River Voyages Reviews

Name: River Voyages
Rating: 4.80

4.8 Rating 1,974 Reviews

97 %

of reviewers recommend River Voyages

Company Reviews

Metrics

Info

4.8

Based on 1,974 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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0800 197 0854

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River Voyages 5 star review on 12th November 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just dealt with Rachel at river cruises and she was great, nothing was to much trouble ,a really pleasant experience, let’s hope the cruise is as good”

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Posted 6 years ago

Thank you Keith for taking the time to leave a review about the pleasant service you have received from Rachael. I hope you have a wonderful holiday. Thanks again for choosing River Voyages.

Posted 6 years ago

“Booked my holiday a few weeks ago. The cruise concierge, Helen Conway, dealt with absolutely everything and was very helpful. going through all details of my booking and ensuring I understood everything. I really was left with the impression that no question or query was too trivial. Would definitely use river voyages again.”

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Posted 6 years ago

Thank you so much for your lovely review about the helpful service you have received from Helen. Helen is our most experienced River Concierge, and her wealth of knowledge is second to none. Helen will always go the extra mile for her customers. Thanks again for choosing River Voyages and I hope you have a wonderful holiday.

Posted 6 years ago

“Paid for our holiday recently with Sophie and she was very helpful and courteous, offering to go through any details of our tip and accommodation.”

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Posted 6 years ago

Thank you Mr Print for leaving a review about the service you have received from Sophie, I am pleased that she was able to help you with your payment. Thanks again for choosing River Voyages, and I hope you have a wonderful time on your holiday.

Posted 6 years ago

“I forgot to mention on my previous review that I have dealt with Keeley and Emma and both have been superb - going over every detail to reassure and inform me, thanks”

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Posted 6 years ago

Thank you for updating your review. I am pleased Keeley and Emma were able to provide superb service. Thanks again for choosing River Voyages.

Posted 6 years ago

“I was treated with courtesy and the concierge was efficient, polite and helpful. I am also happy that I received a discount which my local travel agent is unable to provide. At first I was apprehensive about booking a holiday over the phone and on-line but the process has been very positive and the staff at River Voyages couldn't be more helpful. I would certainly do this again.”

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Posted 6 years ago

Thank you so much for your lovely review. I am so pleased that you was treated with courtesy. I can appreciate that booking a cruise over the phone can be a bit daunting at first and I am pleased that the concierge was able to set your mind at ease. Thanks again for choosing River Voyages.

Posted 6 years ago

“Payed for holiday today, Kelley Degriffa was very helpful. Going through all details of my booking ensuring everything was completed. Would definitely use river voyages again.”

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Posted 6 years ago

Thank you for your review about the helpful service you have received from Keeley. Thanks again for choosing River Voyages.

Posted 6 years ago

“Erin was most helpful and found us a good cruise which are looking forward to very much.”

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Posted 6 years ago

Thank you so much for your lovely review about the helpful service you received from Erin. I hope you have fantastic holiday. Thanks for choosing River Voyages.

Posted 6 years ago

“I spoke to ms. Milligan 're my booking and found her most helpful and polite in dealing with my enquiries and I am looking forward to the forthcoming river cruise when I am sure I will receive the same courtesy.”

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Posted 6 years ago

Thank you so much for your lovely review about Sophie. Sophie always goes above and beyond for her customers, with her polite and helpful manner. Thanks again for choosing River Voyages. I hope you have a wonderful holiday.

Posted 6 years ago

“Phoned to enquire about river cruises for 2019. Spoke to Helen and within 15 minutes we had arranged next years holiday, could not have been easier.”

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Posted 6 years ago

Thank you for taking the time to leave a review about the service you have received from Helen. I am so glad Helen was able to finds a suitable cruise for your 2019 holiday. Thanks again for choosing River Voyages.

Posted 6 years ago

“Contacted Sophie Milligan today, she dealt with my query quickly and she was a very pleasant lady to talk to. Thank you.”

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Posted 6 years ago

Thank you for your review. I am so pleased that Sophie was able to answer your queries in a quick and pleasant manner. Thanks again for choosing River Voyages.

Posted 6 years ago

“Gill was very knowledgeable & handled our booking very efficiently & in a nice friendly manner. Thank you.”

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Posted 6 years ago

Thank you for taking the time to leave a review about the efficiently and friendly service you have received from Gill. We do not expect anything less from Gill, she is very knowledgeable. Thanks again for choosing your holiday with River Voyages.

Posted 6 years ago

“My call was answered very quickly and my questions answered promptly and with authority.I have confidence that I am dealing with a first class company.”

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Posted 6 years ago

Thank you so much for your review. I am glad your call was answered quickly and all your questions were answered promptly. Thank you for having the confidence in us to make sure you are comfortable when dealing with our company. Thanks again for booking with River Voyages and I hope you have a fantastic holiday.

Posted 6 years ago

“Advisor was very efficient and knowledgeable. She dealt with my request in a friendly and pleasant manner.”

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Posted 6 years ago

Thank you so much for taking the time to leave a review. I am so pleased the concierge was pleasant and friendly. Thanks again for choosing River Voyages.

Posted 6 years ago

“Very helpful whatever your query and cheerful too.”

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Posted 6 years ago

Thank you for your review. Thanks for choosing River Voyages

Posted 6 years ago

“Sophie Milligan answered all my questions on our forth coming cruise, quickly and concisely. I may not have got the answers i wanted but that was not Sophie's fault.”

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Posted 6 years ago

Thank you Pauline for your review on the service you have received from Sophie. Sophie is one of our most knowledge and experienced Customer Service concierge and will always try to get every question answered. I am sorry you have received all the answers you needed. Thanks again for choosing River Voyages.

Posted 6 years ago

“Sue Thomas was extremely helpful”

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Posted 6 years ago

Thank you Mr Dickinson for your lovely review regarding Sue's extremely helpful service. Thanks again for choosing River Voyages, I hope you have a wonderful holiday.

Posted 6 years ago

“I haven`t been on it yet, but Rachel was so pleasant and helpful she took our information and gave me the info. I wanted, Thank youn Rachel”

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Posted 6 years ago

Thank you so much for your review. I am sure you will have a wonderful time on your cruise, and I am so pleased that Rachael was able to help with your information. Thanks again for choosing River Voyages.

Posted 6 years ago

“Excellent service. My sister travels alone and asked Helen well in advance to advise when single cabins for a particular trip became available. This she did and secured the booking.”

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Posted 6 years ago

Thank you so much for your review. I am so pleased that Helen was able to book a single cabin for your sister and I hope she has a wonderful time. Thanks again for choosing River Voyages.

Posted 6 years ago

“All problems sorted with no fuss, e mails direct to a named person for good continuity.”

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Posted 6 years ago

Thank you so much for your review. Thanks again for booking with River Voyages.

Posted 6 years ago

“Re our booking through Erin on 7 March for our Danube river cruise in August. We were looking on line for a river cruise on the Danube, but wanted to be on board for a special birthday date. We then came upon your company and telephoned to Erin. Having established our dates that we wished to travel, which limited our choices, with Erin's expert help and guidance we have booked to travel on the Thomas Hardy on the 26th August. All questions asked were answered pleasantly and authoritatively, and any stumbling blocks were ironed out immediately. At all times on the phone Erin was very pleasant and professional, therefore we did not hesitate to make our booking through your company.”

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Posted 6 years ago

Thank you so much for your lovely review about the service you have received from Erin. Erin is always very through and will always try to go above and beyond for her customers. I am so pleased you are going on the River Danube on the Thomas Hardy, its a lovely cruise and one i think everyone should do. I am sure you will have a wonderful time. Thanks again for choosing River Voyages.

Posted 6 years ago

River Voyages is rated 4.8 based on 1,974 reviews