River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Phone:

0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took several attempts to get through on phone and some long waits on hold but my booking well handled by Shelly”

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Posted 1 year ago

“Good informative website, easy enough to find what you are looking for and more besides. Third time of using River Voyages, Erin is an absolute delight to book your holiday with. Ever patient and super helpful.”

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Posted 1 year ago

“Customer care was fantastic on this river cruise. Everything was planned to the finest detail and the staff were very professional. However, when I had to cancel a pre-planned excursion due to I'll health my payment was not refunded and there was no route to appeal other than a request to the Cruise Director, nor did I receive feedback on the reasons for this or even whether they had considered my request. This showed inflexibility by the accounts team. Given that most excursions can be reserved right up to the last minute at no extra cost I have learned my lesson - no more pre-booking!”

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Posted 1 year ago

“Pretty good!”

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Posted 1 year ago

“We have just booked a river cruise with Shirley. She is professional, very helpful and friendly. She kept in prompt contact throughout the process. Excellent service,”

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Posted 1 year ago

“Excellent service from helpful staff. All documents sent as advised.”

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Posted 1 year ago

“Tara was excellent in helping me find the right river cruise to suit me. She was very patient, looking at different options for me. I would definitely book with river voyages again and hopefully with Tara.”

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Posted 1 year ago

“This is the third time I have booked with Emma and she is delightful to work with. I look forward to the Christmas markets for the third time! Thanks Emma for the prompt replies and the timely follow-ups.”

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Posted 1 year ago

“We booked with Emma Gray for the second successive year. Emma Is professional caring and a pleasure to deal with.”

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Posted 1 year ago

“Always helpful and easy booking process”

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Posted 1 year ago

“Very efficient. Professional and efficient. Phoned me back when we got cut off.”

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Posted 1 year ago

“Elizabeth Wright was excellent”

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Posted 1 year ago

“Elizabeth was kind, helpful and courteous during my numerous phone calls to try and find the holiday we wanted. Also thanks to Emma who was also all the above. Thoroughly recommend both these ladies! Thank you”

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Posted 1 year ago

“We dealt with Emma who was brilliant. As always she went the extra mile.”

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Posted 1 year ago

“great service re booking see how cruise goes very helpful”

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Posted 1 year ago

“Spoke to Elizabeth who dealt with our questions helpfully and efficiently. Spent time contacting the cruise company and phoned back to save us hanging on. Impressive!!!”

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Posted 1 year ago

“Have recently booked for Christmas markets. Dealt with Emma who was charming, thorough and very helpful.”

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Posted 1 year ago

“Laura was helpful, & knowledgeable. Got us sorted pronto. And she spoke as someone who was interested in her job.”

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Posted 1 year ago

“We can always count on Emma Gray to deliver yet again she is a credit to your company.😊”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

River Voyages is rated 4.8 based on 1,974 reviews