River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sue Thomas was extremely helpful and checked every detail before booking the trip. A very pleasant and helpful lady. We would book again with River Voyages”

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Posted 7 years ago

“The booking process was simple and straightforward. All my questions were answered to my satisfaction.”

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Posted 7 years ago

“I explained what I was after and asked several questions. Sue made contact with the tour company and came back with the options available. We were given a price which would fit in our budget and we booked later that afternoon our trip will start at the end of Sept. All questions were answered and Sue will keep chasing for the upgrade hotel at the end which she will keep us updated on. This will be the fourth trip we have booked with River Voyages. One river cruise and stay. One tour of India, one trip to the Caribbean and this last trip a tour of South Africa”

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Posted 7 years ago

“Everything was handled efficiently but friendly.”

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Posted 7 years ago

“The build up was great with very helpful advice from Sue Burton and Erin Madine. The price was fine and so off I went down the Duoro. Trouble was that the Cruise line was French and I was the only Brit on board - as I discovered on the coach from the airport to the boat. No one else spoke English! By mere luck there was a great group of English speaking Canadians on board who "adopted" me. Would have thought that Susan or Erin would have warned me. But luck held and the Cruise was great. Be careful to check nationality when booking!!”

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Posted 7 years ago

“staff very helpful.”

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Posted 7 years ago

“The agent could not do enough for me and also gave me the best price for the same cruise that was available from from other operators would definitely recommend this company”

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Posted 7 years ago

“Impressively comprehensive information and advice. Hope the holiday will match up to the agents efforts”

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Posted 7 years ago

“Good experience - very personal attention to our needs - not "pushy" - would recommend.”

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Posted 7 years ago

“Gill was most helpful and very pleasant.”

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Posted 7 years ago

“Erin went out of her way to help us find a suitable cruise, at the best price, with extras thrown in. Travelling at unsociable hours, and having to change planes, is a real problem for us, and Erin found us direct flights at suitable times. She also phoned back when she said she would and the company's website is geared up to follow up your enquiry quickly. We will book our next river cruise through you.”

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Posted 7 years ago

“Following our disappointment at the collapse of the tour company we had booked with, we are now booked on another river cruise. A big thank you to Dom Crockatt for his assistance. Better luck this time!”

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Posted 7 years ago

“Erin, our "concierge", was pleasant, helpful and efficient. She found what we wanted quickly and gave good advice. We are now looking forward to our river cruise - in September 2018!”

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Posted 7 years ago

“Your concierge spent a lot of time helping me and phoned back when she said she would”

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Posted 7 years ago

“Thus far I have only booked the cruise, If the standard of service is a good from here in I shall be well pleased.”

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Posted 7 years ago

“Our first river cruise, so we phoned River Voyages as they have access to many different cruise companies. Simon was very helpful explaining the different categories of cruise, and found us an option in our preferred dates for a Danube cruise. Phoned back later the same day to accept and Sue took our details and confirmed our booking. Two days later, we now have our flights booked as well - all sorted - very efficient!”

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Posted 7 years ago

“A helpful and polite person who was able to answer all our questions. The only confusing aspect was receiving your invoice and Riviera's invoice showing different costs.”

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Posted 7 years ago

“Simon was very knowledgeable and helpful.”

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Posted 7 years ago

“Emma Gray my Concierge was very lovely made me feel settled and happy she understood what my requirements were, and we are no looking forward to the trip”

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Posted 7 years ago

“Emma was fantastic . Professional , knowledgable , helpful and friendly . Nothing seemed too much trouble and Emma always did what she said she would do whether it was finding specific information from the cruise line or calling back at the promised time . Thank you so much Emma , accredit to River Voyages . We all use you again .”

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Posted 7 years ago

River Voyages is rated 4.8 based on 1,974 reviews