River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm naturally happy”

Helpful Report

Posted 7 years ago

“Very pleasant chap on the phone, thorough and polite and made sure I understood fully before taking payment for my trip. I have not had the need to contact him again but I have his number should any queries arise”

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Posted 7 years ago

“I booked for a third time with emerald Who is part of river voyages and every time they have been so friendly and nothing a bother for them .”

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Posted 7 years ago

“Susan dealt with my difficult enquiry, quickly and efficiently and found us a river cruise we are very much looking forward to.”

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Posted 7 years ago

“Our telephone concierge Emma listened very well and was extremely helpful in finding a cruise to meet our specific needs.”

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Posted 7 years ago

“I have been on the emerald sun twice on the Danube so thought we would try France next year because both cruises were fantastic.”

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Posted 7 years ago

“We experienced our river cruise with Emerald Waterways in April this year. We did our booking through yourselves and was so highly delighted with the experience. Erin was so very helpful - we were kept up to date with everything that needed to know. We were so confident with River Voyages and their service that we have booked again with yourselves on another Emerald Cruise next year.”

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Posted 7 years ago

“I as very happy with the original booking- courteous and efficient. However, VERY disappointed with the outcome of my complaint viz a viz the cost of the cruise compared to my friend's booking!”

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Posted 7 years ago

“your staff are always helpful professional and want to please”

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Posted 7 years ago

“Excellent service from Erin. She seemed very knowledgeable and answered all my questions satisfactory.”

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Posted 7 years ago

“GillStark made the booking easy for us.Very helpful”

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Posted 7 years ago

“Gillian, the travel concierge, was extremely patient and very helpful. We were kept informed each step of the booking.”

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Posted 7 years ago

“Very pleased with Simon's organisation of our cruise. He made the whole business easy for us.”

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Posted 7 years ago

“The booking system was very informative and helpful, all due to Erin.”

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Posted 7 years ago

“Sue provided a very good service at a good price.”

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Posted 7 years ago

“Really helpful and friendly service coupled with in depth knowledge of all the information and facts on the cruise we wanted.”

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Posted 7 years ago

“I've booked with yourselves a few times. Every cruise concierge is always helpful. I've latterly booked with Erin Madine who provides excellent service.”

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Posted 7 years ago

“Such friendly and helpful service”

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Posted 7 years ago

“Could of been happier with a better deal”

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Posted 7 years ago

“This will be my first river cruise. I spoke to a lady called Sue who was full of information and tips. There was a choice of cabins and she helped me decide which one to pick. It was also good to hear she had used the company we are using. I would certain l y use River Voyages again.”

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Posted 7 years ago

River Voyages is rated 4.8 based on 1,974 reviews