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River Voyages Reviews

4.8 Rating 1,974 Reviews
97 %
of reviewers recommend River Voyages
4.8
Based on 1,974 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 92%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
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Phone:

0800 197 0854

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Took several attempts to get through on phone and some long waits on hold but my booking well handled by Shelly
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Posted 1 year ago
Good informative website, easy enough to find what you are looking for and more besides. Third time of using River Voyages, Erin is an absolute delight to book your holiday with. Ever patient and super helpful.
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Posted 1 year ago
Customer care was fantastic on this river cruise. Everything was planned to the finest detail and the staff were very professional. However, when I had to cancel a pre-planned excursion due to I'll health my payment was not refunded and there was no route to appeal other than a request to the Cruise Director, nor did I receive feedback on the reasons for this or even whether they had considered my request. This showed inflexibility by the accounts team. Given that most excursions can be reserved right up to the last minute at no extra cost I have learned my lesson - no more pre-booking!
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Posted 1 year ago
Pretty good!
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Posted 1 year ago
We have just booked a river cruise with Shirley. She is professional, very helpful and friendly. She kept in prompt contact throughout the process. Excellent service,
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Posted 1 year ago
Excellent service from helpful staff. All documents sent as advised.
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Posted 1 year ago
Tara was excellent in helping me find the right river cruise to suit me. She was very patient, looking at different options for me. I would definitely book with river voyages again and hopefully with Tara.
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Posted 1 year ago
This is the third time I have booked with Emma and she is delightful to work with. I look forward to the Christmas markets for the third time! Thanks Emma for the prompt replies and the timely follow-ups.
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Posted 1 year ago
We booked with Emma Gray for the second successive year. Emma Is professional caring and a pleasure to deal with.
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Posted 1 year ago
Always helpful and easy booking process
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Posted 1 year ago
Very efficient. Professional and efficient. Phoned me back when we got cut off.
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Posted 1 year ago
Elizabeth Wright was excellent
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Posted 1 year ago
Elizabeth was kind, helpful and courteous during my numerous phone calls to try and find the holiday we wanted. Also thanks to Emma who was also all the above. Thoroughly recommend both these ladies! Thank you
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Posted 1 year ago
We dealt with Emma who was brilliant. As always she went the extra mile.
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Posted 1 year ago
great service re booking see how cruise goes very helpful
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Posted 1 year ago
Spoke to Elizabeth who dealt with our questions helpfully and efficiently. Spent time contacting the cruise company and phoned back to save us hanging on. Impressive!!!
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Posted 1 year ago
Have recently booked for Christmas markets. Dealt with Emma who was charming, thorough and very helpful.
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Posted 1 year ago
Laura was helpful, & knowledgeable. Got us sorted pronto. And she spoke as someone who was interested in her job.
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Posted 1 year ago
We can always count on Emma Gray to deliver yet again she is a credit to your company.😊
River Voyages 5 star review on 14th August 2023
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Posted 1 year ago
Excellent service.
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Posted 1 year ago
River Voyages is rated 4.8 based on 1,974 reviews