River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very informative chat, helpful as I was enquiring about special mobility circumstances for my husband.”

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Posted 6 years ago

Thank you for your review Mrs Dunsdon, I am so pleased that the concierge was able to provide you with helpful information about your enquiry. I hope you and your husband has a fantastic time. Thanks for choosing River Voyages.

Posted 6 years ago

“I have contacted the cruise company on several occasions and every time the representative has been very professional and very proficient. Today Sophie Milligan replied as promised with a very satisfactory answer. I recommend this company without hesitation”

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Posted 6 years ago

Thank you do much for taking the time to leave a review. I am so pleased that Sophie was bale to help you with your question today and that you have experienced professionalism throughout your booking journey. Thank you so much for your recommendation. I hope you have a wonderful time on your holiday. Thanks again for choosing River Voyages.

Posted 6 years ago

“Sophie Milligan was very friendly & helpfully”

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Posted 6 years ago

Thank you Roger Proud for your lovely review about Sophie, I am so happy that Sophie was able to help you with your booking today. Thanks again for choosing River Voyages and I hope you have a fantastic holiday.

Posted 6 years ago

“Good friendly service.”

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Posted 6 years ago

Thank you for taking the time to leave a review about the good and friendly service you have received. Thanks for choosing River Voyages.

Posted 6 years ago

“Very helpful staff.”

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Posted 6 years ago

Thank you Kathryn Brousson for your review about the service you have received from our very helpful concierge. I am so pleased that they were able to help you with your query. Thanks again for choosing River Voyages.

Posted 6 years ago

“I have contacted 3 concierges in connection with this holiday on each occasion I have been very impressed with the service which has been provided and the pleasant attitude of each of them. The three concierges were Rachael Butterworth, Gillian Stark and Lia George. Thank you very much for your assistance.”

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Posted 6 years ago

Thank you Ken Scott for your lovely review about the impressive service you have received from Gillian, Rachael and Lia, I am so pleased that all three of them was able to provide you with great service and a pleasant attitude. I will make sure they are aware of your review. Thanks again for choosing River Voyages.

Posted 6 years ago

“Polite and helpful responses.”

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Posted 6 years ago

Thank you John Ellery for your review about the polite and helpful responses you have received from out concierge. Thanks again for choosing River Voyages.

Posted 6 years ago

“instant answers and help re booking”

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Posted 6 years ago

Thank you for the time taken to post this review, we are pleased to hear you were able to find your perfect holiday. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager Phone: 0207 138 8302 The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE WTH (UK) Ltd is a member of ABTA and part of World Travel Holdings, the largest cruise retail business in the world.

Posted 6 years ago

“Sophie was helpful in answering my queries. Thank you”

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Posted 6 years ago

Thank you for your kind comments regarding Sophie, we will ensure Sophie received the recognition that she deserves. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager Phone: 0207 138 8302 The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE WTH (UK) Ltd is a member of ABTA and part of World Travel Holdings, the largest cruise retail business in the world.

Posted 6 years ago

“Helen was very helpful and efficient without being too pushy.Looking forward tour first river cruise.”

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Posted 6 years ago

Thank you Roy for your lovely review, We are so pleased to hear Helen was able to assist you and we will ensure he receives the recognition that she deserves. Many thanks For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager Phone: 0207 138 8302 The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE WTH (UK) Ltd is a member of ABTA and part of World Travel Holdings, the largest cruise retail business in the world.

Posted 6 years ago

“Polite and efficient.”

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Posted 6 years ago

Hello and thank you so much for your review, We look forward to assisting you with your holiday and if there is anything else we can help with please do not hesitate to ask. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager Phone: 0207 138 8302 The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE WTH (UK) Ltd is a member of ABTA and part of World Travel Holdings, the largest cruise retail business in the world.

Posted 6 years ago

“First and foremost for me was the fact that I didn't feel pressurised into making an immediate decision and left it overnight to consider. We knew that we wanted a River Douro cruise and after discussing with Erin on a number of occasions during the day, it came down to a choice of two different options. Erin was patient, telephoned when she said she would and provided me with an exciting cruise choice. I agonised overnight over the enticing dilemma and decided to go with the one that virtually matched my initial criteria. All major aspects of my requirements have been met and I am well satisfied with Erin and her work to satisfy my preferences. Looking forward to Viking River Cruises trip on Portugal's River Douro in 2019.”

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Posted 6 years ago

Dear Mrs Chesterman We are so pleased to hear you were able to find the perfect cruise for yourself and thank you so much for your lovely comments regarding Erin's service. I will ensure Erin receives the recognition she deserves. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager Phone: 0207 138 8302 Email: Chelsie.foster@cruise118.com The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE WTH (UK) Ltd is a member of ABTA and part of World Travel Holdings, the largest cruise retail business in the world.

Posted 6 years ago

“Clare Conway who made our booking was very helpful and efficient. I cannot comment any further on the holiday because we have not gone yet. Since making the booking I have received adverts from River Cruises every day and this is slightly annoying as I am not interested in booking another holiday at present.”

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Posted 6 years ago

Hello and thank you for taking the time to review our service. I am so glad to hear Clare was able to assist you, i will ensure she receives the recognition she deserves. Please could you contact our service department on the number below and we will be able to assist you with the unwanted emails. Kind regards For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager Phone: 0808 250 0913 Email: Chelsie.foster@cruise118.com The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE WTH (UK) Ltd is a member of ABTA and part of World Travel Holdings, the largest cruise retail business in the world.

Posted 6 years ago

“This is my first river cruise, and all of my communication via telephone and email, with River Voyages has been excellent: friendly, professional, knowledgable and helpful staff. I look forward to the river cruise with confidence.”

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Posted 6 years ago

Thank you so much for your lovely review Donald and we are so glad to hear you enjoyed your first river cruise! We look forward to helping you with future holidays, please don't hesitate to contact us for any further assistance. For and on behalf of WTH (UK) LTD Chelsie Foster Customer Relations Manager Phone: 0207 138 8302 The Bridge, Unit 4, Moorland Gate Business Park, Cowling Road, Chorley, PR6 9FE WTH (UK) Ltd is a member of ABTA and part of World Travel Holdings, the largest cruise retail business in the world.

Posted 6 years ago

“Excellent customer service Would certainly book with this company again”

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Posted 6 years ago

Thank you for your review about the excellent customer service you have received today. I hope you have a wonderful holiday. Thanks again for booking with River Voyages.

Posted 6 years ago

“Very personal and knowledgeable staff”

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Posted 6 years ago

Thank you Mrs Hughes for your review. I am pleased that your queries were dealt with by our knowledgeable concierge. thanks for choosing River Voyages.

Posted 6 years ago

“My questions answered and taken for action all in an efficient and cheerful manner”

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Posted 6 years ago

Thank you for taking the time to leave a review. I am pleased that all of your questions were answered in an efficient and cheerful manner. Thanks again for choosing River Voyages.

Posted 6 years ago

“From start to finish the whole process has been first class. A cruise with no single supplement in August! Amazing. Well done!”

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Posted 6 years ago

Thank you for your review Maria Crawford. I am so happy we were able to secure you a single cabin and a without supplement. Enjoy your cruise in August and thank you again for booking with River Voyages.

Posted 6 years ago

“I rang River Voyages regarding the confirmation of a holiday in July. Rachel was excellent at Nswering my questions. Her phonemanner was spot on too. I feel confident that the issues are sorted.”

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Posted 6 years ago

Thank you for your review Anne. I am so happy Rachel was able to assist and answer your questions. Our Cruise Concierge are always here to help with your booking, please do not hesitate to contact us. Thank you again for your booking.

Posted 6 years ago

“efficient, informative and helpful. Telephoned me and responded to emails.”

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Posted 6 years ago

Thank you for your review Miss Diane Toni Sorensen. I am so pleased we were able to assist with your booking. We aim to deliver exceptional as standard service to all our customers. Thanks again for your booking.

Posted 6 years ago

River Voyages is rated 4.8 based on 1,974 reviews