River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Emma was most helpful and efficient.”

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Posted 9 years ago

“I asked for a hard copy of the cruise and I was told a month ago that it would be sent but it still hasn't arrived”

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Posted 9 years ago

“Easy to book. Very helpful and informative.Spoke very clearly.”

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Posted 9 years ago

“Anthony Donovan was extremely good, having been to egypt himself he gave me a lot of useful information, excellent j goodsell”

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Posted 9 years ago

“Very polite lady advising ,booking only so no further comments at this stage”

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Posted 9 years ago

“Very efficient. Debbie put herself out to please.”

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Posted 9 years ago

“I was pleased with the person I booked through for my China trip, but then I had an email from yourselves with an attachment from Viking Cruises about a Chinese visa. When I rang your office I was told that you do not deal with this. After speaking with Viking they said as you are the agent then when I want to go ahead with the visa I have to pay you the fee then you pass if on to V iking who deal with the visa. It was not made very clear to me and I seemed to have the run around.”

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Posted 9 years ago

“Our inquiry was dealt with very efficiently and in a friendly manner. All our questions were answered on the first phone call and outstanding queries were answered the next day. The resulting booking of our River Cruise couldn't have been easier!”

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Posted 9 years ago

“Ben did everything he said he would do - always called back when he had promised to do so, did his utmost to explain everything. I wasn't 100% certain how the final figure was arrived at, or how it would have been any different if I'd gone to Emerald direct - perhaps that could be made clearer when getting the details. Overall, very happy - I just hope I don't see the same trip offered in the future at a big saving. I'd really be annoyed at that! Harold Mead”

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Posted 9 years ago

“We found the process of booking very efficient after some problems with availability we eventually found a cabin to suit our requirements and your agent was obviously doing his best”

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Posted 9 years ago

“We are tying to book trips and all inclusive but no one seems to answer the phone or return messages please help”

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Posted 9 years ago

“I spoke with DEBBIE SOUTH during the weekend. My booking was rather complicated due to health reasons, however DEBBIE was understanding and helpful and managed to get us a very good deal for our cruise. I will certainly use your company again . Thank you again Debbie. Hazel Adebogun”

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Posted 9 years ago

“Debbie was superb putting me at ease and answering all my questions comprehensively.”

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Posted 9 years ago

“Very pleasant lady Katherine took our our requirement,discussed them with us then went away to call the cruise company,came back quickly what service !!! Very pleased with the overall efficiency of the company.”

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Posted 9 years ago

“I have had no email confirmation or postal confirmation since booking. The agent was very helpful but subsequent lack of communication is disappointing. I have had no receipt for the payment . I booked a specific cabin, &flights & would like confirmation of that, together with the voyage. Please submit this to river voyages.”

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Posted 9 years ago

“Booked a cruise recently and found the concierge most helpful in finding out the train times for the outward journey. So far so good; fingers crossed the cruise matches the service when booking!”

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Posted 9 years ago

“Customers service very good, all questions answered ,we are pleased so far”

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Posted 9 years ago

“I had been looking to tak ea Douro River Cruise for some years. But the cost always put me off as it was so expensive. But I was alerted by the Riviera Travel brochure and simultaneously an online alert that there were available some cruises where there was no suplement for single cabin occupancy. With the help of the internet, I was able to form an opinion on the quality of the ship and over the Easter weekend I was able to book an August 2015 cruise which meets all my requirements. It will be 4 months before I take the cruise, so it is difficult to form a total opinion at this time. But the booking process was totally aggravation-free. Stewart Reuben”

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Posted 9 years ago

“Very pleasant lady and very helpful and prompt to reply to emails and deal with all enqyiries”

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Posted 9 years ago

“Donna was very helpful in selecting our holiday and also did her best to try and help with the seating in the coach by ringing back later informing us that we could reserve seating in the front 3 rows of the coach by paying a little extra as my husband is 80 years old and we required easy accessfor getting on and off the coach. We would definitley use you again.”

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Posted 9 years ago

River Voyages is rated 4.8 based on 1,974 reviews