River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Keeled was very helpfull and dealt with my query. She also was able to arrange an upgraded cabin for us and booked our extra tours quickly and efficiently. I’ve been very impressed with both Kelley and earlier Claire.”

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Posted 5 years ago

Thank you for your lovely feedback! It's great to hear that you are pleased with the excellent service that you have received from Keeley & Claire. Have a lovely holiday!

Posted 5 years ago

“Could not have asked for better service. All queries were very quickly and efficiently dealt with.”

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Posted 5 years ago

Good Afternoon Mrs Evelyn Joyce Davidson, Thank you for your five star review and your kind words about our efficient concierges from River Voyages. We hope you have a wonderful holiday!

Posted 5 years ago

“Donna Worsnip quickly assessed me and my needs and preferences. I hope her recommendation which I have taken up matches my expectations.”

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Posted 5 years ago

Hello Mrs Stella Hollis, Thank you very much for your brilliant feedback. It's a pleasure to hear that you are happy with the service that you have received from Donna. She is an asset to the River Voyages and Six Star Cruises team and this will be passed back to her manager. Have an excellent time on your cruise and thank you once again for booking.

Posted 5 years ago

“I had a query about timing. Sophie Milligan answered it quickly and efficiently. It was a pleasure to talk to her.”

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Posted 5 years ago

Good Afternoon Graham Mitchell, Thank you for your 5 star review and special mention to Sophie Milligan. She is an asset to the River Voyages team and will be recognised for this. Have a fantastic holiday!

Posted 5 years ago

“Sophie was so very helpful with all my questions and organised our car parking for the airport. Thank you very much.”

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Posted 5 years ago

Good Evening, Many thanks for taking the time to review the helpful service that your have received from our concierge Sophie who assisted with your car parking. We hope you have a lovely time on your holiday!

Posted 5 years ago

“Very pleased with the experience of booking with River Voyages so far.”

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Posted 5 years ago

Good Afternoon Mrs Julie Rees, Thank you for your feedback and 5 star review on River Voyages. We hope you have a fantastic cruise and we look forward to hearing from you again in the near future.

Posted 5 years ago

Author didn't leave any comments.

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Posted 5 years ago

“A huge thank you to Keelty Dagriffa for the way she handled my queries today. She is very professional, pleasant and polite and a great asset to your company. It was an absolute pleasure speaking with her.”

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Posted 5 years ago

Good Evening, Thank you very much for your 5* feedback. It's a pleasure to hear that you are pleased with the professional, pleasant and polite service that Keeley has provided you when assisting with your booking. Keeley is a credit to our team. Please be assured that Keeley's hard work will be recognised for the service that she has provided. Have a lovely time on your cruise!

Posted 5 years ago

“I was very impressed with the way Keeley Degriffa dealt with all my queries. She was thorough, pleasant and polite, making sure that all my concerns were dealt with.”

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Posted 5 years ago

Good Afternoon Paul, We would like to take this opportunity to thank you for choosing to book with River Voyages and taking the time to review the pleasant and polite service that Keeley Degriffa has provided you. We hope you have a fantastic time on your holiday!

Posted 5 years ago

“Thank you for all your help in booking my cruise. Whenever I phoned up with queries the staff were always very helpful, and understanding.”

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Posted 5 years ago

Thank you so much for your excellent feedback. It's lovely to hear that you are pleased with the helpful and understanding service that you have received from ourselves. We work extremely hard here River Voyages so it's always a pleasure to hear that our hard work has been recognised. We hope you have a brilliant time on your holiday.

Posted 5 years ago

“Many thanks to Danielle for getting in touch, regarding walking tour in Prague, and the follow up info. And your understanding patience. Brilliant. J Buckeridge”

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Posted 5 years ago

Good Evening John Buckeridge, Thank you for your kind feedback. It's a pleasure to hear that you are pleased with the excellent service that Danielle has provided you. We work extremely hard here at River Voyages to ensure that we provide an exceptional service to our customers every time, so it's always a pleasure to hear that our hard work has been recognised. Thank you again for choosing to book with River Voyages.

Posted 5 years ago

“Amazing!!!!!”

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Posted 5 years ago

Hello Mrs Jacqueline Parker, Thank you very much for your acknowledgement. We are so pleased that you are happy with our service. We wish you a lovely holiday!

Posted 5 years ago

“Many thanks to your agent Danielle who provided all the information I requested and more.”

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Posted 5 years ago

Dear Bill H, Thank you for your 5* feedback. It's great to hear that you are pleased with the service that Danielle has provided you when assisting with your booking. We hope you have a lovely holiday.

Posted 5 years ago

“Thank you Sophie Milligan. Very helpful and soon sorted out my concerns. All the the people at River Cruises that I have dealt with so far have all been so helpful and kind. Looking forward to our holiday.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you very much for your review. It's wonderful to hear that you are happy with the helpful and kind service that you have received from our concierge Sophie Milligan. It's very satisfying to hear that you are pleased with the service that you have received from ourselves. We hope you have a lovely time on your holiday!

Posted 5 years ago

“Mark, the agent, was extremely helpful and gave us all the infoormation we needed to be able to make a decision. He even picked up a chat with me when I was looking to see if there were still spaces available for our friends. Excellent service.”

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Posted 5 years ago

Dear Mrs Jean Rogers, Many thanks for your feedback. It's wonderful to hear that you are happy with the extremely helpful and excellent service that Mark has provided you. We would like to thank you for choosing to book with River Voyages and we hope you have a brilliant time on your cruise!

Posted 5 years ago

“Please forward this email to your management team regarding the service my wife and I have receive from Erin at River Voyages / Six Star Cruises. We have booked cruises 3 cruises through her 1 in July 2018, 1 in September 2019 and 1 in September 2020 and each time here service has been as we said in our email she is simply AMAZING. She is a credit to your company.”

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Posted 5 years ago

Good Evening, Many thanks for taking the time to review the fantastic service that our concierge Erin has provided you when assisting with your booking. It's a pleasure to hear your high recommendation. We would like to wish you a fantastic time on your cruise!

Posted 5 years ago

“Spoken to Keeley Degriffa this morning about an existing booking. Really helpful and attentive.”

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Posted 5 years ago

Dear Ken, We would like to take this opportunity to thank you for choosing to book with River Voyages and taking the time to review the helpful and attentive service that Keeley has provided you. Have a fantastic time on your holiday!

Posted 5 years ago

“Excellent service from Keeley Degriffa Will book with you in future Many Thanks”

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Posted 5 years ago

Good Afternoon, Thank you very much for your brilliant feedback. It's a pleasure to hear that you are happy with the service that you have received from Keeley Gegriffa. Have an excellent time on your cruise!

Posted 5 years ago

“customer serivce very good”

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Posted 5 years ago

Good Afternoon Terry Smyth, Thank you for your five star review and your kind words about our efficient concierges in the Customer Service Team. We hope you have a wonderful holiday!

Posted 5 years ago

“excellent service, polite,knowledgeable and friendly. better price than direct with provider. thank you Erin.”

Helpful Report

Posted 5 years ago

Thank you for your lovely feedback! It's great to hear that you are pleased with the excellent service that you have received from Erin. Have a lovely holiday!

Posted 5 years ago

River Voyages is rated 4.8 based on 1,974 reviews