974 reviews