River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They have a staff member called Erin Madine who I have dealt with on 3 occasions regarding various cruises and she has been nothing but amazing. This lady gives 100% and I would recommend her to anyone who is thinking of going on a cruise. Nothing is too much for her.”

Helpful Report

Posted 5 years ago

Dear Mr Robert Hedger Irving, Many thanks for taking the time to leave your feedback on the pleasant and efficient service that both Erin gave you. She will be recognised for the service that she has provided. Have a lovely time on your cruise!

Posted 5 years ago

“May I just mention the very helpful assistance re my forthcoming river cruise I received today from Miss Sophie Milligan , my queries were speedily attended to and resolved. Thank you”

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Posted 5 years ago

Good Evening, What a wonderful review out our concierge Sophie Milligan. It's a pleasure to hear that Sophie assisted with your booking in a helpful manner, resolving your queries efficiently. We hope you have an excellent time on your cruise!

Posted 5 years ago

“Rang River Voyages to pay my final balances and spoke to Beth who dealt with me in a very friendly and professional manner.My overall experience from the initial quote through to the final payment has been very good, I reserve final judgement until we have been on the cruise recommend by them but so far so good!”

Helpful Report

Posted 5 years ago

Thank you very much John Wheeler for your email. It's fantastic to hear that you are pleased with the patient and helpful service that you have received from our concierge Beth. It's great to hear that you are pleased with the service that Beth has provided. We hope you have a fantastic time on your cruise!

Posted 5 years ago

“just returned from Portugal phoned to check all ok with bookings Keeley answered all my queries many thanks.”

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Posted 5 years ago

Good Afternoon Paul Andrews, Thank you for your five star review and your kind words about our efficient concierge Keeley. We hope you have a wonderful holiday!

Posted 5 years ago

“Rang this morning to confirm that my recent payment had been received. Spoke to Keeley and she dealt with the enquiry very swiftly. I received an email confirmation immediately.”

Helpful Report

Posted 5 years ago

Hello D Alex, Thank you very much for your feedback. It's a pleasure to hear that you are pleased with the helpful, friendly and efficient service that Keeley has provided you. We hope you have an wonderful time on your cruise!

Posted 5 years ago

“Sue Thomas was very helpful and efficient with my booking and I was impressed with the service.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you for your feedback and special mention to Sue Thomas. This positive feedback will be fed back to her manager. Have a fantastic cruise!

Posted 5 years ago

“Over the course of two days, I dealt with Gillian and Erin at River Voyages. Gillian provided my initial quote and then Erin did the actual booking the next day. Both ladies were very knowledgeable, efficient, and friendly. They got me the cruise that I wanted based on travelling from my local airport and answered all the questions that I had (which were many as a first-time river cruise customer).”

Helpful Report

Posted 5 years ago

Good Morning Mr Ronald Neil, Thank you for taking the time to leave such a wonderful review. It is great to hear that you were provided such great service from both Erin and Gillian. Please know we will report this feedback to their manager. We hope you enjoy your first river cruise with us!

Posted 5 years ago

“Warm friendly and helpful Cruise concierges.”

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Posted 5 years ago

Hello Mr Henry James Cripps, Thank you for your feedback on our warm, friendly and helpful cruise concierges. We hope you have a fantastic cruise!

Posted 5 years ago

“Four of us are using River Voyages for a Scenic Cruise on the River Danube. Your Consultant, Erin, was the one who sold us on Scenic. We have been with Viking before but Erin convinced us to try Scenic, even though the price per person was quite a bit more expensive. We were going to book direct with Scenic but decided that Erin had been so very helpful, she understood our requirements perfectly and was working very hard to ensure that we got the best holiday possible, so we booked with her.”

Helpful Report

Posted 5 years ago

Dear Mrs Moira Robb, Thank you so much for taking the time to leave your excellent feedback on the wonderful service that you have received from Erin. It's a pleasure to hear that she went the extra mile to assist with your booking. We hope you have a lovely holiday!

Posted 5 years ago

“Beth and Erin have both been excellent making booking with river voyages first rate . Both have been efficient and most helpful it has made booking a holiday enjoyable .”

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Posted 5 years ago

Good Morning Ann, Thank you for your 5 star feedback and your special mention to both Erin and Beth. It is lovely to hear how much you enjoyed the booking process and we hope you have a fantastic time on board!

Posted 5 years ago

“Staff are knowledgeable, helpful and very pleasant, nothing is too much trouble. This is our second holiday with Scenic river cruises and both times have been booked with River Voyages.”

Helpful Report

Posted 5 years ago

Good Afternoon, Thank you very much for your feedback. It's fantastic to hear that you are happy with the knowledgeable, helpful and pleasant service that you have received from River Voyages. We appreciate your repeat business and we hope you have a wonderful time on your cruise!

Posted 5 years ago

“I had an idea that I would like to take my wife on a river cruise for our wedding anniversary. After a short conversation with Gillian Stark she was able to suggest a cruise on the river Rhone which fitted the bill. Booking was smooth and efficient and Gills pleasant approach quickly explained the itinerary and our entitlements. Many thanks.”

Helpful Report

Posted 5 years ago

Good Evening G Varley, Thank you so much for your feedback. It's wonderful to hear that you are pleased with the smooth and efficient service that you have received from our concierge Gillian Stark. Who was able to find a cruise to suit your preferences. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“From the vaguest passenger - me!! - Kelley Degriffa the cruise consultant found my booking, assisted with ensuring I had all my itinerary and travel details to allow me to make my final payment. Kelley was patient, understanding and professional. Thank you Kelley :)”

Helpful Report

Posted 5 years ago

Dear Karen Dean, What a wonderful review about our concierge Keeley Degriffa. It's wonderful to hear that Keeley assisted with your booking in patient, understanding and professional manner. We wish you a fantastic time on your cruise!

Posted 5 years ago

“Emma was very helpful, but no sign of all the extras advertised - wine, vouchers”

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Posted 5 years ago

“During a telephone enquiry today with Keeley Degriffe I found her most helpful, friendly and efficient.”

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Posted 5 years ago

Good Evening, Many thanks for taking the time to leave your wonderful feedback on the helpful, friendly and efficient service that Keeley has provided you. We hope you have a fantastic holiday!

Posted 5 years ago

“Helen Conway dealt with our inquiry in a very friendly and professional manner very pleased 👍”

Helpful Report

Posted 5 years ago

Hello Mr Paul Thomas Andrews, Thank you very much for your lovely review. It's great to hear that you are happy with the friendly and professional service that Helen Conway has provided you. We wish you a lovely holiday!

Posted 5 years ago

“Due to circumstances beyond my control, this is the third year running that we have given Helen Conway a very small window in which to find us a summer cruise. She has always dealt with this situation calmly and cheerfully and has been a joy to work with .....AND has always found us just what we wanted. This year we are off to cruise from Basel to Amsterdam in June and know that it will be wonderful. Thank you Helen.”

Helpful Report

Posted 5 years ago

Many thanks for taking the time to leave your excellent feedback on the excellent service that you have received from our concierge Helen Conway. It's wonderful to hear that Helen was able to find a cruise to suit your preferences. We hope you have a lovely time on your Basel to Amsterdam cruise!

Posted 5 years ago

“We were very impressed with the service we received last year when we booked a Rhine river cruise through Helen Conway, so much so, that we just booked another river cruise with her. Nothing seemed too much for her. She was patient, attentive and very helpful.”

Helpful Report

Posted 5 years ago

Good Afternoon Martin Saunders, It's fantastic to hear that you are pleased with the attentive and helpful service that Helen Conway has provided you. Please be assured that Helen will be recognised for the service that she has provided. We hope you have a wonderful time on your cruise!

Posted 5 years ago

“helen gave excellent service nothing was too much”

Helpful Report

Posted 5 years ago

Good Afternoon Steven Finney, Thank you so much for your feedback! It's a pleasure to hear that you are happy with the excellent service that you have received from Helen Conway. We hope you have a wonderful cruise!

Posted 5 years ago

“Prompt, knowledgable and pleasant to deal with.”

Helpful Report

Posted 5 years ago

Hello Peter Brazier, Thank you for your review on our prompt knowledgeable and pleasant concierge. We thank you for booking. Have a lovely time on your cruise!

Posted 5 years ago

River Voyages is rated 4.8 based on 1,974 reviews