River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service the lady who I spoke to couldn't have been more helpful. She found and arranged everything that we wanted.”

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Posted 9 years ago

“I have found the service from Sandie Collier to be first class. To date I have no complaints.”

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Posted 9 years ago

“Excellent service from everyone I spoke to in your concierge department, mad booking our holiday so much easier - thank you.”

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Posted 9 years ago

“I already knew the river cruise I wanted but the process was easy with River Voyages and saved me money. The concierge found full costing details for me and offered advice re which cabin to choose as the only one in my initial choice may have been more engine noisy due to postion at back of boat. This did cause me to upgrade but | would not have thought of that issue if he had not told me (I will check this when on board). Very happy with service so far.”

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Posted 9 years ago

“I found my advisor really pleasant, and helpful. We had a good rapport, and I enjoyed my time speaking to her.”

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Posted 9 years ago

“I was very pleased with the help I had when booking a river boat cruise with Shearing, I have never been on a river boat cruise before so was on the phone for a long time making sure that I understood exactly all about the booking she explained everything and made me feel happy that I was clear that she had booked exactly that I required. We are booking this holiday for my husbands 70th birthday so really want it to be special. thank you annette Anderson.”

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Posted 9 years ago

“Quick efficient service and listened to my requirements.”

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Posted 9 years ago

“rapid and knowledgeable management of our enquiry”

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Posted 9 years ago

“Despite being under the impression I was talking direct to Emerald, I found Katie Porter very good to deal with. She was helpful, patient, and easy to hear and understand (I wear a hearing aid!). Because she had been on one of the Emerald ships she had first hand knowledge which was also v helpful. Her friendly manner made the booking process so much easier.”

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Posted 9 years ago

“Excellent and helpful service during the booking process. Bets wishes, Hugh Furber”

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Posted 9 years ago

“Polite staff who knew their stuff. Helpful and quick service.”

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Posted 9 years ago

“Did the Danube cruise in cabin 332 on Emerald Dawn. Very impressed with organisation and found the boat spotlessly clean. Included trips were taken in very comfortable coaches and driven by careful drivers. Did the Viennese concert which was fantastic. Good seating accommodation on top deck. Food was good although buffet was a bit cramped, needing split seating or some change but staff were more than helpful. We visited Vienna on a Sunday when everywhere was closed, a big disappointment to us. The temperature during the cruise was close on 40o which was a bit too hot to do any walking. Have already booked with friends to go with Emerald next year so must be good!”

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Posted 9 years ago

“I was very pleased with the help Ben Trinder gave to my son and I when looking for a suitable river cruise, nothing was too much trouble and he was very pleasant.”

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Posted 9 years ago

“Upto now we are happy with your service and for giving us what we asked to make our trip an easy and enjoyable one. I recommend river voyages. Tks for your help.”

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Posted 9 years ago

“Offered a river cruise to meet our needs, good information when we considered alternative cabins. Final invoice slightly confusing.”

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Posted 9 years ago

“WE HAD AN AMAZING TIME. The ship was outstanding. Clean Comfortable. Staff on the boat were wonderful, nothing was too much trouble. Ellie our ship orgonizer was just AMAZING so afficent in every way. Congratulation to the whole team. Alister & Doreen Lyon. Albany, Western Australia.”

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Posted 9 years ago

“We would like to say that the young lady Caherine(Kathryn?) to whom my wife spoke was a delight - professional courteous and knowledgeable. Thank you Roy and Barbara Binner”

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Posted 9 years ago

“Both Maura and Donna were excellent. Very helpful and friendly. Chris Bates”

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Posted 9 years ago

“My Dealings with Mark Saxton were very good. He was helpful and patient with an elderly couple who had not been on a river cruise before. Thank you.”

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Posted 9 years ago

“Kathryn Gelder was very good on the phone, whilst booking, but didn't give me her extension number and I haven't spoken to her since. I had to ring last week, with insurance and passport details and gave them to another girl. I've just had an email from Kathryh asking for them. Had to ring again. They were on my booking ?”

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Posted 9 years ago

River Voyages is rated 4.8 based on 1,974 reviews