River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gillian Stark should have wings & a halo. There is nothing like trying to book a holiday on line when you are of the Luddite generation to leave you with a headache & a lot of problems Not today, all my questions answered with kindness & patience. Thank you very much Gill, Regards, Bee.”

Helpful Report

Posted 5 years ago

Good Evening Bee Phelps, Thank you for your thumbs up!! It's very satisfying to hear your excellent comments on the wonderful service that you have received from our concierge Gill Stark. Gill is a pleasure to our company. Please be assured that she will be recognised for the excellent service that she has provided. Have a lovely time on your cruise!

Posted 5 years ago

“The holiday consultant was fabulous & knowledgeable and very helpful.”

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Posted 5 years ago

Dear Mrs Sheila McDermott, Many thanks for taking the time to leave your 5* review on the knowledgeable and helpful service that you have received from our concierge at River Voyages. We hope you have a lovely time on your cruise!

Posted 5 years ago

“I found the folk at River Voyages very helpful, especially as most of our communication was done via email. They answered my questions and explained things clearly.”

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Posted 5 years ago

Good Evening, Many thanks for taking the time to leave your kind comments on the helpful service that you have received from River Voyages. It's wonderful to hear that all of the questions that you had were answered in a clear manner. We wish you a fantastic time on your cruise!

Posted 5 years ago

“Simon was extremely good and helped me finalise my booking”

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Posted 5 years ago

Hello Mr Alexander Anderson, Many thanks for taking the time to leave your feedback on the helpful service that you have received from our concierge Simon. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“Emma was very easy to talk too and explained everything to me. Have booked 2 previous river cruises with you and have found everyone helpful and polite.”

Helpful Report

Posted 5 years ago

Good Evening Mrs Caroline Elizabeth Gregory, Thank you very much for your lovely feedback. It's great to hear that you are pleased with the helpful and polite service that you have received from our concierge Emma. We wish you a wonderful time on your cruise!

Posted 5 years ago

“Gill took care of our groups needs and a great lady, nothing to much, prompt very pleasant lady. If the ship is as good as the customer service then we are all in for a great time”

Helpful Report

Posted 5 years ago

Dear Mike Clarkson, We would like to take this opportunity to thank you for choosing to book with River Voyages and taking the time to review the prompt and pleasant service that Gill has provided. We wish you a fantastic time on your cruise!

Posted 5 years ago

“Many thanks to Gillian Stark today for her help in booking another holiday with Riviera Cruises.”

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Posted 5 years ago

Thank you very much for your feedback on the helpful service that you have received from our concierge Gillian Stark. We hope you have a lovely time on your cruise!

Posted 5 years ago

“Danielle continues to give excellent help.”

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Posted 5 years ago

Good Evening, Thank you for your feedback on the excellent service that you have received from Danielle. We hope you have an excellent time on your cruise!

Posted 5 years ago

“Helen Conway was great. Answered all our questions and explained fully the booking process. She had experienced the cruise we selected and we are really looking forward to it. Thanks Helen,”

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Posted 5 years ago

Good Evening, Thank you very much for your 5* feedback on the service that you have received from Helen Conway. We hope have a wonderful time on your cruise!

Posted 5 years ago

“Gillian was attentive and very helpful. Would recommend her to anyone.”

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Posted 5 years ago

Hello Karen Cokayne, Many thanks for your lovely feedback. It's great to hear that Gillian assisted with your booking in a attentive and helpful manner. We hope you have a fantastic holiday!

Posted 5 years ago

“Booked a river cruise with Simon Collinge for the second time. Very helpful advice, with a friendly manner.”

Helpful Report

Posted 5 years ago

Dear Mr John Val Turner, Thank you very much for your lovely review on the helpful service and advice that you have received from Simon Collinge. We wish you a wonderful time on your cruise!

Posted 5 years ago

“Danielle who I spoke to today regarding flight changes which is very reassuring and offered to help me in anyway I needed she answered all my questions”

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Posted 5 years ago

Dear Brenda Smith, Many thanks for your kind review. It's fantastic to hear that Danielle assisted with your booking. Answering all of the questions that you had. Thank you again for choosing to book with River Voyages. We wish you a wonderful time on your holiday!

Posted 5 years ago

“Treated courteously, prompt replies to questions, details and dates revisited a few times so that I understood. Friendly staff. Time given to reflect on price. And price was competitive against other companies. Unable to give a star rating. But would say 5 ...very inclined to recommend to friends.”

Helpful Report

Posted 5 years ago

Dear Teresa, Thank you for your 5* review. We are so pleased that you are happy with the excellent service that you have received at River Voyages. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. We hope you have a lovely time on your cruise!

Posted 5 years ago

“Immediate solution to my request. Very helpful. A holiday was found, described, booked and paid for within twenty minutes.”

Helpful Report

Posted 5 years ago

Thank you for your lovely review. It's great to hear that you are happy with the helpful service that we have provided. Have a wonderful time on your cruise!

Posted 5 years ago

“Great service from Helen Conway she went the extra mile when searching for a suitable cruise to fit my holiday.The price was excellent and she explained everything clearly .”

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Posted 5 years ago

Dear Joan Alderson, Thank you so much for your wonderful review! It's fantastic to hear that Helen Conway provided you with and excellent service, going the extra mile to find a cruise to suit your preferences! Have a lovely time on your cruise!

Posted 5 years ago

“Have already written this . Gillian Stark was excellent. Made the booking into a very pleasant and friendly experience. Found exactly the cruise we wanted and made sure we had best value . Thank you .”

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Posted 5 years ago

Hello Mrs Mavis Gillian Smith, Many thanks for your fantastic feedback on the excellent, pleasant and friendly service that Gillian Stark has provided. Have an amazing time on your cruise!

Posted 5 years ago

“Have just booked with Helen Conway for the second time. Have always found her very helpful and efficient and really appreciate the follow-up call to check everything is satisfactory. Wouldn’t hesitate to book with her again.”

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Posted 5 years ago

Good Evening Val, Thank you very much for your 5* review. We are so pleased that Helen Conway assisted with your booking in a helpful and efficient manner. Have a superb time on your cruise!

Posted 5 years ago

“Simple process. Options clear.”

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Posted 5 years ago

Thank you for your acknowledgement. Have a brilliant time on your cruise!

Posted 5 years ago

“Gillian Stark dealt with our request. She was pleasant and efficient, even calling back the same day to answer one query. patience is also a virtue and Gill had it in spades! The Special Offer for previous customers was most welcome.”

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Posted 5 years ago

Dear Mrs Val Thistleton, Many thanks for taking the time to leave your feedback on the pleasant and efficient service that Gill Stark has provided. Gill is a fantastic member to our team and she will be recognised for the service that she has provided. Have a lovely time on your cruise!

Posted 5 years ago

“Helen ensured that we were able to get the room that we wanted on a suitable cruise and was very efficient and held the potential booking over for a couple of days until we made a final decision. This is our third year booking with them and what I like about River Voyages is that they always ring back when they say they will for whatever query you have and never let you down.”

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Posted 5 years ago

Dear F. Bland, Thank you for your positive review. It's fantastic to hear that you are happy with the brilliant service that Helen has provided. Assisting with your booking and finding a cruise to suit your preferences. We appreciate your repeat business and hope you have a lovely time on your cruise!

Posted 5 years ago

River Voyages is rated 4.8 based on 1,974 reviews