River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good first time experience - I will definitely consider using River Voyages services again Many thanks”

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Posted 8 years ago

“Looked after from start to finish! Excellent!!”

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Posted 8 years ago

“Erin was excellent in answering all questions and putting together the cruise.”

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Posted 8 years ago

“Responses from Simon were particularly helpful, particularly as he offered flexibility while information was gather by me.”

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Posted 8 years ago

“Friendly, efficient and very helpful”

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Posted 8 years ago

“A wonderful holiday. The service was excellent with all the little extras that make a perfect holiday. Well thought out, the guides were very knowledgeable and the receivers used made it so easy to hear even if you lagged behind a little. Good food, good accommodation, good service, what more could you want. Well done.”

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Posted 8 years ago

“that must be a joke, i am certainly not happy with the service. two days after booking a river cruise, receiving an email from the manging director with offers several hundred pounds cheaper than we paid just two days before, and when approached they refused a refund to cancel the cruise, very poor.service.”

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Posted 8 years ago

Dear Mr Phillips Firstly, I apologise for the time it has taken to reply. As a customer focused company feedback whether good or bad is extremely important to us, as it is only on the receipt of information such as this we can assess and improve the services that we offer. I am sorry that you are not happy with the service you have received and I apologise if after booking, a cheaper deal became available. We deal with fluid pricing in that any of our suppliers can change their offers at any time. I can however understand your frustration with the situation. I hope you have a lovely holiday, if you have any further queries please do not hesitate to get in touch. Yours Sincerely Customer Relations Department. River Voyages

Posted 8 years ago

“Very friendly,helpful advice by Sue Thomas. Would definitely recommend Rivervoyages.”

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Posted 8 years ago

“Everything”

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Posted 8 years ago

“Excellent advice”

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Posted 8 years ago

“excellent service the most helpful I have come across in a long time felt your agent Sue Thomas was really doing her best to accommodate our needs/requests rather than just selling us a holiday.”

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Posted 8 years ago

“Clear and concise. A very pleasant and helpful concierge”

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Posted 8 years ago

“The service I received from River Voyages was excellent.”

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Posted 8 years ago

“The two representatives we spoke to Emma Grey and Helen Conway were both knowledgeable, very helpful, and guided us to the Danube cruise that we are looking forward to”

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Posted 8 years ago

“Erin couldn't have been more helpful in looking for a good deal for us. This is our first time cruising and she guided (not pressured!!) us to a cruise which would suit us. If the cruise is as good as Erin - we're going to have a great holiday.”

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Posted 8 years ago

“Very friendly and helpful staff with good choice of offers and keen pricing.”

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Posted 8 years ago

“By giving me good price.”

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Posted 8 years ago

“The salesperson was Simon. He was very helpful in sorting out a different flight route which meant we could leave home at 07.00 instead of 02.30. Without his ability to find the alternative flight we would not have booked. He was very detailed as to our programme including the transfers. We a little concerned that our deposit was paid into an unrecognised account however our concern was resolved by Avalon who confirmed the booking inour names.”

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Posted 8 years ago

“Emma Grey was very helpful and answered all our quiries promptly”

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Posted 8 years ago

“Your rep. (Emma Gray) was friendly, helpful and efficient. The whole process was very easy.”

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Posted 8 years ago

River Voyages is rated 4.8 based on 1,974 reviews