River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great deal”

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Posted 7 years ago

“Simon was very helpful, explained everything clearly as this is the first time booking this type of holiday.”

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Posted 7 years ago

“I found the whole process of enquiry through to booking a holiday through River Voyages very efficient and helpful. Thank you to your member of staff Helen C.”

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Posted 7 years ago

“All my questions were answered plus extra information was given.”

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Posted 7 years ago

“The concierge was helpful, knowledgeable and explained everything clearly”

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Posted 7 years ago

“our first river cruise & working on a tight budget. Susan Burton was superb - worked with us to find the right cruise; answered all our questions; was obviously well versed in river cruises - cant praise her enough. had a slight problem on the insurance cover; spook to Gill- didn't get her surname but she was also very helpful; efficient & friendly. I've spoken to two of your colleagues & the level of service we received was exceptional. I have to say that both Susan & Gill are a credit to your organisation & I wouldn't book any future river cruises with anybody else. I have also been recommending some friends of ours to call River Voyages for their river cruise. rgds ian lloyd”

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Posted 7 years ago

“Emma was very friendly, helpful and efficient running through all the options. Everything was organised quickly and any questions were answered very thoroughly. Sandy Menzies.”

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Posted 7 years ago

“The lady who took our booking was first class knowledgeable and very friendly”

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Posted 7 years ago

“we booked our Riviera cruise easily and with absolutely no problems”

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Posted 7 years ago

“I could not fault Sue Thomas for all her help in organising our last holiday and thank her for the one next year.”

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Posted 7 years ago

“I found Emma Gray to be responsive to our needs which weren't exactly as the Cruise Brochure. Sadly my other experiences with River Voyages would make me question the quality of personnel. Before I booked I requested Emma to phone back when available, she did but not as a follow up request which had been placed with one of her colleagues. On 5th September I tried to obtain some information and confirm an aspect of the booking with your Customer services (I believe the Concierge to be only a Sales Person despite the glorious title). I got through and spoke to Rachel(?), I explained the information I wanted confirmed and requested that she call me back with the answer, to date 12/9/17 11.23 I have not had a response, if this is the standard of your customer care then I regret that I will be thinking seriously about using your services in future.”

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Posted 7 years ago

“always attentive and helpful to support the customer's needs.”

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Posted 7 years ago

“Brilliant”

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Posted 7 years ago

“Good, easy experience.”

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Posted 7 years ago

“Good website. prompt, informed and pleasant service on the telephone.”

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Posted 7 years ago

“cheerful and knowledgeable service”

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Posted 7 years ago

“Your staff member was extremely courteous and polite. Knowledgeable and informative. Make dealing with the booking a pleasure.”

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Posted 7 years ago

“Excellent handling of our Booking by Simon.”

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Posted 7 years ago

“Very helpful and gave information on all sorts of possibilities”

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Posted 7 years ago

“Made the booking process simple and clear.”

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Posted 7 years ago

River Voyages is rated 4.8 based on 1,974 reviews