River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service, Giiian was very informative and efficient.”

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Posted 8 years ago

“I was put through to a helpfull lady called Emma. This was our first European river cruise booking and we primarily wanted a Rhine trip within 2 months. She managed to book us on a suitable cruise even though all seemed to be booked up. Thanks for that making it a good start to our holiday.”

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Posted 8 years ago

“excellent help from Erin Madine”

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Posted 8 years ago

“Problems corrected very quickly so all is now fine.”

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Posted 8 years ago

Dear Mrs Jackson Thank you for your review, Here at River Voyages we strive to give the best possible service and appreciate your feed back. Please rest assured that we have looked into this matter for you, and I would like to apologise for the clerical error on your paperwork. Please do not hesitate to contact me if you have any further queries. Kind Regards Customer Relations

Posted 8 years ago

“After some confusion over airports your representative was a great help. Regards, Richard Catling”

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Posted 8 years ago

“Easy to book over the net and all queries promptly answered.”

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Posted 8 years ago

“Sue Thomas was very helpful. She managed to get us a great deal on our viking cruise. I have already passed her tel. no. to a friend of mine”

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Posted 8 years ago

“I still have unanswered queries, although getting many acknowledgement emails, no answers to my questions after 8 days.”

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Posted 8 years ago

“Jill was a fantastic help.”

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Posted 8 years ago

“I was very pleased with the service. The ideal holiday was found for us in a few hours whereas I had spent days looking for something suitable. I will certainly use the company again in the future. All the information we needed to book was quickly supplied and followed up.”

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Posted 8 years ago

“Great service, we were very late booking but that was no problem for the River Voyages team. Well done all.”

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Posted 8 years ago

“Extremely helpful. Listened carefully to my requirements and telephoned back as arranged with a suggestion that perfectly fitted my needs.”

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Posted 8 years ago

“So far been impressed with the attention and help given by Donna in helping us decide on the booking Regards Bryan anderson”

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Posted 8 years ago

“Excellent and patient representative Sue Thomas who provide the cruise which we required, recommend the Company only hope that Avalon perform to the same exemplary level.”

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Posted 8 years ago

“We were delighted with the service that we received from Helen Conway and her colleagues. She did everything in her power to help us find exactly what we wanted at a much more reasonable price than was offered by other companies for the same cruise.”

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Posted 8 years ago

“Excellent very informative, efficient and helpful.”

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Posted 8 years ago

“Excellent service by Simon Collinge he was thorough and very professional and had a delightful telephone manner”

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Posted 8 years ago

“The service so far has been very good, Erin was very helpful and got back to me as arranged. There was a difference between the iterinaries on river voyages site compared to Emerald waterways when I booked my trip on the Dutch waterways, so best to check before booking.”

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Posted 8 years ago

“Excellent”

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Posted 8 years ago

“First time I have booked a River Cruise. Helen was extremely helpful. Talked me through the voyage, making suggestions regarding best cabin to choose. Sorted my flights giving me timings & length of flight , even booked my seats & checked with airline as to whether my carry on bag would be allowed. It was a very pleasant easy experience . Thank you”

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Posted 8 years ago

River Voyages is rated 4.8 based on 1,974 reviews