River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The representative we dealt with was having a bad day. Firstly we were asked to pay extra for two additional days in Prague but we pointed out that the stated itinerary included two days in Prague. Secondly we were told that we had to pay an extra £50 for our transport to the airport as we were seven miles over the limit of 100 miles. When we said that there was no mention on the website of this limit the £50 was not added. Finally we asked about the possibility of staying at hotel the night before our flight and were offered two hotels at £65 per person per night. This was declined as we could find on "Holiday Extras" a double room in a good hotel for under £65 for two people. A disappointing experience.”

Helpful Report

Posted 5 years ago

Dear Mrs Booth we are sorry to hear you are disappointed with your booking experience, Gillian is a highly experienced sales concierge and advised correctly that there is an additional cost for the extra mileage which we paid for , with regards to your hotel we have a policy of only booking tried and tested 4* hotels as a minimum standard. Once again thank you for your feedback, we welcome feedback whether positive or not as that helps us to address areas of concern. Please do not hesitate to contact us should you wish to discuss this matter further.

Posted 5 years ago

“Keeley was very helpful explained everything and confirmed information with Viking if she wasn't sure.”

Helpful Report

Posted 5 years ago

Thank you for your review, here at Cruise 118 we strive to give the best possible service and appreciate your feedback. I am so pleased Keeley was able to assist you with your booking explaining everything regarding Viking. Thank you again for your booking,

Posted 5 years ago

“Thankyou for your all your services. Very professional and informative. I am very happy with river voyages and it’s personnel.”

Helpful Report

Posted 5 years ago

Thank you for your 5 star review. I am so pleased our cruise concierge assisted you with your booking. We wish you a very happy sailing from all of us at River Voyages.

Posted 5 years ago

“My call to River Voyages today was dealt with by Keeley. I called to pay for my holiday in October. Keeley went through all my booking details to make sure flights and passport information were correct. Keeley also explained when the tickets would be sent out and confirmed that the door to door service would be in touch a few days before we leave. Although I have all my details online I was reassured that when Keeley checked them everything was in order. Very friendly and professional as was my previous bookings with River Voyages (Sue). Thank you.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your 5 star review and great feedback on the helpful Keeley. We are very pleased to hear she provided you with such efficient and professional service. We hope you have a wonderful cruise!

Posted 5 years ago

“Sue was very polite and patient.”

Helpful Report

Posted 5 years ago

Thank you so much for your review, I am so pleased Sue was able to assist you with your booking. Thanks again for booking with River Voyages.

Posted 5 years ago

“So friendly and helpful and meeting all our needs....first class.”

Helpful Report

Posted 5 years ago

Dear W. Pip Smith, Thank you so much for your feedback. It's brilliant to hear that you are pleased with the helpful and friendly service that you have received from ourselves. Have a wonderful time on your cruise!

Posted 5 years ago

“Sophie Milligan was very pleasant and helpful and dealt with my requests efficiently.”

Helpful Report

Posted 5 years ago

Dear Anne Taylor, Thank you for your 5* review. It's a pleasure to hear that you are happy with the pleasant and helpful service that Sophie Milligan has provided you. We hope you have a great time on your holiday!

Posted 5 years ago

“Sophie Milligan so helpful could not do enough. So looking fwd for Danube river cruise”

Helpful Report

Posted 5 years ago

Hi Linda Olbison, Thank you for your feedback. It's wonderful to hear that you are pleased with the helpful service that our concierge Sophie Milligan has provided you when assisting with your booking. Have a brilliant time on your Danube River cruise!

Posted 5 years ago

“Very easy person to talk to and book a holiday with. All demands met.”

Helpful Report

Posted 5 years ago

Hi Mrs Avril Suzanne Orrill, Many thanks for taking the time to review the service that you have received from ourselves. We hope you have a brilliant time on your cruise!

Posted 5 years ago

“Very helpful and knowledgeable . Great to be told any problems just phone back.”

Helpful Report

Posted 5 years ago

Good Afternoon Mrs Avril Suzanne Orrill, Thank you very much for your review. It's great to hear that you are happy with the helpful and knowledgeable service that you have received from ourselves. Have a superb time on your holiday!

Posted 5 years ago

“From our Pick up at our home to the ship and the whole experience was amazing. The welcome on board and our departure made the whole experience one we want to have again. The food was awesome, food to suit everyone’s taste, the choices were outstanding, the presentation of the food picturesque. This was an outstanding experience for us both of us.”

Helpful Report

Posted 5 years ago

Thank you so much for your wonderful review. It's fantastic to hear that you had a lovely time on your cruise. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. We hope to assist with your bookings in the future.

Posted 5 years ago

“Thanks to Sophie Milligan during our telephone conversation today. Very helpful and efficient”

Helpful Report

Posted 5 years ago

Thank you so much for your 5* feedback! It's wonderful to hear that you are pleased with the helpful and efficient service that Sophie Milligan has provided you. We wish you a fantastic time on your cruise!

Posted 5 years ago

“FRIENDLY AND EFFICIENT”

Helpful Report

Posted 5 years ago

Hello Vivien Nell, Thank you for your review. it's a pleasure to hear that you are pleased with the friendly and efficient service that you have received from ourselves. We hope you have a fabulous time on your cruise!

Posted 5 years ago

“My enquire was handled in a very helpful and positive manner all questions answered promptly”

Helpful Report

Posted 5 years ago

Good Evening, We would like to take this opportunity to thank you for choosing to book with River Voyages and taking the time to review the helpful and friendly service that you have received from ourselves. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“My call was dealt with by Keele Degrffa.She was very pleasent and efficient. All my queries where answered, She could not have been more helpful.”

Helpful Report

Posted 5 years ago

Hello Mrs W Williams, We would like to thank you for your lovely feedback. It's a pleasure to hear that you are happy with the pleasant and efficient service that Keeley Degriffa has provided you. We hope you have a fantastic time on your cruise!

Posted 5 years ago

“Hi we would like to forward a review on your staff when booking a river cruise we found your rep very helpful and diligent plus pleasant in finding a suitable cruise for us namely gill stark a credit to your company thank you”

Helpful Report

Posted 5 years ago

Thank you very much for your fantastic feedback. It's a pleasure to hear that you are happy with the very helpful service that you have received from our concierge Gill Stark. We would like to wish you a fantastic time on your cruise!

Posted 5 years ago

“we would like to forward a review on your staff when booking a river cruise we found your rep very helpful and diligent plus pleasant in finding a suitable cruise for us namely gill stark a credit to your company thank you”

Helpful Report

Posted 5 years ago

Thank you so for you feedback. It's great to hear that you are happy with the helpful and pleasant service that our concierge Gill Stark has provided you when assisting with your booking. We hope you have a lovely time on your cruise!

Posted 5 years ago

“Excellent service from Emma. She was determined to get us a suitable holiday and she did!”

Helpful Report

Posted 5 years ago

Good Afternoon, Many thanks for your feedback. It's fantastic to hear that you are pleased with the excellent service that you have received from our concierge Emma who assisted with your booking in a helpful manner. We would like to wish you a fantastic time on your cruise!

Posted 5 years ago

“Prompt, accurate efficient service from Sophie Milligan”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your kind review and special mention to the efficient Sophie Milligan. We hope you have a fantastic cruise!

Posted 5 years ago

“From original booking to final payment the client personal service was excellent. Will book with this company again.”

Helpful Report

Posted 5 years ago

Hello David M, Thank you very much for your feedback. It's great to hear that you are pleased with the excellent service that you have received from ourselves. We hope you have a wonderful time on your cruise!

Posted 5 years ago

River Voyages is rated 4.8 based on 1,974 reviews