River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0800 197 0854

Write Your review

Tell us how River Voyages made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So helpful. Smooth booking process.”

Helpful Report

Posted 6 years ago

Thank you Mr Bernard John Llewellyn Rogers for your kind review. We are so pleased you booking process was smooth and we hope you have a fantastic trip! Thank you again for choosing River Voyages.

Posted 6 years ago

“Erin is superb nothing is to much trouble,always willing to solve any problem”

Helpful Report

Posted 6 years ago

Thank you Mr Geoffrey Vaughan for your kind review. I am so pleased that you are happy with the service you have received from Erin assisting with your booking. Please be assured that Erin will be recognised for the excellent service she has provided. Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“It was a pleasure dealing with them they helped Get a very good deal on my holiday”

Helpful Report

Posted 6 years ago

Thank you Mrs Brenda Smith for your kind review. I am so pleased that you are happy with the service you have received from ourselves. Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“They were very helpful and help me to find my ideal holiday”

Helpful Report

Posted 6 years ago

Thank you for your kind review. I am so pleased that you are happy with the helpful service you have received from ourselves. Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“Gill Stark - Excellent service! Simple, pleasant and easy to make the booking.”

Helpful Report

Posted 6 years ago

Thank you for your review about our concierge Gill Stark! We hope you have a great holiday.

Posted 6 years ago

“The agent doing my booking could not have been more helpful - in helping me to find the right date and cabin - and explained everything in great detail.”

Helpful Report

Posted 6 years ago

Thank you for your kind review, we are so pleased you booking process was smooth. We hope you have a fantastic holiday, thank you again for choosing River Voyages.

Posted 6 years ago

“Great service ,nothing is a problem, very professional,and very knowledgeable staff. Will be back for the next cruise shortly !!”

Helpful Report

Posted 6 years ago

Thank you very much for your lovely review, we look forward to booking your next cruise!

Posted 6 years ago

“first class as usual”

Helpful Report

Posted 6 years ago

Thank you Mr Victor Carter Swinney for your kind review. I am so pleased that you are happy with the excellent service that you have received from ourselves. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“This is our second booking with River Voyages and on both occasions, Erin has been our cruise concierge. I gave feedback following the first booking as the service she provided was exceptional and pleased to say this time has been exceptional too. My husband has mobility problems and, as a result, our needs are complex. As a seasoned travellers we know the pitfalls and plan our holidays with great care to ensure we both have a good experience. Erin understands what is important to us to ensure a safe trip and has ensured everything is in place for our holiday next week. She emailed to check our travel documents arrived safely and are in order. She has emailed the private taxi company to let them know we will be the last passengers off the plane as we have Assistance. Nothing worse than a driver thinking we have missed the plane and left the airport - and yes this has happened to us once before….. I am sure Erin’s heart must sink when an email from me pings up on her screen or we have a phone conversation, but she remains cheerful and always follows things up - unusual in this day and age. She is a true professional and her can do attitude means everything to passengers like us. She always goes the extra mile and her employers should be very proud of her. Thank you Erin.”

Helpful Report

Posted 6 years ago

Thank you for your kind review. I am so pleased that Erin assisted with your booking in a professional and helpful manner. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“Just booked river cruises with Emma. She worked very hard to meet our requirements and found what we hope will be the perfect holiday.”

Helpful Report

Posted 6 years ago

“Matched our requirements perfectly”

Helpful Report

Posted 6 years ago

Thank you Mr Philip Heaps for your kind review. I am so pleased that you are happy with the service you have received from ourselves. We hope you have a wonderful time on your cruise! Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“I used Riviera Voyages in error having been confused over the similarity to Riviera Travel who we planned to book a holiday with.However they not only booked the chosen cruise holiday satisfactorily but gave a discount £30 less per person than the brochure prices.Every little helps and I shall use them again when I decide on a river cruise.”

Helpful Report

Posted 6 years ago

“Competitive prices and well informed, patient representatives.”

Helpful Report

Posted 6 years ago

Thank you for your kind review. I am so pleased that you are happy with the service you have received from ourselves. Thank you for choosing to book with River Voyages.

Posted 6 years ago

“Owing to an unfortunate & unexpected medical event , my wife & I reluctantly had to cancel our proposed river cruise but throughout the whole procedure of initially booking the cruise and its subsequent cancellation , I found the whole procedure administered by Concierge & Customer Services personnel Gillian Stark and Rachael Butterworth to be exemplary with little personal touches making life a lot easier . We look forward to making another reservation through River Voyages on some future occasion . Many thanks both !”

Helpful Report

Posted 6 years ago

Thank you for your review. I am so pleased that both Gillian and Rachael were able to assist you with your booking, we look forward to assisting you with your next reservation. Thank you again.

Posted 6 years ago

“The advisor that dealt with my booking was named Simon. I cannot find words to say how helpful he was. It is for our 50th Wedding Anniversary so very important to us. If this guy is a type that works there then I hope we picked the right company.”

Helpful Report

Posted 6 years ago

Thank you Mrs Roberts for your kind review. I am so pleased that you are happy with the helpful service you have received from Simon. Please be assured that Simon will be recognised for the service he has provided. We hope you have a wonderful 50th Wedding Anniversary! Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“We spoke with Helen the cruise concierge to book our most recent holiday - a river cruise on the Rhine to Switzerland. Helen dealt with our booking in a very efficient, friendly, and helpful manner. We thoroughly enjoyed our trip. Thank you Helen we hope to use River Voyages again.”

Helpful Report

Posted 6 years ago

Thank you Stella Fraser for your kind review. I am so pleased that Helen assisted with your booking in an efficient, friendly and helpful manner. I am so glad that you had a lovely time on your river cruise on the Rhine to Switzerland. Thank you again for choosing to book with River Voyages! We look forward to assisting yourself with bookings in the future.

Posted 6 years ago

“We booked a Viking River cruise with Erin who was very helpful. After some issues on the cruise we decided to make a complaint and sent off to Viking who said they would deal with issues and contact us via Rivervoyages.com with the agreed ABTA guidelines of 28 days. We received a response within the time frame and were happy with the service received from Rivervoyages and would use again.”

Helpful Report

Posted 6 years ago

Thank you Steve Hooton for your kind review. I am so pleased that Erin assisted with your booking in a helpful manner. I am sorry that you were not completely satisfied with your cruise, I am glad that Erin managed to resolve your issue. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent , so it is always a pleasure to hear that our hard work has been recognised. Thank you for choosing to book with River Voyages.

Posted 6 years ago

“We have done quite a few of these and always found the Crew attentive to our varied needs. Janet has been very helpful indeed in helping answer questions and also doing our bookings. We do look forward to these cruises and chatting to like-minded folk. Our thanks to Janet for making this a hassle free holiday at our tender age!! Joan and Trevor”

Helpful Report

Posted 6 years ago

Thank you Joan and Trevor for your kind review. I am so pleased that Janet has assisted with your booking in a helpful manner. We work extremely hard here at River Voyages to ensure that our service is both exceptional and consistent, so it is always a pleasure to hear that our hard work has been recognised. Thank you again for choosing to book with River Voyages.

Posted 6 years ago

“You should have kept us informed!! Did not contact or consult us after we had our cruise ended prematurely (low water in Danube). After we contacted them they said they had a cheque for compensation which Riviera had supplied and we subsequently received. After we we put off the ship the whole trip was chaos, a very difficult holiday time (hours in coaches and very early starts 4.30 am). The reps (Riviera) didn't know what was happening or wouldn't say. However those that booked directly with Riviera were contact personally by phone and letter.”

Helpful Report

Posted 6 years ago

Dear Mr Mitchell, I am so very sorry to hear of the experience you had on your recent Riviera Travel cruise. It is unfortunate that we have had ongoing issues with different cruise lines due to the low water levels in Europe, causing unavoidable alterations to our guest’s river cruises. It is with regret to inform you that we did not receive any correspondence from Riviera regarding your sailing until the 14th August, where a letter addressed to yourself was received. We subsequently forwarded this letter on the 15th August to your home address. I would like to apologise for any inconvenience caused and if you would like to discus this further please contact us directly. Kind Regards Customer Relations.

Posted 6 years ago

“Once you make contact with a concierge they are very helpful and efficient. However I found it hard to get through the phone line was busy. I left my details for a return call and none was made to me. All I wanted to do was confirm and pay for my cruise. It is no use marketing if nobody is available to help you. Have there been staff cuts because I haven't had this problem previous years. I was also told by voice mail when I phoned on a Saturday that you were closed till Monday. I was very tempted to go elsewhere . I eventually got through and was helped by Simon who was very hepful. Had I done this survey last year I would have rated you Very Good”

Helpful Report

Posted 6 years ago

Thank you for your review, I must apologise for the delay in getting through to us. We have been experiencing high call volume levels due to disruption on the Danube, so I am sorry that you have had experienced this however I am pleased that Simon managed to help you on this occasion and we hope to provide better service to you in the future. If you would like to discuss further, please be in contact with us.

Posted 6 years ago

River Voyages is rated 4.8 based on 1,974 reviews