River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Friendly staff, lovely boat, everything perfect.”

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Posted 8 years ago

“I dealt again with Emma, who helped us with a cruise earlier this year. She was very thorough, and very patient working through just what we wanted from our cruise. It was more like talking things through with a good friend than talking to a rep.”

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Posted 8 years ago

“Excellence manifest in all facets of this transaction.”

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Posted 8 years ago

“Emma was very friendly and helpful. She managed all my questions very efficiently”

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Posted 8 years ago

“The service was efficient and friendly, with the minimum of fuss.”

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Posted 8 years ago

“Emma from River Cruises/ Cruise 118 was particularly helpful. See was able to lead me through a detailed booking process without seeming bored or frustrated. Well done Emma”

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Posted 8 years ago

“Friendly, efficient and helpful service”

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Posted 8 years ago

“I found Helen most helpful and understanding of our particular needs, and in particular for things she suggested might be helpful (my husband has Parkinson's). We are looking forward to this long-awaited river cruise on the Duoro.”

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Posted 8 years ago

“Gillian as previously given us outstanding service prompt replys very knowledgeable and excellent telephone manner .”

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Posted 8 years ago

“Emma Gray, Cruise Concierge, very clear, polite and helpful. Also her colleague, Erin Madine, Only blip so far we received an email confirmation - which I now know is a copy from Riviera to River Voyages. The information on this confirmation appeared to have several discrepancy, ie my address, total cost, telephone number, etc. I telephoned you office and was assured this is only a copy of details which you receive. Would be better if I had not received copy of email as this caused much confusion. Hopefully now all sorted by Sophie at your offices.”

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Posted 8 years ago

“Excellent service from Susan and Gill. Good info provided and when we got a confirmation call we had been given a £600 discount from Avalon, plus a case of wine. Booking process was very easy, concierges were very helpful and friendly. I hope the service on the river cruise is as good! :)”

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Posted 8 years ago

“Excellent customer information and good price, I hope the cruise will be as good”

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Posted 8 years ago

“Got what I asked for, and given info that I had not thought of to ask”

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Posted 8 years ago

“The experience was a good one.Both ladies that i spoke to were a credit to your company.They were Emma and Erin,who were absolutely on the money.Both had a lovely attitude,and great knowledge of their subject.If the cruise is as good as this there will be no complaints.Thanks.Martin Battishill”

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Posted 8 years ago

“We have dealt with river voyages before and have always found the service excellent .We have always dealt with Sandie Collier who goes above and beyond and is so helpful.”

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Posted 8 years ago

“Spoke to Sandie and Caroline whilst booking the cruise. Both were extreemly helpful and answered all of our questions satisfactorily. If the rest of the booking procedure and the cruise itself are as good, we will be very happy customers.”

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Posted 8 years ago

“Efficient handling of my requirements and very clear explanations. Very pleasant concierge. Made me feel that I was important to the company.”

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Posted 8 years ago

“I wanted to book a river cruise over Christmas at very short notice, I spoke to Maura and gave her the details of what we would like, she could not have been more helpful and went out of her way to find something for us which I booked.”

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Posted 8 years ago

“Susan Burton was helpful & responsive without being pushy! She ALWAYS phoned back with requested information when she said she would”

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Posted 8 years ago

“Full information, helpful and efficient, made to feel special”

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Posted 8 years ago

River Voyages is rated 4.8 based on 1,974 reviews