River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We are extremely grateful for the professional and helpful way that Helen guided us. Her responses and returning of calls were always very prompt, the information she gave was thorough and to the point, she did not pressurise us, but made our options very clear. All in all, we felt that the service was superb, and that we cannot recommend it too highly.”

Helpful Report

Posted 6 years ago

Thank you for your review Stephen Cox. I am so pleased that Helen was able to assist you with your booking, returning your calls as agreed and providing all the information that you required. Thank you again for booking with River Voyages.

Posted 6 years ago

“My colleague did most of the booking and was quoted a price of £1399, after some discussion this was dropped to £1379. Our invoices came through showing £1399 and had to be amended. I phoned and spoke to another assistant who quoted me a price of £1369 - surely the same price should be quoted for all travelers?”

Helpful Report

Posted 6 years ago

Thank you for your review Miss Brenda Hanora Newman. Cruise lines can price their holidays based on a 'lead in price' and this can be fluid pricing based on demand. As a cruise retailer we are restricted by this have to quote as per the cruise line price at that time, however the price can change at any point of the day, as a direct result of customer demand. I apologise if we did not send your paperwork correctly the first time round. Thank you very much for getting in touch with us and thank you for your booking.

Posted 6 years ago

“simon was very helpful explained different cruises as not experienced river cruises at all previously very polite friendly and options available”

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Posted 6 years ago

Thank you for your review Mr Neville Richard Burnett. I am so pleased Simon was able to assist you with your booking and explained different cruises for you providing different options. Thank you again for booking with River Voyages.

Posted 6 years ago

“We are very pleased the way Helen has advised us about the cruise in a very professional and pleasant way, spoke very clearly and gave us time to make up our minds.”

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Posted 6 years ago

Thank you for your comments about Helen and the way she advised you about your cruise holiday in a very professional and pleasant manner. Thanks again for booking with River Voyages.

Posted 6 years ago

“Excellent”

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Posted 6 years ago

Thank you for your review. Kind regards River Voyages

Posted 6 years ago

“Emma Gray was exceptional at trying to get us the river cruise we wanted from the Airport we wanted. She offered valuable insight into cabin position and the coatings while on board. We were also made aware of gratuities and bistro bookings. Very happy and will use her again if cruising another time.”

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Posted 6 years ago

Thank you for your review. I am so pleased that Emma was able to assist you with your booking. Thank you again for booking with River Voyages.

Posted 6 years ago

“Provided information required instantly”

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Posted 6 years ago

Thank you for your enquiry Anne Woodhead. I am so pleased our Cruise Concierge were able to assist with your booking. Thank you again for booking with River Voyages.

Posted 6 years ago

“Very helpful and excellent staff”

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Posted 6 years ago

Thank you for your review Mr Stewart Thomas Kermeen. I am so pleased our concierge team have assisted you with your booking. Thank you again for booking with River Voyages.

Posted 6 years ago

“Hi Erin, every thing went like clockwork, Fabulous, we would recommend Emerald cruises .The accommodation, facilities, Food was superb. And the crew were there to please, always greeted with a smile nothing was to much trouble.GOLD STAR.And thank you for all your help in organising our trip.”

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Posted 6 years ago

Many thanks for taking the time to write a review with your kind comments about Erin. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent and, so it is always a pleasure to hear that our hard work has been recognised. Please be assured that Erin will be recognised for the service he has provided.

Posted 6 years ago

“Excellent service, clear and concise made booking our cruise very easy. Our concierge Gillian was very helpful and friendly.”

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Posted 6 years ago

Thank you for your review Mr Russell William Manley. I am so pleased Gillian assisted you with your booking with excellent customer service. Thank you again for booking with River Voyages.

Posted 6 years ago

“Quick reply to a query and good contact thereafter - can't fault Helen who did a booking for us in the end.... our first river cruise”

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Posted 6 years ago

Thank you for your review Mr Stuart Gross. I am so pleased that Helen assisted you with booking your first River Cruise. Thank you for your booking.

Posted 6 years ago

“Easy to talk to, helpful, and informative.”

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Posted 6 years ago

Thank you for your review Miss Linda Rose Ivison. I am so pleased that we were able to assist you with your booking and you found your cruise concierge to be helpful and informative.

Posted 6 years ago

“Excellent service - Gillian is very attentive..and always there when you want something.”

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Posted 6 years ago

Thank you for your review Mr David Hutchison Morley. I am so pleased that Gillian was able to assist you with your booking. Thank you again for booking with River Voyages.

Posted 6 years ago

“This is the first time I have used the services of River Voyages and I must say how impressed I am with the courteous and efficient service I have received. All my questions and queries were answered in a prompt manner allowing me to make decisions on the holiday. I have already recommended (Sue Thomas) to several friends.”

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Posted 6 years ago

Thank you for your review Mr Paul Roger Acres. I am so pleased that Sue Thomas was able to assist you with your booking, answering all your questions and queries promptly. It's great to find out that you are recommending Sue to your friends. Thank you for booking with River Voyages.

Posted 6 years ago

“Took time to find a suitable cruise for me and my sister-in-law.”

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Posted 6 years ago

Thank you for your review. I am so pleased that the concierge was able to help you find your ideal cruise for yourself and your sister in law, I hope you both have a wonderful time. Thanks again for choosing River Voyages

Posted 6 years ago

“ten out of ten for everything !”

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Posted 6 years ago

Thank you Mrs Stephens for your review. I am so pleased that you found our concierge to be 10 out of 10, we couldn't ask for anything better. Thanks again for choosing River Voyages.

Posted 6 years ago

“Very helpful and friendly staff everything was explained so that we knew what we were getting and were given other options to make sure we were happy. Good work.”

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Posted 6 years ago

Thank you Mr Snow for your review. I am so pleased we were able to assist you with your booking and ensure you were happy with everything. Its a pleasure to have you book with us. Thanks again for booking with River Voyages.

Posted 6 years ago

“Matched price of a competitor”

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Posted 6 years ago

Thank you Mr Graham Charles Anthony for leaving a review. I am so pleased that we were able to assist you with your booking, we won't be beaten on price. Thank you again for your booking.

Posted 6 years ago

“ALLWAYS HELPFUL NOTHING TO MUCH TROUBLE”

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Posted 6 years ago

Thank you so much for you review. I am so pleased we were able to assist you with your booking. Thank you again for booking with River Voyages.

Posted 6 years ago

“The booking staff were exceptionally helpful, courteous and friendly.”

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Posted 6 years ago

Thank you for your review about the helpful, courteous and friendly service you have received from our concierge. Thank you for choosing River Voyages.

Posted 6 years ago

River Voyages is rated 4.8 based on 1,974 reviews