River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Write Your review

Tell us how River Voyages made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My first choice was fully booked, but Gillian suggested an alternative which was very suitable.”

Helpful Report

Posted 6 years ago

Good Afternoon, Thank you for taking the time to leave your wonderful feedback regarding your booking with Gillian and we hope you have lovely time on your River Voyages holiday. We hope to assist with your bookings in the future!

Posted 6 years ago

“Very helpful and a quick response to my enquiry.”

Helpful Report

Posted 6 years ago

Thank you for your lovely review. It's great to hear that you are happy with the helpful service that your have received from River Voyages. We wish you a wonderful time on your cruise!

Posted 6 years ago

“Booking made by telephone excellent services answered all questions would give 5 stars if it worked”

Helpful Report

Posted 6 years ago

Hello, Thank you for review on the service that you have received from ourselves. I am glad that the concierge found you a great deal. Thank you again for choosing River Voyages.

Posted 6 years ago

“This is the second time Helen Conway has arranged a river cruise for my wife and I and on both occasions we felt she handled the situation with great efficiency and in a personal manner that made us feel special. The first cruise turned out to be a great success and we are looking forward to the next one in Sept. 2019. I would have no hesitation in recommending River Voyages to anyone interested in having all the hard work of organisation done for them.”

Helpful Report

Posted 6 years ago

Thank you Mr Peter Randall for your 5 star review. Helen is one of our most knowledgeable River Voyage Concierge, I am so pleased that she went the distance and booked you on the perfect cruise. We are never beaten on price and aim to deliver a remarkable service. Thank you again for your booking.

Posted 6 years ago

“This is the second river cruise we have booked through River Voyages and Emma Gray has guided us through the booking process both professionaly and personally on both occasions. Emma is a great ambassador for the River Voyages brand.”

Helpful Report

Posted 6 years ago

Thank you Mr Charles Driscoll for booking with River Voyages. We are so glad that you are happy with the helpful and friendly service that you have received from Emma. We wish yourself and your family a wonderful time on your cruise!

Posted 6 years ago

“Great service and fantastic staff all very helpful”

Helpful Report

Posted 6 years ago

Good Afternoon Mr Steve Gary Chambers, Thank you for reviewing the fantastic and helpful service that you have received from ourselves. We hope you have a lovely time on your cruise!

Posted 6 years ago

“Our contact person Sue T. was professional, well-informed, reliable, quick to respond, easy to get hold of and, above all, friendly. If our trip next summer is of a similar standard we'll be very happy indeed!”

Helpful Report

Posted 6 years ago

Thank you Paul W for you kind review. We are so pleased that you are happy with the professional, well - informed and reliable service that you have received from Sue T. It's very satisfying to hear your kind comments on the excellent service that you have received from Sue. We hope you have an excellent time on your cruise next summer!

Posted 6 years ago

“We have just completed our booking with River Cruise. Gill was very friendly and efficient. She made the booking and very easy, contacting me with uptodate information. This is a very important trip for the whole family and if it continues in this manner we will be extremely thankful. Merry Xmas Arthur King”

Helpful Report

Posted 6 years ago

Dear Arthur King, Thank you for your wonderful 5* review on the friendly and efficient service that you have received from Gill. We’re delighted that you’ve entrusted River Voyages with your holiday. We hope you and your family enjoy your River Cruise! We wish you a wonderful Christmas!

Posted 6 years ago

“Just a few comments on our New Zealand cruise. First, everything went perfectly smoothly. I had my doubts about the pick ups from the airport, ship or the hotels, but they couldn’t have been any easier. All drivers were on time and friendly. The shore excursions were very good and easy to find. Our hotel in in Auckland was fabulous. It couldn’t have been any better. So, on reflection, we both had a wonderful time. Thank you.”

Helpful Report

Posted 6 years ago

Hello, It's great to hear that your cruise to New Zealand was an amazing experience for you. And we are happy to hear that you enjoyed yourselves and everything ran smoothly. Thank you again for booking with River Voyages.

Posted 6 years ago

“I found Gill very friendly and efficient.She talked me through the booking and made it easy, ringing me back the following morning on time!, so that we could complete and book the cruise we wanted. She is a credit to your organisation.”

Helpful Report

Posted 6 years ago

Dear Mrs S Smith, Thank you for you wonderful feedback. We are so pleased that you have received excellent service from Gill. We’re delighted that you’ve entrusted River Voyages with your bookings. We hope you have a lovely time on your cruise!

Posted 6 years ago

“i booked our cruise over the phone, i spoke to helen who was very helpful we went through everything and she explained everything as we went along. so it was very easy with no problems. this is the second cruise we have booked with riviera and would not hesitate to book again. thanks helen”

Helpful Report

Posted 6 years ago

Dear Carole Irving, Thank you for your wonderful review on the service that you have received from Helen. We are so pleased that you are happy with the helpful service that Helen has provided you, explaining all aspects of your holiday. We’re delighted that you’ve entrusted Cruise 118 with your precious holidays. We hope you enjoy your Riviera Cruise & we look forward to hearing all about it, on your return!

Posted 6 years ago

“So pleased to talk with Gillian today as she sorted out a holiday for me fulfilling all my criteria. Very pleasant and efficient transaction thank you”

Helpful Report

Posted 6 years ago

Thank you for your positive review. I am glad to hear that Gillian was able to assist with your booking today in a professional manner. We hope you have a lovely time on your cruise.

Posted 6 years ago

“I am sending this e-mail to register my satisfaction with the assistance and persistance of your staff member Gillian. It may well be that I will be contacting you in the future regarding bookings.”

Helpful Report

Posted 6 years ago

We are glad to hear that Gillian were able to assist you with your booking. We are so glad that you are happy with the service that you have received from ourselves. We hope you have a lovely holiday!

Posted 6 years ago

“Excellent service, friendly efficient staff. Spoke to Sophie Milligan, who dealt with our booking payment and responded by email very quickly to a query.”

Helpful Report

Posted 6 years ago

Thank you for your positive feedback on the friendly and helpful service that you have received from Sophie at River Voyages. We wish you a wonderful time on your cruise!

Posted 6 years ago

“This is the 3rd year that we have asked your Cruise Concierge, Gillian Stark, to book a river cruise for us. Her approach and clarity during the booking process has been exemperary giving us confidence to continue using her as our point of contact with your company”

Helpful Report

Posted 6 years ago

Hi John Cowie, Thank you for taking the time to write such a lovely 5* review on our concierge Gillian Stark. It's very satisfying to hear your kind comments on the excellent service that Gillian has provided, making the booking process clear. We’re delighted that you’ve entrusted River Voyages with your precious holiday. We hope your cruise and we wish you Happy Holidays!

Posted 6 years ago

“Very helpful clear and easy to understand”

Helpful Report

Posted 6 years ago

Thank you for your lovely review on the helpful and clear service that you have received from ourselves. We wish you a wonderful time on your cruise!

Posted 6 years ago

“Hi I’ve booked quite a number of cruises with your Company, both Ocean & River ones, but of late mainly Viking ones. Emma Taylor always provided excellent customer service in the past, but when she was unavailable on one occasion, I was put through to Erin. I’ve continued to contact Erin either by e-mail or phone since then. She always deals with my query or request for a future cruise very promptly in a friendly & efficient way. She has excellent customer skills. As I dealt with customer issues for some time in the motor trade, I know how important Customer Service is. Unfortunately in this day & age, this is far from common. We always fly from Manchester Airport for our Viking cruises. As they only use Scheduled Airlines, we have to fly via a gateway airport which is a pain to somewhere in Europe. My partner decided that when we take our next Viking Cruise on 6th April next year (WOR-27056), we’d fly direct from Heathrow. We booked the cruise on 9th February this year on this condition. Then Viking decided to fly us via another airport to Athens. I rang Erin immediately & said we were far from happy. She spoke to Viking & was told BA wanted a stupid supplement to fly direct from Heathrow. Luckily she managed to sort this problem out at an additional cost of £50p.p. A great result Erin!!! As much as we enjoy all our cruises, particularly with Viking for both Ocean & River Cruises, we do encounter problems. I invariably e-mail Viking to air our concerns on our return & to be fair, Viking do recompense for this. On our return last month from our Danube river cruise from Bucharest to Budapest (WOR-15143), we encountered very low water levels & were unable to sail out of Bucharest & into Budapest which was disappointing. Viking did take care of us though, so on this occasion, I decided not to e-mail them. I did speak to Erin on our return & mentioned our issues on this cruise. She took it upon herself to contact Viking about this. Not only has Erin secured $500 OBC for our April cruise (WOR-27056), she’s also secured a Silver Drinks Package on our Elbe cruise on 1st July,19 (WOR-25312). Well done Erin!!!”

Helpful Report

Posted 6 years ago

Good Afternoon, Many thanks for taking the time to email us with your kind comments about Emma Taylor and Erin Madine. We appreciate your high recommendation of our concierge Emma Taylor and Erin Madine. It's a pleasure to hear that the girls assisted with your bookings in a helpful and efficient manner. Going above and beyond to find yourself the perfect cruises and resolving any issues that you encountered along the way. We are sorry that you encountered very low water levels on your Danube river cruise. It's great to hear that Erin was able to secure $500 OBC for your cruise in April and secure a Silver Drinks Package on your Elbe cruise in 2019. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. It is so rewarding to hear that our customers are happy with our service & we’re delighted that you’ve entrusted River Voyages with so many of your precious holidays. Once again sincere thanks for taking the time to contact us, please be assured that Emma and Erin will be recognised for the service that they have provided. We wish you Happy Travelling!!

Posted 6 years ago

“We always receive excellent treatment from the staff. The Riviera cruises are particularly good.”

Helpful Report

Posted 6 years ago

Good Afternoon Mrs Josephine Mary Innes-Lumsden, Many thanks for taking the time to review the excellent service that you have received from River Voyages. We appreciate your repeat business and wish you a lovely time on your cruise!

Posted 6 years ago

“Miss Emma Gray recommended both cruises to us. Both were wonderful trips! Well organised from start to finish. Our first cruise was the Rhine. We enjoyed the friendly staff, almost like family. And especially the cuisine! Every meal a pleasure. Entertainment seem to lack a little but after a full day sightseeing most people were a little tired. The seating arrangement we unfortunately inflexible and we did not want to ... rock the boat . . . change places. On the whole, we’ll do it again at a different time of year. Our second trip was in a newer ship with hot pool. Splendid, l went swimming every day. Staff pleasant, guests very sociable. On the whole the atmosphere more relaxed because there were no formal seating arrangements. Entertainment acceptable. We had a slight mishap with our ship but still enjoyed the cruise. Our last stay at the Mariott hotel was a little sad as it was at the other side of town. Even so there was a Mariott Hotel next to the river and easy accessible and would have made an unforgettable trip. We did enjoy our well organised river cruises and made lots of friends on the way and have positive memories. We went on numerous sea cruises but we loved the change and would not hesitate to enjoy the river voyage again.”

Helpful Report

Posted 6 years ago

Good Evening, Thank you very much, for your thumbs up! It is always so rewarding when customers are pleased with our service & come back to book again. It's a pleasure to hear your that you had a wonderful time on your trips with River Voyages. It sounds like you had a brilliant time! We appreciate you taking the time to review the service that you have received from Emma Gray and taking the time to provide ourselves with feedback from your trip. We look forward to assisting with your bookings in the future.

Posted 6 years ago

“The service we received has been wonderful, thank you very much.”

Helpful Report

Posted 6 years ago

Thank you for your positive review. I am glad to hear that we were able to assist with your booking. We hope you have a lovely time on your cruise.

Posted 6 years ago

River Voyages is rated 4.8 based on 1,974 reviews